Job
Description
About The Role
Skill required: Sales Support - Sales Enablement
Designation: Sales Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity.
What are we looking for? "- Exceptional leadership, team-building and motivational skills
Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scaleResult oriented leader managing teams of 150+ HC working in remote and hybrid environment.Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communicationProven record in complex problem solving and executive escalation managementStrong analytical and logical skills to interpret metrics and drive actionable insightsFostering the teams with the mindset of innovation, out of box approach and use of new age technologiesProficiency in change management, negotiation, and influencing stakeholdersExceptional verbal and written communication skills, with fluency in English""- Project & Program ManagementSix Sigma and/or delivery excellence industry practices or programs Ability to establish strong client relationshipAbility to manage multiple stakeholdersAdaptable and flexibleCollaboration and interpersonal skillsProblem-solving skillsCommitment to qualityNegotiation skillsProcess-orientationThought Leadership""ERP
Skills:Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools"
Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. "
Qualification Any Graduation
