Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Completes work with a limited degree of supervision. Key Responsibilities: Direct Sales: Handle inbound, unsolicited prospect calls and convert these opportunities into sales. Develop opportunities to sell company products and services by developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources. Drive additional sales through follow-up calls or emails to existing customers for repeat business, cross-selling, and up-selling. Conduct negotiations according to company guidelines. Achieve revenue and margin targets. Ensure customer satisfaction through the use of the Cummins Sales Process and execution of the sales cycle from lead to sale. Sales Support: Create and deliver qualified leads to sales representatives where appropriate. Assist the salesforce with quotation/RFP management and other sales cycle operations as needed. Build and/or maintain positive customer relationships that generate loyalty and/or future sales. Support negotiations according to company guidelines. Assist with accounts receivables. Answer more complex, escalated internal and sales customer inquiries promptly and accurately. Analyze customer inquiries to identify recurring user problems and recommend solutions. Provide additional support to more complex accounts or for customer questions requiring extensive research. Enter new customer data and update changes to existing accounts in the corporate database. Support setting up new customer accounts per Cummins' guidelines. Maintain accurate sales entry, reporting, and forecasting through the utilization of Cummins tools and processes. Seek opportunities to utilize processes, procedures, and initiatives designed to grow the business and increase customer value and loyalty. Ensure correct utilization of relevant company processes, systems, and procedures by Inside Sales. Evaluate results and recommend improvements. Assure good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals. Coordinate input from sales staff to develop proactive communications to customers. Ensure dealers' claims are processed timely and all actions by dealerships are in place. Plan, prioritize, and schedule Inside Sales activities and resources to ensure continuity of service. Mentor and develop Inside Sales staff to ensure that sales support targets are met. Administrative Support: Conduct research, prepare statistical reports, and address routine to complex information requests. Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases or spreadsheets. Complete data collection, data entry, and report generation on various departmental related activities. Perform associate functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Respond to, or redirect, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes. Prepare documentation for payment of vendors, suppliers, and other third parties as applicable. Submit documentation and enter requests for payments into the accounting system. Respond to inquiries from accounts payable and payees. Document and maintain departmental policies and procedures. Participate as a team member on departmental related business improvement assignments and projects as needed. Perform other routine to complex administrative activities as needed per the established procedures of the organization and/or department. Act as an informal resource for colleagues with less experience. External Qualifications and Competencies Qualifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Ensures Accountability: Holding self and others accountable to meet commitments. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Data Analytics: Discovering, interpreting, and communicating qualitative and quantitative data to enable data-driven business decisions. Data Communication and Visualization: Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization. Project Schedule Management: Managing the planned schedule using recommended tools and processes to drive completion within the agreed timeline. Adapts to Target Audience: Explaining complex topics in a way that the target audience can understand, retain, and use the information. Integrates Customer Perspective: Incorporating an understanding of the customers' perspective to develop sales content that improves our ability to meet their needs and increase revenue. Additional Responsibilities Unique to this Position Experience: Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
