Sales Coordinator

Key Responsibilities

1. In-House Sales & Coordination

• Manage in-house sales operations, including handling customer inquiries, preparing

quotations, and processing orders.

• Coordinate with customers and distributors over phone and email for order confirmation,

dispatch details, and product availability.

• Support the field sales team by generating leads, maintaining follow-ups, and ensuring

smooth communication flow.

2. Order Processing & Documentation

• Create and maintain accurate sales orders, quotations, and invoices in the ERP system.

• Ensure timely coordination with the logistics, production, and quality teams for smooth

order execution and delivery.

• Track order status and proactively update customers on timelines or changes.

3. Customer Relationship Management

• Build and maintain strong relationships with existing customers through effective

communication and prompt response.

• Handle customer concerns or queries professionally and ensure quick resolution in

coordination with relevant departments.

• Support sales targets through excellent customer service and timely follow-ups.

4. Reporting & MIS

• Prepare daily, weekly, and monthly sales reports and dashboards for management review.

• Monitor sales performance, pending orders, and collections, and provide insights to the

Sales Head.

• Maintain and update customer databases regularly.

5. Cross-Functional Coordination

• Collaborate with the finance team for billing, credit control, and payment follow-up.

• Assist the marketing team with data support for promotions, customer visits, and

presentations.

Qualifications

Education:

• Bachelors degree in Commerce, Business Administration, or a related field.

Experience:

• 2-5 years of experience in in-house / inside sales or sales coordination within the

lubricants, chemical, or manufacturing industry.

• Hands-on experience with ERP systems and MS Office tools (Excel, Word,

PowerPoint).

Skills:

• Excellent communication and negotiation skills.

• Strong organizational and multitasking abilities.

• Customer-oriented with a proactive and positive approach.

• Accuracy and attention to detail in documentation.