Sales Process Associate (US Voice Process)

You will be the primary point of contact for all customer service/sales inquiries and responsible for building and managing a team of efficient customer service representatives. Your role will involve managing inbound/outbound phone calls and email inquiries from current and prospective customers interested in customized apparel purchases. Your approach should focus on attracting customers by promoting the product and company positively, answering questions, and addressing concerns promptly with a CUSTOMER FIRST mindset. Handling customer complaints or concerns professionally is essential to maintain good customer relationships and ensure repeat business. You will also be responsible for developing and implementing process improvements to enhance efficiency in customer service operations. Your key responsibilities will include: - Using advanced sales techniques to understand customer needs, gather all necessary information to process quotes, close sales, and pass orders to the production team. - Liaising with various departments and external suppliers to facilitate information exchange and negotiate for the organization's benefit. - Auditing work and service delivery to maintain the company's high standards and meet efficiency and productivity goals. - Documenting and overseeing customer calls in the database system, including resolutions, issues, and general notes. Qualifications required for this role: - Excellent verbal and written communication skills. - Strong leadership, communication, sales, and customer service abilities. - Ability to remain calm under pressure, maintain a positive attitude, meet deadlines, and prioritize tasks. - Excellent phone etiquette and active listening skills. - Quick learner with exceptional decision-making abilities. - Minimum 1 year of customer service/sales experience with US customers. - Comfortable working in US shifts (8:30 PM to 5:30 AM) from the office. Additionally, the company offers an amazing culture that emphasizes hard work, a learning orientation, humility, and a Customer First approach. You will have access to a clear performance management system and incentive plan, along with benefits such as family health insurance with up to 2L Sum Insured, in-office snacks/coffee and refreshments, and a 5-day work week (Monday-Friday) with timings from 8:30 PM to 5:30 AM. The salary range for this position is 3 to 6 LPA.,