Sales Development Rep Analyst

 About The Role  

Skill required: Digital Inside Sales - Inside Sales

Designation: Sales Development Rep Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Sales Development Representative (SDR) plays a critical role within the Digital Inside Sales (DIS) function of a global sales organization. The SDR is responsible for initiating and nurturing business conversations with prospective customers and existing clients to identify sales opportunities, qualify leads, and drive the early stages of the B2B sales pipeline.This role supports both inbound and outbound sales motions, with a focus on lead qualification, customer engagement, needs discovery, and appointment setting. The SDR operates across a broad set of industries and product/service categories including but not limited to:Cybersecurity, Cloud, SaaS, IaaS, ERP, CRM, AI, IoT, Virtual Reality, Professional Services, and Technical Support Renewals.You will work collaboratively with Account Executives, Customer Success teams, Marketing, and Channel Partners to support go-to-market strategies, achieve revenue targets, and grow the customer base through data-driven prospecting and value-based selling.Requirements:6–12 months high-volume sales experience with inbound/outbound calling; ability to handle 60–80 calls/day.Experience using CRM tools (Salesforce) and prospecting platforms (ZoomInfo, TechTarget, DemandBase, Outreach).Proven B2B sales success in restaurant, food supply, or logistics sectors, with experience targeting SMB clients and using BANT.Strong understanding of the US restaurant/food supply market. Preferred:1+ years B2B sales, industry experience, and advanced CRM skills. Education:Secondary school diploma required; Bachelor’s degree preferred.Must be able to work night shifts and reside within defined boundaries.

What are we looking for?

Excellent verbal and written communication skills in English (additional language proficiency is a plus).

Strong interpersonal and persuasion skills with the ability to build rapport quickly.

Competence in navigating high-volume, fast-paced sales environments.

Exceptional organizational, follow-up, and multitasking skills.

High degree of initiative, creativity, and resourcefulness.

Strong presentation, objection handling, and negotiation skills.

Self-motivated and adaptable to changing priorities.

Data-driven mindset with attention to CRM hygiene and reporting integrity.

Customer-centric approach with consultative and solution-selling mindset.

High attention to detail and proficiency in typing, grammar, and documentation.

Negotiation and Presentation:Strong negotiation skills to close deals and excellent presentation skills to articulate the value of products and services.

Customer Orientation:A customer-centric mindset, demonstrating enthusiasm, courtesy, assertiveness, and motivation to resolve customer needs and drive sales.

Technology Fluency:Proficiency with productivity tools (e.g., Outlook, O365, web conferencing tools) and experience using CRM systems (e.g., Salesforce).

Technical Acumen:Familiarity with food, logistics industry

Multilingual Proficiency:Additional language skills beyond English

Analytical Thinking:Ability to analyze market trends and client data to inform strategic outreach.

Understanding of sales funnels, GTM strategies, and marketing lead lifecycle.

Working knowledge of lead qualification frameworks (BANT, MEDDIC, SPIN, etc.).

Familiarity with sales automation and productivity tools (Outlook, Office 365, Google Workspace, Web Conferencing tools).

Multilingual capabilities depending on geographic markets (e.g., German, French, Spanish).

Exposure to customer retention and renewal processes for software maintenance contracts.

Roles and Responsibilities: Sales Engagement & Lead Qualification

Proactively initiate high-volume outbound outreach via phone, email, and social channels (60–100 touches/day).

Handle inbound lead inquiries and qualify interest through the BANT (Budget, Authority, Need, Timeline) methodology or similar frameworks.

Conduct discovery calls to understand customer pain points, business challenges, and solution fit.

Qualify and route leads to appropriate sales teams (Account Executives, Customer Success Managers, etc.).

Nurture leads that are not yet ready to buy, maintaining engagement and progressing them through the funnel.Market & Product Knowledge

Develop expertise in a wide portfolio of products and services across technology verticals (e.g., cloud computing, cybersecurity, AI/ML, ERP, SaaS).

Articulate the value proposition of complex technology solutions in a simplified and compelling way.

Understand industry trends and competitor offerings to tailor messaging accordingly.CRM and Data Management

Maintain accurate and detailed information in CRM systems (e.g., Salesforce).

Log all customer interactions, call dispositions, notes, objections, and outcomes.

Utilize sales enablement and prospecting tools such as ZoomInfo, Outreach, Techtarget, Demandbase, etc.Collaboration & Process Adherence

Work closely with sales, marketing, and operations teams to optimize lead handling processes.

Participate in feedback sessions with the Quality Assessment team and internal stakeholders.

Adhere to internal SLAs, compliance guidelines, and company-wide policies including information security.

Attend team meetings, training sessions, and development workshops.Administrative and Developmental Tasks

Ensure punctuality and consistent attendance.

Prepare daily and weekly reports on outreach performance and opportunity generation.

Engage in continuous learning and development through web-based and on-the-job training.

Support Go-To-Market (GTM) campaigns and partner enablement programs.

Participate in cross-functional projects, client onboarding initiatives, or international knowledge transfers when required.
 Qualification Any Graduation