Rooms Division (HOD) : Hotel

Job Summary:

The Head of Rooms Division is responsible for overseeing the entire Rooms Division operations, including Front Office, Housekeeping, Concierge, Reservations, and Guest Services. The role ensures that guest satisfaction, operational efficiency, and financial goals are consistently met, while upholding the hotel’s brand standards and service excellence.

Key Responsibilities:1. Operations Management

• Lead and manage all daily operations of the Rooms Division.
• Ensure seamless coordination between Front Office and Housekeeping.
• Develop and implement SOPs to maintain high-quality service.
• Monitor room availability, occupancy, and rates in coordination with the Revenue Manager.

2. Guest Services

• Ensure high levels of guest satisfaction through personalized services.
• Handle guest complaints and resolve issues efficiently and professionally.
• Monitor guest feedback and take action to improve services.

3. Staff Management

• Recruit, train, schedule, and manage Front Office and Housekeeping staff.
• Conduct regular performance evaluations and team meetings.
• Foster a positive work environment with a focus on team development and morale.

4. Financial Management

• Manage departmental budgets and control operational costs.
• Monitor and report on KPIs such as ADR, RevPAR, occupancy, and guest satisfaction scores.
• Work with finance and GM to prepare forecasts and monthly financial reports.

5. Health & Safety / Compliance

• Ensure all Rooms Division operations comply with local laws and health & safety standards.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.

6. Coordination & Communication

• Collaborate with other departments such as Maintenance, F&B, and Sales for smooth guest operations.
• Participate in executive meetings, planning sessions, and strategy development.

Required Qualifications:

• Bachelor’s degree in Hotel Management or related field.
• Minimum 5–8 years of experience in Rooms Division, with at least 2 years in a leadership role.
• Strong leadership, organizational, and communication skills.
• Proficiency in hotel management systems (e.g., Opera, PMS).
• Excellent problem-solving and decision-making abilities.

Key Competencies:

• Guest-focused mindset
• Attention to detail
• Team leadership
• Conflict resolution
• Multitasking and time management
• Strategic thinking and planning

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance

Work Location: In person