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Job Description: As a Sales Executive, you will be responsible for the full sales cycle from lead generation and inquiry conversion to order management and post-sales support. You will serve as the primary point of contact for our dealers and customers, managing relationships, resolving issues, and ensuring consistent sales performance. Your efforts will directly contribute to the company's revenue growth and customer loyalty. Role & Responsibilities: Handle customer interactions effectively via phone calls, email, and WhatsApp, providing professional and timely responses. Consistently meet and exceed monthly, quarterly, and yearly sales targets for the organization. Proactively convert sales inquiries into confirmed orders through effective communication and persuasive techniques. Efficiently handle and manage all incoming sales inquiries, ensuring proper follow-up and resolution. Actively identify and generate new leads for potential dealers to expand our network. Develop strategies and execute actions to retain existing dealers and ensure their consistent monthly activity. Promptly and effectively resolve dealer complaints related to sales and service issues. Prepare accurate sales quotations and ensure they are verified and approved by the Sales Head. Conduct regular follow-ups with existing dealers and actively pursue new dealer enrollments. Facilitate the on-boarding of new customers, including managing their KYC and required documentation. Manage and ensure timely collection of outstanding payments from dealers as per company norms. Maintain periodic updates regarding dealer visits to ensure comprehensive relationship management. Address customer queries thoroughly and provide accurate guidance and information. Deliver consistently high standards of customer service to enhance satisfaction and loyalty. Qualifications: B.Pharm, M.Pharm, BSc in Biotechnology, Bachelor's in Business Administration, B.Com, Marketing, Sales, or a related field. MBA or Master’s in Healthcare Management is a plus. Proven experience of 1-5 years in sales, customer service, or business development role, preferably in pharmaceutical industry (not mandatory) Demonstrated track record of achieving and exceeding sales targets Skills: Well-versed with CRM software’s Excellent verbal and written communication skills Strong negotiation, persuasion, and closing skills Ability to build and maintain strong, lasting customer relationships Proactive and effective problem-solving abilities to address customer and dealer issues Excellent time management and organizational skills to handle multiple tasks and priorities Meticulous in handling documentation, quotations, and collections Ability to collaborate effectively with internal teams Ability to adapt to changing business needs and customer demands Highly driven and motivated to achieve sales goals Show more Show less
