Sales Coordinator

Job Description

Job Title: Sales Coordinator cum Customer Relationship Manager Location: Ghaziabad Full-Time in Office About the Role: We are looking for a smart, proactive, and diligent Sales Coordinator cum Customer Relationship Manager to join our growing team. This role bridges the gap between lead generation, client acquisition, and after-sales support. You will be the front-line communicator between our company and our clients—both prospective and existing—and play a crucial role in nurturing relationships, driving early-stage conversions, and ensuring a smooth customer experience. Key Responsibilities: Sales Coordination & Lead Follow-Up. Professionally follow up with leads through calls, emails, and messages. Diligently maintain records of all leads and communication in an organized format. Maintain databases and follow-up sheets in MS Excel with high accuracy. Nurture prospects and aim to: Get sample orders placed to kickstart the sales journey. Schedule meetings for the senior sales team once the prospect is warmed up. Coordinate with the internal team to provide accurate product information and quotations. Customer Relationship Management (CRM) Maintain regular follow-ups with existing clients for: Payment collections. Order dispatch and delivery updates. Provide proactive support and maintain positive long-term client relationships. After-Sales Support Manage the customer complaint line professionally. Coordinate and track issue resolution with internal teams to ensure customer satisfaction. Log complaints and actions taken to build a reliable service record. Administrative & Technical Competency Comfortable working with computer systems, WhatsApp Business, Google Sheets, email tools, etc. Ensure timely reporting and task updates to management. Key Requirements:Experience: 1–2 years in Sales Coordination, Tele-Sales, Customer Service, or CRM roles. Skills: Strong communication and persuasion skills. Quick thinking and solution-oriented. Proficient in MS Excel and general computer tools. Comfortable with multi-tasking and deadline-based follow-ups. Organized, responsible, and capable of maintaining detailed records. Language: Fluency in English and Hindi. Attitude: Eager to learn and grow. Polite but firm in follow-ups. A positive presence of mind to deal with customers confidently and empathetically. What We Offer: A dynamic, growth-oriented work environment. Learning opportunities in sales, client management, and business operations. A chance to play a key role in a growing brand's success journey.