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Couchbase
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Sales Operations Manager

Sales Operations Manager

Couchbase

3 - 4 years

4 - 8 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

order management sales operations financial planning billing wellness order processing travel insurance crm salesforce sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Order Processing & Administration

Review and validate incoming sales orders for accuracy, completeness, and compliance with internal policies.
Create and manage subscriptions, amendments, renewals, and cancellations in CRM (SFDC)
Ensure correct configuration of products, price plans, term lengths, billing frequencies, and usage metrics.
Collaborate with Finance to ensure timely invoicing, credit issuance, and revenue recognition alignment.

Data Quality & System Integrity

Maintain high-quality customer and order data in CRM.
Identify process or data inconsistencies and propose improvements.
Contribute to documentation, SOP creation, and cross-functional training.

Cross-Functional Collaboration

Work closely with Sales Ops/Deal Desk to validate deal structures and workflow compliance.
Provide support on order-related customer inquiries.

Compliance & Policy Adherence

Ensure order processing follows company policies, pricing rules, and approval matrices.
Assist in audits, SOX compliance, and internal controls related to order-to-cash.

Qualifications

Required

3-4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription-based business.
Hands-on experience with CRM/billing systems (e.g., Salesforce, Netsuite).
Strong understanding of SaaS subscription models (annual contracts, usage-based billing, renewals, prorations).
Excellent attention to detail and strong analytical skills.
Ability to manage multiple priorities with tight deadlines.

Preferred

Experience with SFDC and quote-to-cash processes.
Understanding of ASC 606 revenue recognition principles.
SQL or advanced Excel/Sheets skills.
Experience supporting global operations and multi-currency billing.

What You'll Bring

A collaborative mindset and the ability to communicate clearly with cross-functional teams.
A customer-centric approach with problem-solving abilities.
Process-driven thinking and a desire to continuously improve systems and workflows.

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