Sales Associate

Job Description: Sales & Reservation Executive – Rishibhumi Wellness

Sales & Reservation Executive

Position Type

Full-time, On-site

1. Job Objective

To drive sales through effective handling of inquiries, reservations, and follow-ups while promoting Rishibhumi Wellness as a premier wellness and spiritual retreat destination. The role involves coordinating with guests, travel partners, and internal teams to ensure seamless booking experiences and achieving monthly sales targets.

2. Key Responsibilities

A. Sales & Business Development

• Actively promote Rishibhumi Wellness packages (wellness retreats, spiritual rejuvenation programs, FIT, and group bookings) through phone calls, emails, WhatsApp, and other digital platforms.
• Convert leads from B2C and B2B segments (travel agents, corporate wellness partners, yoga/wellness influencers).
• Maintain strong relationships with corporate clients, travel partners, and wellness communities.
• Work with the marketing team to provide feedback on promotional offers, pricing strategies, and market trends.

B. Reservations & Guest Coordination

• Handle all inbound reservation inquiries via calls, emails, and online booking platforms promptly and professionally.
• Prepare wellness package itineraries, quotations, and confirmations.
• Ensure accurate entry of guest details and package components into the reservation management system (RMS/CRM).
• Coordinate with operations, wellness, and F&B teams for smooth execution of guest experiences.
• Provide pre-arrival communication and post-stay follow-up to encourage repeat business and referrals.

C. Administrative & Reporting

• Maintain updated sales trackers, reservation reports, and revenue MIS on a daily/weekly basis.
• Assist in preparing monthly sales performance and forecast reports.
• Keep track of competitor pricing and wellness trends for strategic inputs.

3. Key Performance Indicators (KPIs)

• Monthly sales and revenue target achievement.
• Lead conversion rate (inquiries to confirmed bookings).
• Customer satisfaction & repeat bookings.
• Accuracy in reservation handling and documentation.
• Contribution to upselling/cross-selling revenues.

4. Skills & Competencies

Essential

• Strong communication and interpersonal skills (English & Hindi).
• Sales-oriented mindset with persuasive negotiation ability.
• Knowledge of hospitality or wellness industry preferred.
• Proficiency in MS Office, CRM, and OTA portals.
• Ability to work in a fast-paced, target-driven environment.

Desirable

• Familiarity with wellness, yoga, or naturopathy concepts.
• Experience in digital sales or social media promotions.

5. Qualifications & Experience

• Graduate in Hospitality, Wellness Management, or Business Administration.
• 1–3 years of experience in sales or reservations (wellness, spa, retreat, or resort experience preferred).

6. Personality Traits

• Pleasant and customer-focused personality.
• Enthusiastic, self-motivated, and goal-oriented.
• Respect for wellness and spiritual values aligned with Rishibhumi’s philosophy.

7. Compensation

• Fixed Salary (industry standard for wellness resorts) + Performance-Based Incentives linked to sales conversion.

Job Type: Full-time

Pay: ₹10,691.22 - ₹30,000.00 per month

Language:

• English (Preferred)

Work Location: In person