Job
Description
Job Overview
The Sales Manager oversees a team that sells domestic and international holiday packages and handles air, hotel, and transport ticketing. The role includes setting sales strategies, providing team training, maintaining partnerships with suppliers, and ensuring superior customer satisfaction throughout the sales cycle.
Key Responsibilities
· Develop and implement sales strategies to achieve monthly and annual revenue targets.
· Lead, mentor, and monitor a team of travel sales executives handling holiday packages and ticket bookings.
· Supervise daily team activities, delegate inquiries, and ensure timely follow-up on leads.
· Coordinate with Destination Management Companies (DMCs), travel vendors, airlines, and hotels for competitive package pricing and itinerary creation.
· Handle escalated client requirements and ensure effective issue resolution for premium customers.
· Track and analyze sales performance metrics; prepare weekly and monthly sales reports for management.
· Collaborate with marketing to design promotional campaigns and customer engagement initiatives.
· Maintain profitable relationships with suppliers, and negotiate special rates for group or bespoke travel.
· Monitor market trends, competitor pricing, and travel demand patterns for strategic planning
· Contribute in knowledge base and sales/marketing material (Print /Digital) development
· Design most effective commission structures for holiday package sales teams via use of a blend of fixed, tiered and incentive-based models to maximize motivation, reward performance, and align with business goals.
Role Also includes Assisting and Monitoring each Sales Executive in below listed Activities:
· Respond to tour package inquiries via phone, email, chat and Online Platform
· Assist clients in planning, organizing, and booking their travel arrangements, including flights, accommodations, transportation, and tours
· Provide expert advice and recommendations on travel destinations, attractions, and activities based on client preferences and budget
· Coordinate with clients for booking, payment, flight/visa/insurance as required.
· Research and gather information on travel options, such as visa requirements, travel restrictions, and health and safety guidelines
· Create detailed travel itineraries customized to client specifications, ensuring a seamless and enjoyable travel experience
· Handle all aspects of booking and reservation processes, including ticketing, hotel reservations, car rentals, and travel insurance
Qualifications and Skills
· Education Qualification: Bachelor’s degree in any discipline (Travel/Tourism background preferred)
· Minimum of 3–5 years of experience in travel sales, with at least 2 years in a team leadership role.
· Proven record of achieving or exceeding travel package and ticket sales targets.
· Familiarity with international and domestic travel destinations and package pricing structures.
· Strong leadership and motivational abilities to guide a sales team effectively.
· Excellent negotiation skills for handling travel vendors and high-value clients.
· Proficient in using CRM tools, WhatsApp Business, travel booking software and reservation systems
· Good typing speed and knowledge in Microsoft Office Products - Outlook/Word/Excel
· Fluency in English, Hindi, Gujarati and any additional Indian language is a plus
Job Types:
Full-time, in person and Flexible hours may be required based on client schedules and peak travel seasons.
Pay: ₹300,000.00 - ₹500,000.00 per year (Also Depends on Previous Salary) + attractive sales incentives
