Sales Process Associate (Voice-US)

As the primary point of contact for all customer service and sales inquiries, you will be responsible for building and managing a team of efficient customer service representatives. You will manage inbound and outbound phone calls and email inquiries from both current and prospective customers interested in customized apparel purchases. Your role will involve attracting customers by promoting the product and company positively, addressing questions, and concerns with a customer-first approach. It will also include handling customer complaints or concerns promptly and professionally to maintain good relationships and ensure repeat business. Furthermore, you will be tasked with developing and implementing process improvements to enhance efficiency in customer service operations. Utilizing advanced sales techniques, you will gather necessary information from customers to process quotes, close sales, and coordinate with the production team. Collaboration with various departments and external suppliers will be essential to facilitate information exchange and negotiate deals beneficial to the organization. Your responsibilities will also include auditing work and service delivery to maintain high standards, efficiency, and productivity goals. Documenting and overseeing customer calls in the database system, including resolutions, issues, and general notes, will be part of your daily tasks. The ideal candidate for this role must possess excellent verbal and written communication skills, along with strong leadership, sales, and customer service abilities. Additionally, the ability to remain calm under pressure, prioritize tasks, and meet deadlines is crucial. Exceptional phone etiquette, active listening skills, and quick decision-making capabilities are essential. A minimum of 1 year of customer service and sales experience, particularly with US customers, is mandatory. Comfortability working in US shifts from 8:30 PM to 5:30 AM at the office is required. In return, you can expect an amazing work culture that emphasizes hard work, a learning orientation, humility, and a customer-first approach. The position offers a clear performance management system, an incentive plan, family health insurance, and a competitive salary based on industry standards and performance. The role entails a 5-day workweek from Monday to Friday during the specified timings of 8:30 PM to 5:30 AM.,