Rosmerta Technologies - Software Engineer - IT Operations

Job Summary

Key Responsibilities

• Implement and monitor daily data backup procedures to ensure data integrity and availability.
• Verify the successful completion of backups and troubleshoot any failures promptly.
• Maintain detailed records of backup schedules and restoration points.
  

Software Technical Support

• Provide first-level technical support for software breakdowns and issues reported by users.
• Diagnose and resolve software problems efficiently, escalating complex issues to the appropriate teams when necessary.
• Assist users with software installation, configuration, and general usage queries.
• Document all support requests, resolutions, and common issues for future reference.
  

Coordination With HO-IT Team

• Act as a liaison between the local team and the Head Office IT department for software-related problem-solving.
• Communicate technical issues clearly and concisely to the HO-IT team to facilitate quick resolution.
• Collaborate on implementing solutions and best practices recommended by the central IT team.
  

Project Software Support

• Provide technical assistance and support for various ongoing and new software projects.
• Participate in the testing and deployment of new software applications or updates.
• Assist in gathering user requirements and providing feedback to development teams.
• Ensure project software runs smoothly and efficiently post-implementation.
  

System Maintenance And Optimization

• Perform routine software maintenance tasks, including updates, patches, and performance tuning.
• Monitor software performance and identify areas for improvement.
• Ensure software licenses are up-to-date and compliant.
  

Documentation And Reporting

• Create and maintain technical documentation, user guides, and FAQs for software systems.
• Generate regular reports on software performance, issues, and resolutions.
  

Qualifications

• B./B.Tech.in Computer Science, Information Technology, or a related field
• Tech./MCA/M.Sc.in Computer Science or a related field.
• BCA/B.Sc. in Computer Science with demonstrated computer hardware knowledge.
• Graduate with strong foundational knowledge in Computer Hardware and Software.
  

Experience

• Minimum Experience: 6 Months of relevant experience in software support, IT operations, or a similar role.
• Maximum Experience: Up to 5 Years of experience in software support, IT operations, or a similar role.
  

Required Skills

• Proficiency in operating systems (e., Windows, Linux).
• Basic understanding of database concepts (e., SQL).
• Familiarity with common office software suites (e., Microsoft Office 365, Google Workspace).
• Knowledge of network fundamentals (TCP/IP, LAN/WAN).
• Understanding of data backup and recovery procedures.
• Basic troubleshooting skills for software applications