Sales Manager - Auto Loans

As an Allocation and Portfolio Manager, your key responsibilities will include: - Allocating portfolios to vendors based on past performance trends and Field Officer availability, while ensuring adequate manpower capacity for the assigned portfolio. - Reviewing cases with Field Officers/Team Leaders and assigning work based on disposition codes. - Coordinating with agency resources for call planning to enhance resolution rates and providing necessary support on complex cases. - Managing receipt book and Repo kits allocation, conducting periodic audits. - Ensuring timely closure of agency billing within 60 days of completing the work month. - Facilitating prior approvals in repo cases and assisting agencies in managing repo-related issues. - Addressing collection/repo related customer service issues and escalations effectively. - Collaborating with the legal team to initiate legal actions against chronic defaulters and liaising with enforcement agencies in cases filed against the organization. - Tracking and reviewing BKT resolution at agency and Field Officer levels. - Monitoring and restricting flow rates to the next BKT at the location you oversee. - Identifying and replacing non-performing Field Officers, recruiting and training a new team when necessary. - Resolving CRM queries within the assigned Turnaround Time (TAT). - Responding to RCU audit queries promptly, implementing committed actions at the field level. - Discussing receipt book discrepancies with the agency to prevent reoccurrence. - Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting reports regularly to ACM/RCM. - Reporting non-functional HHTs to the IT team for necessary support. You will play a crucial role in optimizing portfolio performance, enhancing operational efficiency, and ensuring compliance with established procedures.,