Sales Coordinator

Job Description: As a Sales Coordinator, your role is crucial in supporting the sales team by effectively coordinating and communicating relevant information. You will be responsible for preparing various documents such as Purchase Invoices (PI), Order Acknowledgements (OA), and Material Receiving Inspection Notes (MRIN). Addressing customer queries and complaints promptly via phone is a key aspect of your responsibilities. It is essential for you to maintain an updated record of all important customer information in the database and handle urgent requests or queries in a timely manner. Serving as the primary point of contact for customers, you will assist them with order inquiries, delivery status updates, and any post-sales concerns they may have. Collaboration with other departments, such as inventory and logistics, will be necessary to ensure the timely delivery of products and seamless coordination. Generating regular sales reports, conducting stock counting at month-end, and monitoring stock levels to ensure product availability are also part of your role. Additionally, liaising with the warehouse team to ensure orders are processed accurately and on time is crucial. In case of any unforeseen delays or issues, you will need to handle customer complaints diligently and provide necessary after-sales support as requested. Key Responsibilities: - Prepare various documents such as Purchase Invoices (PI), Order Acknowledgements (OA), Material Receiving Inspection Notes (MRIN) - Address customer queries and complaints promptly via phone - Maintain an updated record of all important customer information in the database - Handle urgent requests or queries in a timely manner - Serve as the primary point of contact for customers, assisting them with order inquiries, delivery status updates, and post-sales concerns - Collaborate with other departments, such as inventory and logistics, to ensure timely delivery of products - Generate regular sales reports and monitor stock levels to ensure product availability - Liaise with the warehouse team to ensure accurate and timely order processing - Handle customer complaints diligently and provide necessary after-sales support as requested Qualifications Required: - Bachelor's or Master's degree in Business, Marketing, or a related field - Proficiency in tools such as Excel, Word, and effective email communication,