Sales Development Representative - Inbound

Role Summary Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps. Location: Remote/Work from Home Shift: 6:00PM - 3AM, Monday - Friday Type: Full-time Key Responsibilities ● Answer inbound calls and handle warm transfers from the queue/teams ● Understand customer need; deliver a short, clear pitch aligned to the use case ● Handle objections and negotiate confidently to move the call forward ● Convert hot leads on the call and book appointments ● Make timely call-backs/follow-ups to drive decisions ● Update CRM/dialer with accurate notes, dispositions, and next steps ● Achieve daily/weekly targets: calls, conversions, appointments, talk time ● Follow US process compliance, QA standards, and call scripts Must-Have Experience ● Experience in US sales is a must (International BPO/Inside Sales – Voice) ● Excellent US English: clear, neutral accent; confident and professional on calls ● Proven record in lead conversion and appointment setting ● Strong sales and negotiation skills; target-driven and persistent ● Comfortable with high call volumes and fast follow-ups ● Hands-on with CRM and auto-dialer tools Performance Metrics (KPIs) ● Conversion rate from inbound/warm calls ● Appointments set and show rate ● Calls per day, talk time, speed-to-lead, follow-up SLA ● QA scores and customer feedback Compensation & Benefits ● Competitive fixed base + uncapped performance incentives ● High earning potential: strong converters routinely exceed on-target earnings; accelerators apply for over-achievement ● Transparent targets & dashboards with timely incentive payouts