Company Description Ecomous is a D2C brands accelerator where we have exciting D2C brands across different niches like haircare, pet, and wellness. Role Description The Customer Experience Specialist will be responsible for ensuring a positive customer journey, from handling customer calls and following up with them regularly, to resolving issues and collecting feedback to improve overall customer satisfaction via emails, calls and chat channels. Logistics and order management will also be a part of the role. This is a full-time on-site role as a Customer Experience Specialist at Ecomous in Hyderabad. Qualifications Excellent customer service skills, problem-solving abilities, and interpersonal skills Strong communication skills, both verbal and written Experience in handling customer inquiries and resolving issues effectively Ability to collect, analyze, and act on customer feedback Proficiency in Microsoft Excel and ability to grasp logistics and order management Attention to detail and ability to work well in a team Previous experience in a customer service or logistics role is a plus Strong fluency in English & Hindi is a pre-requisite! Salary Competitive, 3.5-4.5LPA Show more Show less
Company Description Ecomous is a D2C brands accelerator where we have exciting D2C brands across different niches like haircare, pet, and wellness. Role Description The Sales & Customer Experience Specialist will be responsible for ensuring a positive customer journey, from handling customer calls and following up with them regularly, to resolving issues and collecting feedback to improve overall customer satisfaction via emails, calls and chat channels. Logistics and order management will also be a part of the role. This is a full-time on-site role as a Sales & Customer Experience Specialist at Ecomous in Hyderabad. Qualifications Excellent customer service skills, problem-solving abilities, and interpersonal skills Strong communication skills, both verbal and written Experience in handling customer inquiries and resolving issues effectively Ability to collect, analyze, and act on customer feedback Proficiency in Microsoft Excel and ability to grasp logistics and order management Attention to detail and ability to work well in a team Previous experience in a customer service or logistics role is a plus Strong fluency in English & Hindi is a pre-requisite! On-site role in Hyderabad. Salary Competitive, 3.5-4.5LPA
Company Description We have two D2C consumer brands in the haircare space and pet wellness space. Role Description This is a full-time on-site role for a Sales & Customer Service Associate located in Hyderabad. The Sales & Customer Service Associate will be responsible for day-to-day tasks such as communicating (phone call, emails and text support) with customers, providing exceptional customer service, handling direct sales by converting abandoned cart customer. Qualifications Strong Communication and Customer Service skills Experience in Sales & phone call support Skilled in Microsoft Excel Excellent problem-solving and interpersonal skills Sharp eye for patterns and trends (comprehending problems from repeated customer interactions) Previous experience in a similar role is an advantage Compensation band: 3-3.5 LPA.
Company Description We have two D2C consumer brands in the haircare space and pet wellness space. Role Description This is a full-time on-site role for a Sales & Customer Service Associate located in Hyderabad. The Sales & Customer Service Associate will be responsible for day-to-day tasks such as communicating (phone call, emails and text support) with customers, providing exceptional customer service, handling direct sales by converting abandoned cart customer. Qualifications Strong Communication and Customer Service skills Experience in Sales & phone call support Skilled in Microsoft Excel Excellent problem-solving and interpersonal skills Sharp eye for patterns and trends (comprehending problems from repeated customer interactions) Previous experience in a similar role is an advantage Compensation band: 3-3.5 LPA. Show more Show less
About Ecomous Ecomous is a house of new age D2C brands changing the Indian consumer landscape with cutting edge products - Absolut Pet (Pet Supplements) & Amright (Haircare) are the two categories they operate in. Role Description This is a full-time on-site role for a Video Editor & Graphic Designer at Ecomous, Hyderabad. The Graphic Designer will be responsible for creating and designing graphics, creatives, videos and branding materials. It's a fast-paced startup environment with a lean team so your opportunities to grow will be limitless. Video editing entail both long-form & short-form content, with the ability to engage the audience by getting a pulse on trends. Qualifications Proven experience as a Creative Graphic Designer or a similar role with a strong portfolio of previous work. Expert knowledge of Adobe Creative Suite & Canva (Photoshop, Illustrator, InDesign, Video editing software) Strong pulse on social media trends Experience in AI tools for design 3D mockups + Packaging experience Familiarity with design techniques, such as composition, typography, and colour theory Fluent in English with excellent communication, problem-solving, and time-management skills Ability to work independently and collaboratively within a team Experience with web design and user experience (UX) design is a plus Compensation: Entry Level Role, Competitive starting 3.5-4 LPA.
Role Overview: You will be working as a full-time on-site Video Editor & Graphic Designer at Ecomous, Hyderabad. Your primary responsibility will be to create and design graphics, creatives, videos, and branding materials. The role offers a fast-paced startup environment with a lean team, providing you ample opportunities for growth. Key Responsibilities: - Create and design graphics, creatives, videos, and branding materials - Edit both long-form and short-form video content to engage the audience and stay updated on trends - Utilize Adobe Creative Suite & Canva for graphic design (Photoshop, Illustrator, InDesign) and video editing software - Stay updated on social media trends and incorporate them into design work - Utilize AI tools for design and have experience in 3D mockups + Packaging - Apply design techniques such as composition, typography, and color theory - Collaborate effectively within the team and work independently - Bonus: Experience in web design and user experience (UX) design Qualifications: - Proven experience as a Creative Graphic Designer or similar role with a strong portfolio - Expertise in Adobe Creative Suite & Canva (Photoshop, Illustrator, InDesign) and video editing software - Strong understanding of social media trends - Experience with AI tools for design and 3D mockups + Packaging - Familiarity with design techniques like composition, typography, and color theory - Excellent communication, problem-solving, and time-management skills - Ability to work independently and collaboratively within a team - Knowledge of web design and UX design is a plus Additional Company Details: Ecomous is a house of new age D2C brands revolutionizing the Indian consumer landscape with innovative products like Absolut Pet (Pet Supplements) & Amright (Haircare). The company offers a competitive starting salary of 3.5-4 LPA for this entry-level role.,
As a Sales & Customer Service Associate at the company, your role will involve communicating with customers through phone calls, emails, and text support to provide exceptional customer service. You will be responsible for handling direct sales by converting abandoned cart customers. Key Responsibilities: - Communicate effectively with customers through phone calls, emails, and text support - Provide exceptional customer service to ensure customer satisfaction - Handle direct sales by converting abandoned cart customers Qualifications Required: - Strong Communication and Customer Service skills - Experience in Sales and phone call support - Skilled in Microsoft Excel - Excellent problem-solving and interpersonal skills - Sharp eye for patterns and trends, comprehending problems from repeated customer interactions - Previous experience in a similar role is an advantage,