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Sales Quality Analyst - Sales Excellence & Compliance

2 years

0 Lacs

vishakhapatnam andhra pradesh india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

compliance auditing crm monitoring training audit metrics audits checks reports analytics service salesforce probing communication collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Experience Required:

About the Role

Sales Quality Analyst

Key Responsibilities

  • Audit and evaluate sales calls, CRM entries, and follow-up actions.
  • Track quality metrics (conversion rates, CSAT, call adherence).
  • Conduct mystery audits and field checks across South India.
  • Prepare quality reports and highlight recurring issues.
  • Deliver structured feedback to sales agents and managers.
  • Contribute to training modules and process refreshers.
  • Escalate compliance gaps or deviations promptly.

Requirements

  • Bachelor’s degree (Business/Analytics/Commerce preferred).
  • 2-5 years in Sales QA, Sales Audit, or Customer Service QA.
  • Familiarity with CRM tools (Zoho, Salesforce, or equivalent).
  • Strong grasp of sales call fundamentals (opening, probing, objection handling, closure).
  • Excellent listening, analytical, and communication skills.
  • Fluency in English + at least one of Telugu/Kannada

Preferred Qualities

  • Experience in telesales or B2C sales environments.
  • Detail-oriented, process-driven, and feedback-focused.
  • Growth mindset, with eagerness to move into senior QA roles.

What We Offer

  • Competitive salary and performance-linked bonuses.
  • Health benefits and career growth opportunities.
  • A collaborative, high-growth, tech-enabled work environment.


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