Sales Excellence Manager

Position Overview

Position Title:

Job Summary

The Manager Sales Excellence (MCA) will be a strategic partner to the MCA sales team and leadership, driving sales excellence and results through data-driven insights. This role will manage Hubspot CRM, develop and publish critical performance metrics and implement segment strategies to support the rapid scale-up of the MCA business line.

Key Responsibilities

• Hubspot Management & Reporting

• Create, maintain, optimize Hubspot dashboards and reporting frameworks
• Generate and distribute daily, weekly, and monthly performance insights
• Develop custom reports to track key business metrics and sales KPIs
• Ensure data integrity and provide actionable insights to drive decision-making

• Performance Tracking & Analysis

• Monitor and publish monthly targets vs. achievement reports
• Develop incentive schemes, track individual and team performance metrics
• Identify trends, challenges, and opportunities in the sales pipeline
• Provide regular updates to leadership on progress toward business objectives

• Sales Operations Support

• Manage efficient lead allocation process and track conversion metrics
• Identify process gaps & coordinate merchant documentation workflows to ensure smooth onboarding

• Strategic Initiatives & Product Support

• Help implement segment strategies to improve sales funnel & conversions
• Support special projects and sales initiatives as required to scale up business
• Working with product team to coordinate & develop features required as per market needs

Qualifications

Required:

• 4-6 years of experience in sales excellence or sales operations roles
• Proven experience in fintech / E -Commerce or relevant industries
• Strong proficiency with Hubspot CRM or similar sales management platforms
• Advanced Excel and data analysis capabilities
• Excellent communication and presentation skills
• Bachelor's degree in Business, Finance, Marketing or related field, MBA is a Preferred

  Role & responsibilities