Sales Analytics Manager

EC-Council

Job Purpose:

The Sales Analytics Manager will play a critical role in supporting the SVP in managing the sales team's effective use of CRM systems (e.g., Salesforce & Zoho). This role ensures accurate, consistent, and standardized CRM usage across global sales teams and delivers timely sales and financial performance analyses to guide strategic business decisions.

Key Responsibilities:

CRM System Management & Compliance

• Oversee day-to-day CRMsystem usage by regional and global sales teams.
• Ensure data integrity, compliance with CRM standards, and uniform adoption of CRM best practices.
• Work with sales managers to drive CRM adoption, train users, and support change management efforts.
• Design and implement CRM workflows, reports, dashboards, and automation as needed.
• Drive the migration from Zoho to Salesforce

Sales & Financial Analysis

• Prepare and present regular and ad-hoc sales performance reports, KPIs, pipeline metrics, and forecasts.
• Conduct financial analysis and market trend evaluations to support business planning and strategic decisions.
• Collaborate with Finance and Sales teams to align data sources and improve reporting accuracy.

Stakeholder Support

• Serve as the key liaison between Sales, Finance, and IT teams for CRM-related projects and data needs.
• Support SVP in executive presentations, board-level data preparation, and strategic initiatives.
• Recommend improvements to sales processes based on insights from data analysis.

Qualifications & Experience:

Education:

• Bachelors degree in Business Administration, Information Systems, Finance, or related field.
• MBA or related postgraduate qualification is an advantage.

Experience:

• 58 years of experience in a sales operations, CRM administration, or business analytics role.
• Proven experience managing or administering CRM platforms (e.g., Salesforce, Zoho, etc.).
• Strong background in data analysis, financial modeling, and business intelligence tools (Power BI).
• Experience working in global or multi-regional teams preferred.

Skills & Competencies:

• Proficiency in Microsoft Excel (Advanced level), CRM systems, and BI tools.
• Strong analytical and critical thinking skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to train and support sales teams with varied levels of technical proficiency.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Working Conditions:

• Based in EC-Councils

  India (Hyderabad/Bengaluru)

  or

  Kuala Lumpur

  office.
• Occasional travel may be required for training, audits, or regional meetings.
• Hybrid working arrangements may be available based on team needs.

Additional Information

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us ecchr@eccouncil.org and let us know how we may assist you.

This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy | EC-Council (eccouncil.org).