Rosmerta Technologies - Deputy Manager - IT Infrastructure Asset Management

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Job Summary

Key Responsibilities

IT Infrastructure Management :

• Assist the IT Manager in the administration, maintenance, and monitoring of all IT servers and related infrastructure components.
• Ensure all IT systems are maintained to a high standard, aiming for minimum downtime for both hardware and software.
• Maintain the organization's network infrastructure, including wired and wireless networks, ensuring connectivity and performance.
  

Asset Management

• Maintain comprehensive knowledge and accurate records of all IT infrastructure assets throughout their lifecycle.
• Utilize asset management tools and software to track, manage, and report on IT assets.
• Order necessary spares and replacements for IT hardware and software under the direction of the IT Manager.
  

Office 365 Administration

• Oversee the maintenance and administration of the Office 365 tenancy, including user accounts, groups, and Microsoft Teams.
• Manage day-to-day user requests related to Office 365, such as password changes, account resets, and access permissions.
  

Technical Support & Troubleshooting

• Provide timely and effective resolution for day-to-day user IT requests and issues.
• Liaise directly with external suppliers and vendors to resolve hardware and software support issues efficiently.
• Install and maintain new software and hardware, collaborating with suppliers and contractors as required.
  

Security & Compliance

• Ensure that all IT systems remain secure, adhering to established security protocols and best practices.
• Maintain strict confidentiality of passwords, access credentials, and sensitive IT information.
  

Vendor Management

• Actively participate in vendor management, including liaising with suppliers for support, procurement, and service level agreement (SLA) adherence.
• Assist in negotiations with vendors for IT hardware, software, and services to ensure cost-effectiveness and quality.
  

Required Skills And Qualifications

• Strong technical knowledge of IT infrastructure and systems, including servers, networking (LAN/WAN, Wi-Fi), and cloud services (e.g., Office 365).
• Demonstrable experience with IT asset management principles and tools.
• Proficiency in administering Microsoft Office 365 environments (User/Group/Teams management).
• Excellent organizational and analytical skills with a meticulous attention to detail.
• Proven ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Strong communication (written and verbal) and interpersonal skills, capable of effectively interacting with users, colleagues, and external vendors.
• Problem-solving aptitude with a proactive approach to identifying and resolving IT issues.
• Knowledge of IT security best practices and data Experience with vendor management and negotiation processes.
  

Experience Required

• Minimum of 7+ years of progressive experience in IT infrastructure management and asset administration.
  

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., ITIL, Microsoft 365 Certified, CompTIA A+/Network+) are a plus