Responsibilities Proactively manage customer relationships, ensuring high levels of customer activations and satisfaction. Engage with onboarded customers frequently via multiple channels to activate with active / dormant customers and driving more revenue from existing customers. Meet and exceed monthly and quarterly targets, driving revenue, & cross sell other products to onboarded customers. Monitor customer metrics - MOM Customer activations, transaction ticket size, No. of transactions & developing strategies to increase volumes. Give feedback to the sales team on customer quality / customer expectations based on interactions and feedback from customers. Qualifications Strong academic record with approx. 4+ years of work experience and at least 2 years in B2B sales or account management. Excellent English communication skills, persuasiveness, and interpersonal skills. Sales target orientation, attention to detail and execution focus strong problem-solving skills, and the ability to think strategically. Exceptional written and verbal communication skills. A passion for service excellence and improving the customer experience.

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Customer Success Associate

Pimpri-Chinchwad, Pune

3.0 - 5.0 yrs

INR 5 - 8 Lacs

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