Job Title: In-Store Sales Team Member (Brilliantany Jewellery Boutique)Location: PuneEmployment Type: Full-Time
About Brilliantany
Brilliantany is a modern fine-jewellery brand that specialises in high-quality customisable jewellery crafted in Silver, Silver with Gold Plating, and 9K/14K/18K Gold — with a customer’s choice of lab-grown or natural diamonds.Our philosophy is simple: Luxury should be personal, accessible, and tailored to the customer’s desires and budget.We are looking for a warm, articulate, customer-first sales professional who understands that great sales comes from guidance, not pushiness.Role OverviewThe In-Store Sales Consultant is the face of Brilliantany.You will greet customers, showcase jewellery, understand their preferences and budgets, and guide them through Brilliantany’s unique customisation options — helping them design and own jewellery that truly reflects their personality and needs.This role requires excellent communication, an authentic customer-care mindset, and the ability to build trust through conversation rather than pressure.Key Responsibilities
- Customer Interaction & Experience
Warmly welcome walk-in visitors and make them feel comfortable and valued.Understand customer preferences, occasions (engagement, gifting, personal wear), style preferences, and budgets.Present in-store jewellery pieces clearly, confidently, and aesthetically.
Explain Brilliantany’s Unique Value Proposition
Customisation optionsChoice of metals (Silver, Silver-Gold plating, 9K/14K/18K Gold)Choice of diamonds (lab-grown or naturally mined)Assist customers in selecting or designing jewellery that matches their desired look within their preferred budget.Offer expert yet friendly guidance that helps customers feel informed, appreciated, and delighted.
Build relationships based on trust, transparency, and care.
Position yourself as a jewellery advisor or concierge, not a typical salesperson.Focus on helping customers make the best possible decision rather than making a quick sale.Communicate benefits, customisation, and pricing clearly and honestly.
- Communication & Follow-Up
Maintain Polite, Warm, And Consistent Communication Via
In-person conversationsPhone callsWhatsApp (text, catalog sharing, follow-up messages)Follow up with potential customers who visited or enquired.Update customers on custom orders, manufacturing timelines, and delivery status.
Maintain product displays, store cleanliness, and visual merchandising standards.
Assist with daily reporting, billing, basic CRM entries, and stock handling.Coordinate with the team for customised orders and logistics.
Embody Brilliantany’s ethos of elegance, empathy, and customer delight.Create an atmosphere where customers enjoy the shopping experience and feel confident returning or referring others.
Skills & Qualifications
Essential SkillsExcellent verbal communication in English & HindiA pleasing, confident, approachable personalityNatural conversational skills, both casual and professionalAbility to build rapport quicklyComfort with guiding customers through decisionsBasic understanding of premium/luxury or jewellery sales (preferred, not mandatory)Technical/Operational SkillsComfortable using WhatsApp, Google Workspace, simple CRM tools, ChatGPTAbility to learn and explain product details, diamond types, and customisation processesBasic billing & documentation skills
Experience
1–4 years of experience in:JewelleryFashion/luxury retailHospitalityPremium customer serviceFreshers with exceptional communication and confidence will also be considered.Who We’re Looking ForSomeone who enjoys speaking to peopleSomeone who is patient, empathetic, and attentiveSomeone who can handle customers gracefully and make them feel cared forSomeone who takes pride in being knowledgeable and helpfulSomeone who wants to grow with the company as we expand into new boutiques and citiesWhy Join Brilliantany?Work in a premium, elegant boutique environmentBe part of a growing jewellery brand with innovation at its coreLearn the art of customised jewellery consultingOpportunity to grow into senior sales or relationship manager rolesAttractive incentives based on performanceSkills: sales,customer,communication
