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Sales & Customer Experience Specialist

Sales & Customer Experience Specialist

Weekday

1 years

0 Lacs

delhi

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

training engagement connect support communication persuasion negotiation onboarding collaborative management ai recruitment data

Work Mode

On-site

Job Type

Full Time

Job Description

This role is for one of our clients

Industry: Travel Arrangements

Seniority level: Associate level

Min Experience: 1 years

Location: Gurugram

JobType: full-time

We’re hiring a Travel Sales & Customer Experience Specialist to help customers discover, choose, and book curated travel experiences. This role is ideal for individuals who enjoy conversations, understand customer needs quickly, and take pride in converting interest into memorable journeys.

You’ll engage with customers through inbound and outbound calls, guide them through travel options, and close bookings while building trust and long-term relationships. Whether you’re starting your career or bringing prior sales experience, we provide the tools and training to help you succeed.

What You’ll Do

Customer Engagement & Sales

Connect with prospective travelers through inbound and outbound calls.

Understand travel preferences, budgets, and expectations to recommend the right packages.

Present travel offerings confidently and address customer questions or concerns.

Convert qualified leads into confirmed bookings through consultative selling.

End-to-End Booking Experience

Guide customers from the first interaction through booking confirmation.

Ensure a smooth, transparent, and positive customer experience at every stage.

Provide follow-ups and support to build confidence and trust.

Relationship Building & Growth

Build strong rapport with customers to encourage repeat and referral bookings.

Maintain accurate records of conversations, preferences, and sales activity.

Consistently meet or exceed individual sales targets and quality benchmarks.

Who Can Apply

Freshers with strong communication skills and a sales mindset are welcome.

1–5 years of experience in B2C sales, telesales, or customer-facing roles is a plus.

Travel industry experience is not mandatory—training will be provided.

Confident communicator with strong persuasion and negotiation abilities.

Customer-first attitude with a natural ability to build rapport.

Comfortable working in a fast-paced, performance-driven environment.

Why You’ll Love Working Here

Above-market fixed pay + high-performance incentives

Structured onboarding and continuous sales training

Clear career growth paths based on performance—not tenure

Supportive, energetic, and collaborative team culture

Opportunity to build expertise in the fast-growing travel space

Core Skills

Customer Engagement · B2C Sales · Consultative Selling · Lead Conversion · Negotiation · Communication · Relationship Management · Target Achievement

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Sales & Customer Experience Specialist