Sales Manager (hotels/ Resorts)

Job Overview

The Sales Manager is responsible for driving revenue growth through strategic planning and proactive sales of Resort Rooms & Banquets. This role focuses on selling hotel rooms, event spaces, and banquet services to corporate, leisure, and group clientele. The ideal candidate has a strong background in hospitality sales, excellent communication skills, and the ability to foster relationships with clients while meeting and exceeding sales targets.

Key Responsibilities:

Sales & Revenue Generation:

• Proactively identify, target, and secure business opportunities to maximize sales of hotel rooms, banquet facilities, and services.
• Develop and implement sales strategies to achieve revenue goals for rooms, meetings, weddings, and other events.
• Maintain a pipeline of prospective clients through networking, cold calling, and market research.
• Conduct site visits, presentations, and negotiations with potential clients to secure bookings.

Client Relationship Management:

• Build and maintain strong relationships with existing and new clients to ensure repeat business and referrals.
• Act as the main point of contact for clients, addressing their needs and providing exceptional customer service.
• Partner with the operations team to ensure smooth coordination and delivery of events.

Marketing & Promotion:

• Collaborate with the marketing team to create promotional packages and campaigns for hotel rooms and banquet services.
• Attend trade shows, networking events, and industry meetings to represent the hotel and promote its offerings.
• Monitor competitors' pricing and market trends to adjust sales strategies accordingly.

Planning & Reporting:

• Develop and maintain an updated sales database, tracking client interactions, leads, and bookings.
• Prepare weekly, monthly, and quarterly sales reports to monitor performance and revenue goals.
• Forecast future business trends and identify growth opportunities.

Collaboration & Teamwork:

• Work closely with the catering, banquet, and operations teams to ensure seamless execution of events.
• Coordinate with the reservations team to manage room inventory effectively for group bookings.
• Mentor and support junior sales staff as required.

Education: Bachelor's degree in Hospitality Management, Business Administration, or related field.

Experience: Minimum of 7-9 years of experience in hotel sales, with a focus on rooms and banquet services.

Skills:

• Strong negotiation and communication skills.
• Proven ability to meet and exceed sales targets.
• Knowledge of event planning and hospitality industry trends.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational and time-management skills.

Key Competencies

• Customer-centric approach
• High energy and enthusiasm for sales
• Analytical thinking and problem-solving abilities
• Team collaboration and leadership