FAYA

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. ● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. ● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. ● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. ● Developing and implementing process improvements to increase efficiency in customer service operations. ● Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales and pass them to the production team. ● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. ● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. ● Document & oversee customer calls in the database system; including resolutions, issues, and general notes. 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔 ● Excellent verbal and written communication skills. ● Excellent leadership, communication, sales, and customer service skills. ● Ability to stay calm under pressure and maintain a positive attitude. ● Ability to meet deadlines and prioritize tasks. ● Excellent phone etiquette and active listening abilities. ● Must be a quick learner with an exceptional ability to make decisions. ● 1+ years of customer service/sales experience(mandatory) with US customers preferably in a leadership role. ● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔 ● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach. ● A clear performance management system and incentive plan. ● Family Health Insurance with up to 2L Sum Insured. ● Refuel - In-office snacks/coffee and refreshments. ● 5 days working (Monday-Friday) ● Timings : 8:30 PM to 5:30 AM ● Salary: 3 to 6 LPA Show more Show less

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. ● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. ● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. ● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. ● Developing and implementing process improvements to increase efficiency in customer service operations. ● Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales, and pass them to the production team. ● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. ● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. ● Document & oversee customer calls in the database system; including resolutions, issues, and general notes. 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔 ● Excellent verbal and written communication skills. ● Excellent leadership, communication, sales, and customer service skills. ● Ability to stay calm under pressure and maintain a positive attitude. ● Ability to meet deadlines and prioritize tasks. ● Excellent phone etiquette and active listening abilities. ● Must be a quick learner with an exceptional ability to make decisions. ● 1+ years of customer service/sales experience(mandatory) with US customers. ● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office. 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔 ● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach. ● A clear performance management system and incentive plan. ● Family Health Insurance with up to 2L Sum Insured. ● Refuel - In-office snacks/coffee and refreshments. ● 5 days working (Monday-Friday) ● Timings: 8:30 PM to 5:30 AM ● Salary: 3 to 6 LP A Show more Show less

We are looking for a highly skilled and detail-oriented Senior Software Test Engineer to join our quality assurance team. The ideal candidate will play a crucial role in ensuring the quality and reliability of our software solutions through comprehensive testing methodologies. Focusing on automation, performance, and security testing, this role requires an individual with strong technical skills, a proactive mindset, and a passion for delivering high-quality software products. Key Responsibilities : Develop and execute test cases and automation scripts to ensure comprehensive test coverage. Perform regression, system, API, and database test ing. Conduct performance test ing using tools such as JMeter (or similar) and security test ing to identify vulnerabilities. Collaborate with developers, product managers, and designers to ensure functionality aligns with requirements and provide feedback on software quality. Knowledge of automation frameworks and integrate them into the existing system for web and mobile applications. Manage and maintain CI/CD pipelines to streamline automated test ing processes. Monitor performance benchmarks, analyse test outcomes, and work with development teams to resolve issues. Conduct risk analysis, uphold QA standards, and provide regular updates on QA progress. Address and resolve client queries related to product quality. Generate Root Cause Analysis (RCA) reports and propose preventive measures to avoid recurring issues. Required Qualifications : 3 to 5 years of experience in QA, including both manual and automation test ing, with at least 2 years of experience using automation tools like Selenium, Playwright, or any relevant tools. Proficiency in web and mobile native application test ing. Hands-on experience in API test ing with tools such as Postman. Strong understanding of CI/CD processes and related tools (e.g., GitLab, Jenkins). Familiarity with Jira for test case management and project tracking. Solid expertise in performance test ing and database test ing. In-depth knowledge of security test ing methodologies. Preferred Skills : Proven experience in leading and mentoring junior QA engineer s. Experience in an Agile test ing environment. Understanding of programming languages such as Java or Python. Familiarity with Docker and DevOps practices. Excellent written and verbal communication skills with a strong focus on collaboration and problem-solving. Experience in retail eCommerce or ERP systems is an added advantage.

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. ● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. ● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. ● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. ● Developing and implementing process improvements to increase efficiency in customer service operations. ● Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales, and pass them to the production team. ● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. ● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. ● Document & oversee customer calls in the database system; including resolutions, issues, and general notes. 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔 ● Excellent verbal and written communication skills. ● Excellent leadership, communication, sales, and customer service skills. ● Ability to stay calm under pressure and maintain a positive attitude. ● Ability to meet deadlines and prioritize tasks. ● Excellent phone etiquette and active listening abilities. ● Must be a quick learner with an exceptional ability to make decisions. ● 1+ years of customer service/sales experience(mandatory) with US customers. ● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office. 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔 ● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach. ● A clear performance management system and incentive plan. ● Family Health Insurance with up to 2L Sum Insured. ● Refuel - In-office snacks/coffee and refreshments. ● 5 days working (Monday-Friday) ● Timings: 8:30 PM to 5:30 AM ● Salary: 3 to 6 LP A

Primary Responsibilities: Logo Editing & Customization: Edit logos as per customer requirements, ensuring high-quality, precise, and accurate results. Virtual Previews Creation: Create compelling and realistic virtual previews of logos on apparel and caps, using multiple angles and showcasing products in the most engaging way. Design Execution: Bring creative concepts to life and provide polished, professional designs that match customer specifications. Collaborate with the team to meet design objectives. Digitizing Support: Demonstrate a willingness to learn digitizing techniques and support digitizing works for embroidered designs. Order Follow-Through: Ensure designs meet the order’s requirements by following up with CSRs from initiation through to final delivery. Actively track progress to guarantee the fulfilment of objectives. Collaborative Teamwork: Work efficiently within a team and share knowledge while maintaining a self-motivated approach to tasks. Be proactive in identifying issues and solutions. Problem Solving: Display strong problem-solving ability to address design issues and improve the quality of work. Qualifications Required Skills & Qualifications: Colour Sense & Design Skills: A strong sense of colour theory and design principles is essential for creating visually appealing and effective logos and previews. A high level of creativity and attention to detail is expected. Expertise in Design Tools: Proficiency in industry-standard design software is a must: Adobe Photoshop Adobe Illustrator CorelDRAW (if applicable) Experience with mockup tools (e.g., Placeit) and digital art software will be a plus. Desire to Learn & Grow: Strong interest in continuous learning, especially in digitizing techniques and embroidery design, with a growth mindset for improving skills and taking on new challenges. Self-Motivated & Proactive: Ability to work independently while being a self-starter. Must be proactive in addressing challenges and solving problems efficiently. Team Collaboration: Ability to work well in a team environment while also being capable of taking initiative on individual projects. Communication Skills: Clear and effective communication with customers and colleagues, ensuring design requests are well-understood and met. Experience & Passion for Design: A genuine interest in design with the ability and a desire to excel and innovate are what matters most- Fresher If you have a passion for creating impactful designs and can work under pressure to meet tight deadlines, we encourage you to apply. Additional Information - Autonomy & Impact – Own your work, drive innovation, and see your solutions in action. - Growth & Mentorship – Be part of an elite team that values continuous learning. - Stability & Culture – A performance-driven, transparent, and innovation-friendly environment. - Health Benefits – Family medical insurance with up to ₹2L coverage. - Brilliance deserves to be well compensated. - Location: Technopark phase I, Thiruvananthapuram, Kerala 695581 - Working: 5 days a week. - Shift: Night Shift (8:30 PM to 5:30 AM) - Department: Customer Service Team

𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 ● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives. ● Manage the inbound/outbound phone calls and email inquiries from both current and prospective customers who contact to share quotes for customized apparel purchases. ● Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise with a CUSTOMER FIRST approach. ● Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. ● Developing and implementing process improvements to increase efficiency in customer service operations. ● Use advanced sales techniques, understand customers’ needs to receive all information required to process these quotes, close the sales, and pass them to the production team. ● Liaison with all related departments and external suppliers to facilitate information exchange and negotiate to get the best deal for the organization. ● Auditing work and service delivery to ensure the company's high standards, efficiency, and productivity goals are met. ● Document & oversee customer calls in the database system; including resolutions, issues, and general notes. 𝑹𝒆𝒒𝒖𝒊𝒓𝒆𝒎𝒆𝒏𝒕𝒔 ● Excellent verbal and written communication skills. ● Excellent leadership, communication, sales, and customer service skills. ● Ability to stay calm under pressure and maintain a positive attitude. ● Ability to meet deadlines and prioritize tasks. ● Excellent phone etiquette and active listening abilities. ● Must be a quick learner with an exceptional ability to make decisions. ● 1+ years of customer service/sales experience(mandatory) with US customers. ● Should be completely comfortable working in US shifts(8:30 PM to 5:30 AM)- Work from office. 𝑨𝒅𝒅𝒊𝒕𝒊𝒐𝒏𝒂𝒍 𝑷𝒆𝒓𝒌𝒔 ● An amazing culture that emphasizes hard work, learning orientation, humility, and a Customer First approach. ● A clear performance management system and incentive plan. ● Family Health Insurance with up to 2L Sum Insured. ● Refuel - In-office snacks/coffee and refreshments. ● 5 days working (Monday-Friday) ● Timings: 8:30 PM to 5:30 AM ● Salary: 3 to 6 LP A