Sales Process Associate(US Voice Process)

Job Description

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. ● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. ● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. ● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. ● Developing and implementing process improvements to increase efficiency in customer service operations. ● Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales, and pass them to the production team. ● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. ● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. ● Document & oversee customer calls in the database system; including resolutions, issues, and general notes. 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔 ● Excellent verbal and written communication skills. ● Excellent leadership, communication, sales, and customer service skills. ● Ability to stay calm under pressure and maintain a positive attitude. ● Ability to meet deadlines and prioritize tasks. ● Excellent phone etiquette and active listening abilities. ● Must be a quick learner with an exceptional ability to make decisions. ● 1+ years of customer service/sales experience(mandatory) with US customers. ● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office. 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔 ● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach. ● A clear performance management system and incentive plan. ● Family Health Insurance with up to 2L Sum Insured. ● Refuel - In-office snacks/coffee and refreshments. ● 5 days working (Monday-Friday) ● Timings: 8:30 PM to 5:30 AM ● Salary: 3 to 6 LP A Show more Show less