The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~ Respect for the planet Respect for our customers and Respect for each other Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. The Opportunity We are currently looking for a SalesForce Engineer - Intermediate ~ As an Intermediate Salesforce Developer, you will contribute to the design, development, deployment, and maintenance of complex Salesforce solutions tailored for Energy and Utilities companies. You will also play a key role in implementing DevOps best practices, ensuring continuous integration and deployment (CI/CD), infrastructure automation, and system reliability. Your technical expertise in Salesforce Industry Solutions (ideally Energy & Utilities Cloud) combined with DevOps methodologies will enable you to enhance team productivity and streamline operations. Your success will be reflected by~ Effective contribution to product and technical development. Active participation in Agile ceremonies and development workflows. Reliable and high-quality code contributions validated by peer reviews. Smooth and efficient deployments with minimal downtime and quick rollback strategies. Positive feedback from technical reviewers, team members, and leadership. Successful mentorship and knowledge sharing within the team. Implementation of process improvements leading to enhanced productivity and efficiency. In line with our value of ‘Respect for the Planet’, we encourage all our people to create awareness and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events. What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~ Principal Responsibilities / Accountabilities~ Operational Implement and manage version control systems for OmniStudio components. Develop and enforce a Git branching strategy and pull request review guidelines. Utilize Salesforce CLI and OmniStudio Build Tool for component management. Establish CI/CD pipelines using tools such as AWS CodeBuild. Automate deployment processes and manage environment configurations. Collaborate with engineering teams to resolve issues and improve deployment practices. Design, develop, test, and deploy scalable Salesforce solutions using Apex, Lightning Components (LWC), Visualforce, and Flows. Customize and configure Salesforce Industry Clouds, specifically Energy & Utilities Cloud. Implement and optimize Salesforce integrations with external applications and APIs. Ensure adherence to Salesforce best practices, security guidelines, and coding standards. Participate in code reviews, unit testing, and debugging to maintain high-quality software. Person Specification~ Experience / Knowledge Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of Salesforce development experience with Apex, LWC, Visualforce, and SOQL. 2+ years of DevOps experience, focusing on CI/CD, release management, and automation. Expertise in OmniStudio, EPC, Apex, Visualforce, Lightning Components, Salesforce APIs, and other relevant technologies within the Salesforce ecosystem. Strong understanding of Salesforce API integrations (REST/SOAP) and event-driven architectures. Knowledge of environment management practices. Strong analytical and problem-solving skills, with the ability to analyze complex requirements, architect scalable solutions, and troubleshoot issues effectively. Salesforce certifications such as Salesforce OmniStudio Developer, Salesforce Certified Platform Developer I are highly desirable. Passion for continuous learning and staying updated with the latest advancements in Salesforce technologies and development practices. Strong communication and collaboration skills. Compliance To abide to the Compliance Policies and Procedures of the Company. Occupational H&S Take reasonable care of your own and other people’s Health & Safety in the workplace. Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly. Additional Tasks This role may entail both domestic and international travel. In addition to this you are required to carry out any other duties as reasonably requested by your Manager. Personal Attributes Can do attitude. A passion for excellence and a commitment to be the best. High levels of energy, sound judgement and determination to achieve with a sense of urgency. High attention to detail. Relationship management and interpersonal skills. An open minded consultative approach. Ability to give and receive positive and constructive feedback. Ability to creatively solve problems. Qualifications / Education Bachelor’s Degree in computer science, Software Engineering or comparable professional development and commercial experience. Specialised Skills Strong knowledge of Git and branching methodologies. Proficiency with Salesforce CLI and OmniStudio Build Tool. Experience with CI/CD tools, preferably AWS CodeBuild. Familiarity with Bash scripting for automation. Proven track record in managing version control systems and deploying components to multiple environments. Excellent problem-solving skills and ability to work in a collaborative environment. What we offer in return~ Personal growth – in leadership, commercial acumen, and technical excellence To be part of a global, winning high growth organization – with a career path to match A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos A competitive reward package that truly awards our top talent A chance to make a true impact on society and the planet Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in. Show more Show less

droppGroup is hiring an exceptionally capable AI Engineer with deep, practical expertise in generative AI and natural language processing (NLP). This role is not for generalists, we are looking for specialists who can operate across the full AI lifecycle: from research implementation to real-time production deployment. You must bring a disciplined engineering mindset, state-of-the-art awareness, and hands-on experience with training, fine-tuning, and deploying large language models at scale. Responsibilities Design and fine-tune large transformer models for complex generative tasks including chat, summarization, and semantic understanding. Build LLM-based systems using advanced prompt engineering, retrieval-augmented generation (RAG), and optimized inference. Own the development and optimization of model training pipelines using PyTorch, Hugging Face, DeepSpeed, and related frameworks. Deploy and maintain LLMs in high-performance production environments, optimizing for latency, cost, and stability. Conduct rigorous evaluation of models using benchmarks, human feedback, and automated testing. Manage end-to-end AI workflows with robust versioning, reproducibility, and observability using MLOps tooling. Implement scalable vector databases and semantic search infrastructure for embedding-based retrieval systems. Translate latest AI research into efficient, production-grade code—no research-only profiles. Size, allocate, and optimize compute resources (CPU/GPU/TPU) for large-scale training and inference. Establish strict testing, rollback, and fail-safe mechanisms for model deployment in live systems. Qualifications Minimum 3 years of focused experience building deep learning systems, with a proven track record in NLP and/or generative AI. Hands-on experience training and deploying transformer-based models (BERT, T5, GPT, LLaMA, etc.)—from scratch or via fine-tuning. Expert-level Python, with production-grade PyTorch skills (Tensor manipulation, gradient debugging, memory profiling, etc.). Demonstrated ability to work with multi-billion parameter models, and deploy them under real-world latency and throughput constraints. Deep understanding of language modeling, embeddings, attention mechanisms, tokenization strategies, and architectural tradeoffs. Ability to read, implement, and extend research papers into robust, testable, and efficient systems. Experience with AI infrastructure at scale, including distributed training, mixed precision, checkpointing, and A100-level GPU scheduling. Familiarity with vector databases (FAISS, Weaviate, Milvus) and hybrid search systems. Proficiency in MLOps tools (MLflow, Airflow, WandB, or similar) for model lifecycle management. Strong commitment to software engineering principles: code quality, version control, CI/CD, and modular design. Capacity to own AI systems end-to-end—from dataset preprocessing to online deployment and continuous improvement. droppGroup is an equal opportunity employer. We offer a competitive compensation structure and a fast-paced growth roadmap to all our teams. Show more Show less

India - Hyderabad JOB ID: R-216711 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: May. 30, 2025 CATEGORY: Information Systems ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human data to push beyond what’s known today. ABOUT THE ROLE Let’s do this. Let’s change the world. At Amgen, we believe that innovation can and should be happening across the entire company. Part of the Artificial Intelligence & Data function of the Amgen Technology and Medical Organizations (ATMOS), the AI & Data Innovation Lab (the Lab) is a center for exploration and innovation, focused on integrating and accelerating new technologies and methods that deliver measurable value and competitive advantage. We’ve built algorithms that predict bone fractures in patients who haven’t even been diagnosed with osteoporosis yet. We’ve built software to help us select clinical trial sites so we can get medicines to patients faster. We’ve built AI capabilities to standardize and accelerate the authoring of regulatory documents so we can shorten the drug approval cycle. And that’s just a part of the beginning. Join us! We are seeking a Senior DevOps Software Engineer to join the Lab’s software engineering practice. This role is integral to developing top-tier talent, setting engineering best practices, and evangelizing full-stack development capabilities across the organization. The Senior DevOps Software Engineer will design and implement deployment strategies for AI systems using the AWS stack, ensuring high availability, performance, and scalability of applications. Roles & Responsibilities: Design and implement deployment strategies using the AWS stack, including EKS, ECS, Lambda, SageMaker, and DynamoDB. Configure and manage CI/CD pipelines in GitLab to streamline the deployment process. Develop, deploy, and manage scalable applications on AWS, ensuring they meet high standards for availability and performance. Implement infrastructure-as-code (IaC) to provision and manage cloud resources consistently and reproducibly. Collaborate with AI product design and development teams to ensure seamless integration of AI models into the infrastructure. Monitor and optimize the performance of deployed AI systems, addressing any issues related to scaling, availability, and performance. Lead and develop standards, processes, and best practices for the team across the AI system deployment lifecycle. Stay updated on emerging technologies and best practices in AI infrastructure and AWS services to continuously improve deployment strategies. Familiarity with AI concepts such as traditional AI, generative AI, and agentic AI, with the ability to learn and adopt new skills quickly. Functional Skills: Deep expertise in designing and maintaining CI/CD pipelines and enabling software engineering best practices and overall software product development lifecycle. Ability to implement automated testing, build, deployment, and rollback strategies. Advanced proficiency managing and deploying infrastructure with the AWS cloud platform, including cost planning, tracking and optimization. Proficiency with backend languages and frameworks (Python, FastAPI, Flask preferred). Experience with databases (Postgres/DynamoDB) Experience with microservices architecture and containerization (Docker, Kubernetes). Good-to-Have Skills: Familiarity with enterprise software systems in life sciences or healthcare domains. Familiarity with big data platforms and experience in data pipeline development (Databricks, Spark). Knowledge of data security, privacy regulations, and scalable software solutions. Soft Skills: Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Ability to foster a collaborative and innovative work environment. Strong problem-solving abilities and attention to detail. High degree of initiative and self-motivation. Basic Qualifications: Bachelor’s degree in Computer Science, AI, Software Engineering, or related field. 8+ years of experience in full-stack software engineering. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Required Qualifications: Bachelor's degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional. Requirements: Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability.

Job ID: 1016 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Financial Services Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. 2. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. 3. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. 4. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. 5. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. 6. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. 7. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

Job Title: Senior Python Developer – Backend Engineering Company: Darwix AI Location: Gurgaon (On-site) Type: Full-Time Experience Required: 4–8 Years About Darwix AI Darwix AI is building India’s most advanced GenAI-powered platform for enterprise sales teams. We combine speech recognition, LLMs, vector databases, real-time analytics, and multilingual intelligence to power customer conversations across India, the Middle East, and Southeast Asia. We’re solving complex backend problems across speech-to-text pipelines , agent assist systems , AI-based real-time decisioning , and scalable SaaS delivery . Our engineering team sits at the core of our product and works closely with AI research, product, and client delivery to build the future of revenue enablement. Backed by top-tier VCs, AI advisors, and enterprise clients, this is a chance to build something foundational. Role Overview We are hiring a Senior Python Developer to architect, implement, and optimize high-performance backend systems that power our AI platform. You will take ownership of key backend services—from core REST APIs and data pipelines to complex integrations with AI/ML modules. This role is for builders. You’ll work closely with product, AI, and infra teams, write production-grade Python code, lead critical decisions on architecture, and help shape engineering best practices. Key Responsibilities 1. Backend API Development Design and implement scalable, secure RESTful APIs using FastAPI , Flask , or Django REST Framework Architect modular services and microservices to support AI, transcription, real-time analytics, and reporting Optimize API performance with proper indexing, pagination, caching, and load management strategies Integrate with frontend systems, mobile clients, and third-party systems through clean, well-documented endpoints 2. AI Integrations & Inference Orchestration Work closely with AI engineers to integrate GenAI/LLM APIs (OpenAI, Llama, Gemini), transcription models (Whisper, Deepgram), and retrieval-augmented generation (RAG) workflows Build services to manage prompt templates, chaining logic, and LangChain flows Deploy and manage vector database integrations (e.g., FAISS , Pinecone , Weaviate ) for real-time search and recommendation pipelines 3. Database Design & Optimization Model and maintain relational databases using MySQL or PostgreSQL ; experience with MongoDB is a plus Optimize SQL queries, schema design, and indexes to support low-latency data access Set up background jobs for session archiving, transcript cleanup, and audio-data binding 4. System Architecture & Deployment Own backend deployments using GitHub Actions , Docker , and AWS EC2 Ensure high availability of services through containerization, horizontal scaling, and health monitoring Manage staging and production environments, including DB backups, server health checks, and rollback systems 5. Security, Auth & Access Control Implement robust authentication (JWT, OAuth), rate limiting , and input validation Build role-based access controls (RBAC) and audit logging into backend workflows Maintain compliance-ready architecture for enterprise clients (data encryption, PII masking) 6. Code Quality, Documentation & Collaboration Write clean, modular, extensible Python code with meaningful comments and documentation Build test coverage (unit, integration) using PyTest , unittest , or Postman/Newman Participate in pull requests, code reviews, sprint planning, and retrospectives with the engineering team Required Skills & QualificationsTechnical Expertise 3–8 years of experience in backend development with Python, PHP. Strong experience with FastAPI , Flask , or Django (at least one in production-scale systems) Deep understanding of RESTful APIs , microservice architecture, and asynchronous Python patterns Strong hands-on with MySQL (joins, views, stored procedures); bonus if familiar with MongoDB , Redis , or Elasticsearch Experience with containerized deployment using Docker and cloud platforms like AWS or GCP Familiarity with Git , GitHub , CI/CD pipelines , and Linux-based server environments Plus Points Experience working on audio processing , speech-to-text (STT) pipelines, or RAG architectures Hands-on with vector databases or LangChain , LangGraph Exposure to real-time systems, WebSockets, and stream processing Basic understanding of frontend integration workflows (e.g., with HTML/CSS/JS interfaces) Show more Show less

About Beatly.AI Beatly.AI is a fast-scaling AI startup transforming healthcare through neural network-powered innovation. Our mission is to build clinically meaningful, data-driven solutions that empower medical professionals and enhance patient outcomes. We are seeking an Senior AI/ML Team Engineer to drive both hands-on model development and technical leadership across our deep learning initiatives. About the Role As an Senior AI/ML Team Engineer , you will play a dual role: writing production-grade code, developing and deploying neural network models, while also leading a team of engineers through key initiatives. You’ll be responsible for full-lifecycle development of AI systems—from research and experimentation to scalable cloud deployment—and for shaping our infrastructure and team practices. Key Responsibilities Design and build advanced neural network models (CNNs, LSTMs, GRUs, autoencoders, time-series networks) for real-world healthcare applications. Lead the development of modular, reusable ML pipelines for training, validation, and inference. Actively contribute code and own model architecture, optimization, and deployment workflows. Architect cloud-ready, scalable ML systems using AWS/GCP/Azure, with containers (Docker) and orchestration (Kubernetes). Implement robust ML Ops processes including CI/CD pipelines, model versioning, monitoring, and rollback mechanisms. Collaborate with data, product, and engineering teams to define AI use cases and deliver end-to-end solutions. Guide and mentor a team of engineers—conduct code reviews, help troubleshoot, and support their development. Optimize compute resource usage (e.g., GPU scheduling, mixed precision, parallelism) for large-scale training jobs. Track and improve performance metrics (accuracy, latency, reliability), ensuring production-readiness of deployed models. Evaluate new techniques in neural networks (excluding LLMs) and assess their relevance for healthcare use cases. Skills & Qualifications 4+ years of experience in AI/ML engineering with a strong track record of shipping deep learning solutions. 1+ years of experience in leading or mentoring technical teams, while continuing to build and ship code. Strong proficiency in Python , with hands-on expertise in PyTorch , TensorFlow , or Keras . Deep understanding of neural network architectures for time-series, image, or signal-based tasks. Solid experience deploying models on cloud platforms (AWS/GCP/Azure), using tools like Docker, Kubernetes, and Terraform. Experience with ML pipeline tools (MLFlow, Airflow, DVC, Weights & Biases) and experiment tracking. Proficient in software engineering fundamentals, microservices, API integration, and scalable system design. Excellent written and verbal communication skills with a leadership mindset. Preferred Qualifications Experience with healthcare data: ECG, imaging, vitals, or clinical time-series. Familiarity with HIPAA, FDA, or healthcare compliance workflows. Background in distributed model training and GPU optimisation (e.g., Horovod, TorchElastic). Master’s or PhD in Computer Science, or related discipline. What We Offer Strategic leadership role with deep technical involvement. A mission-driven environment solving problems that matter. Real ownership over architecture, code, and team development. Excellent compensation with top-tier salary . Dynamic, collaborative team culture with space to innovate and grow. Apply Now If you're an experienced deep learning engineer ready to lead and build, and passionate about using neural networks to change the future of healthcare—we want to meet you. Show more Show less

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Apply now Share This Job Show more Show less

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on May 30, 2025 Apply now Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What You Get To Do Every Day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory) Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less

Key Responsibilities: Lead or support migrations from traditional L2/L3 data center networks to Cisco ACI using an application-centric approach. Perform application dependency mapping and define ACI constructs such as tenants, application profiles, EPGs, and contracts. Translate existing firewall rules, VLANs, and routing policies into ACI policy models. Deploy, configure, and troubleshoot ACI components including APIC, Nexus 9000 series switches, leaf/spine fabrics, and fabric access policies. Collaborate with application teams to ensure accurate mapping of workloads and security policies. Integrate ACI with virtualization environments (e.g., VMware vCenter, ESXi). Monitor and troubleshoot ACI fabric issues, using tools like APIC GUI/CLI, SNMP, and Syslog. Conduct detailed cutover planning, testing, and rollback strategies for ACI migrations. Integrate ACI with virtual environments (VMware, Hyper-V), firewalls, and load balancers. Document technical designs, migration plans, and operational procedures. Train operations staff and provide post-migration support to ensure environment stability. , Required Qualifications: Bachelor’s degree in computer science, Network Engineering, or related field (or equivalent experience). 8+ years of experience in enterprise networking and 4+ years with Cisco ACI deployments. Strong understanding of data center networking, including VXLAN, routing protocols BGP, OSPF, multicast, and Layer 2/3 technologies. Experience with Cisco Nexus switches (especially Nexus 9000 series), APIC CLI/GUI, and troubleshooting ACI fabric issues. Strong understanding of ACI policy-driven networking, including bridge domains, contracts, L3Outs, and service graphs. Understanding of hybrid cloud networking and micro-segmentation concepts. Experience in ACI Migrations from Network-centric to application-centric migration in Cisco ACI. Demonstrated experience in application-centric ACI migrations, including dependency mapping and policy translation. Experience in analyzing existing network-centric environments, mapping applications to ACI constructs (tenants, EPGs, contracts), and executing migrations with minimal disruption. Strong troubleshooting and diagnostic skills. Preferred Skills: Hands-on experience with ACI Multi-Pod or Multi-Site environments. Knowledge of network automation (Python, Ansible) and ACI REST APIs. Experience with tools like Cisco NDP, MSO, or third-party app mapping solutions (e.g., Tetration, Algosec). Cisco certifications such as CCNP Data Center, Cisco ACI Field Engineer Specialist, or DevNet Professional. Show more Show less

Charles Technologies is a dynamic startup based in Chennai, dedicated to creating innovative mobile applications that transform user experiences. We are looking for a talented and experienced MERN Stack Developer to join our team and lead the development of innovative web and mobile applications. Qualifications: Education: BE in Computer Science, Information Technology, or B.Tech in an IT-related field is required. A Master’s degree is a plus. Relevant certifications are also a plus. Experience: Minimum of 2 years of total experience in full stack application development. Extensive experience working with startups, small teams, and in fast-paced environments is highly desirable. Foundational Knowledge: Strong understanding of software engineering principles, product development, and web/mobile application development best practices. Technical Skills: JavaScript​ : Expert-level proficiency in JavaScript, including ES6+ features, asynchronous programming, and modern frameworks .React Native : Extensive experience in developing cross-platform mobile applications using React Native, including performance optimization and native module integration React : Advanced expertise in React for front-end development, including hooks, context API, state management libraries like Redux, and component lifecycle management Node.js : Solid knowledge of Node.js for backend development, including experience with Express.js, RESTful API design, and asynchronous programming patterns Azure Cosmos DB : Extensive experience with Azure Cosmos DB for scalable and efficient data management, including partitioning, indexing, querying, and performance tuning Azure Cloud Services : Proficiency in deploying and managing applications on Azure Cloud Services, including Azure App Services, Azure Functions, Azure Storage, and monitoring tools Git : Proficient in version control systems like Git, including branching, merging strategies, pull request workflows, and conflict resolution Azure DevOps : Experience with Azure DevOps for CI/CD pipelines, project management, automated testing, and release management API Integration : Experience in integrating RESTful APIs and third-party services, including OAuth, JWT, and other authentication and authorization mechanisms UI/UX Design : Understanding of UI/UX design principles and ability to collaborate with designers to implement responsive, accessible, and user-friendly interfaces Responsibilities Full Stack Development : Develop and maintain high-quality web and mobile applications using React Native, React, and Node.js, ensuring code quality, performance, and scalability Backend Development : Implement backend services and APIs using Node.js, ensuring scalability, security, and maintainability Database Management : Manage and optimize databases using Azure Cosmos DB, including data modelling, indexing, partitioning, and performance tuning .Version Control : Use Git for version control, including branching, merging, and pull request workflows. Conduct peer code reviews to ensure code quality and share knowledge with team members CI/CD Pipelines : Set up and maintain CI/CD pipelines using Azure DevOps, including automated testing, deployment, monitoring, and rollback strategies Peer Code Reviews : Participate in peer code reviews to ensure adherence to coding standards, identify potential issues, and share best practices Performance Optimization : Optimize application performance and ensure responsiveness across different devices and platforms, including profiling, debugging, and performance tuning Collaboration : Work closely with designers, product owners, and other developers to deliver high-quality applications. Participate in agile development processes, including sprint planning, stand-ups, and retrospectives Testing and Debugging : Conduct thorough testing and debugging to ensure the reliability and stability of applications, including unit testing, integration testing, and end-to-end testing Documentation : Create and maintain comprehensive documentation for code, APIs, and development processes, including technical specifications and user guides Continuous Improvement : Stay updated with the latest industry trends and technologies, and continuously improve development practices. Participate in knowledge-sharing sessions and contribute to the growth of the team Perks & Benefits Central Location : Conveniently located in the heart of the city, with parking facilities and well-served by public transport including buses and Chennai Metro Meals and Refreshments : Lunch, tea/coffee, snacks, and refreshments provided throughout the day Insurance : TATA AIG Family Group Insurance for INR 5.0 Lakhs (Coverage: Self + Spouse + Up to 3 Children) Professional Development : Opportunities for continuous learning and growth Team Outings and Events : Regular team-building activities and events Employee Recognition : Programs to acknowledge and reward outstanding performance How to Apply : Interested candidates can apply through LinkedIn or email us at careers@charles-technologies.com. Join us at Charles Technologies and be a part of a team that is shaping the future of mobile applications! Show more Show less

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Senior .NET Production Support Analyst is responsible for ensuring the stability, availability, and reliability of .NET-based applications in a production environment. This role provides advanced support for incident management, issue resolution, system monitoring, and post-deployment validation. The analyst will work closely with development teams, infrastructure teams, and business stakeholders to proactively manage incidents, improve operational processes, and maintain service levels for critical applications. WHAT YOU’LL DO: Serve as the senior-level point of contact for production support of .NET-based applications. Monitor application health, system performance, and job schedules using monitoring tools and logs. Triage and resolve incidents by identifying root causes and coordinating with development, QA, and infrastructure teams. Manage the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation. Participate in release and deployment activities, including pre- and post-deployment validations and rollback planning. Analyze recurring issues and recommend or implement long-term fixes or process improvements. Collaborate with business users to understand issues and ensure timely resolution and communication. Maintain support documentation, knowledge base articles, and runbooks to enhance operational readiness. Ensure compliance with change control, security, and audit requirements in the production environment. Support on-call rotations and respond to critical incidents during off-hours as needed. WHAT YOU’LL NEED: 5+ years of experience supporting .NET-based applications in a production support or application support role. Proficient in SQL Server knowledge in designing and developing SQL queries. Mongo DB, NService Bus Expert in building Restful API Must have experience working with C#, React JS, Angular, and Java script Should have good demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server Solid understanding of .NET framework architecture and application components (IIS, Windows Services, APIs). Familiarity with tools such as Splunk, AppDynamics, Azure Monitor, or similar for log analysis and system monitoring. Basic knowledge of SQL Server and the ability to run queries for troubleshooting. Strong problem-solving skills with the ability to manage high-pressure, high-impact situations. Excellent verbal and written communication skills with the ability to explain technical issues to non-technical stakeholders. Experience working within ITIL-based environments and using ticketing systems like ServiceNow or Jira. Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience). WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-SC1 #LI-TN1

Role: Cloud Infrastructure & DevOps Engineer Industry Type: Space Technology Location: Bangalore / Ahmedabad Employment Type: Full-time Role Overview As a Cloud Infrastructure & DevOps Engineer, you will lead the development of cloud-agnostic backend and infrastructure systems that are portable across multiple environments (AWS, GCP, Azure, and on-premise). You will design resilient deployment pipelines, optimize compute and storage resources, ensure secure multi-tenant SaaS practices, and implement observability for our mission-critical satellite intelligence platform. This role demands deep DevOps expertise, a strong systems mindset, and the ability to build for portability and resilience. Key Responsibilities Infrastructure Ownership & Cost Optimization Architect a cloud-agnostic infrastructure using open-source, platform-independent tools. Implement autoscaling, load balancing, and spot/preemptible compute optimization across cloud and on-premise setups. Containerize services for consistent deployments across providers and environments. Security & Deployment Policies Implement secure networking, RBAC, and identity controls abstracted from cloud providers. Define and enforce platform-agnostic rollout/rollback strategies for high-availability deployments. Ensure compliance with SaaS security standards across all cloud platforms. Observability & Monitoring Set up unified observability stacks (e.g., Prometheus, Grafana, Loki) to monitor infrastructure health across multi-cloud setups. Define and track SLAs, SLOs, and real-time incident alerting. Build centralized logging and metrics pipelines that function across environments. Database & Data Management Manage cloud-agnostic data backends such as PostgreSQL/PostGIS, MongoDB, and object storage compatible with S3 APIs. Implement multi-region backups, replication, and disaster recovery plans. CI/CD & Infrastructure as Code (IaC) Build reusable, cloud-agnostic CI/CD pipelines using tools like GitHub Actions, GitLab CI/CD, or ArgoCD. Use Terraform and Ansible to provision infrastructure on any cloud provider or bare-metal server. Package all workloads using Docker and deploy using Kubernetes (K8s) clusters across cloud/on-prem environments. Required Skills & Experience Cloud & DevOps Expertise Proven experience with multi-cloud or hybrid cloud deployments (AWS, GCP, Azure, on-prem). Expertise in Kubernetes, Docker, Terraform, Ansible, and container orchestration best practices. Ability to abstract infrastructure away from vendor-specific tools. Security & Compliance Deep understanding of IAM, RBAC, VPNs, secrets management, and secure API design. Experience with security hardening, auditing, and policy enforcement in distributed environments. Monitoring & Observability Familiarity with cloud-neutral observability stacks like Prometheus, Grafana, Loki, and ELK. Ability to define actionable metrics, tracing, and SLOs/SLA dashboards. Database Management Operational experience with PostgreSQL/PostGIS, MongoDB, Redis, and S3-compatible storage. Competence in data migration, query optimization, and failover strategies. CI/CD & Automation Cloud-agnostic CI/CD experience with GitHub Actions, GitLab, or ArgoCD. Automated infrastructure provisioning using Terraform, Packer, and Ansible across platforms. Preferred Qualifications Experience with on-premise Kubernetes clusters (e.g., k3s, RKE2, OpenShift). Familiarity with cloud abstraction platforms Knowledge of event-driven or edge computing architectures. Benefits This role is ideal for Backend/DevOps engineers passionate about building resilient, portable, and cloud-neutral systems that scale across multiple environments — from cloud hyperscalers to air-gapped, secure on-premise deployments. Mentorship from experienced engineers in the field Thriving Growth-Mindset Team Lots of Fun! Show more Show less

Job Title: Full Stack Developer- SDE 2 Responsibilities: Lead design and delivery of complex end-to-end features across frontend, backend, and data layers. Make strategic architectural decisions on frameworks, datastores, and performance patterns. Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns. Build and maintain shared UI component libraries and backend service frameworks for team reuse. Identify and eliminate performance bottlenecks in both browser rendering and server throughput. Instrument services with metrics and logging, driving SLIs, SLAs, and observability. Define and enforce comprehensive testing strategies: unit, integration, and end-to-end. Own CI/CD pipelines, automating builds, deployments, and rollback procedures. Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices. Partner with Product, UX, and Ops to translate business objectives into technical roadmaps. Facilitate sprint planning, estimation, and retrospectives for predictable deliveries. Mentor and guide SDE-1s and interns; participate in hiring. Qualifications & Skills: 3–5 years building production Full stack applications end-to-end with measurable impact. Proven leadership in Agile/Scrum environments with a passion for continuous learning. Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies. Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot). Expert in designing RESTful and GraphQL APIs and scalable database schemas. Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis). Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc. Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright). Frontend profiling (Lighthouse) and backend tracing for performance tuning. Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes. Strong communicator able to convey technical trade-offs to non-technical stakeholders. Experience in reviewing pull requests and providing constructive feedback to the team. Qualities we'd love to find in you: The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software Strong collaboration abilities and a flexible & friendly approach to working with teams Strong determination with a constant eye on solutions Creative ideas with problem solving mind-set Be open to receiving objective criticism and improving upon it Eagerness to learn and zeal to grow Strong communication skills is a huge plus Work Location: Hyderabad Show more Show less

Job Title: Full Stack Developer- SDE 2 Responsibilities: Lead design and delivery of complex end-to-end features across frontend, backend, and data layers. Make strategic architectural decisions on frameworks, datastores, and performance patterns. Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns. Build and maintain shared UI component libraries and backend service frameworks for team reuse. Identify and eliminate performance bottlenecks in both browser rendering and server throughput. Instrument services with metrics and logging, driving SLIs, SLAs, and observability. Define and enforce comprehensive testing strategies: unit, integration, and end-to-end. Own CI/CD pipelines, automating builds, deployments, and rollback procedures. Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices. Partner with Product, UX, and Ops to translate business objectives into technical roadmaps. Facilitate sprint planning, estimation, and retrospectives for predictable deliveries. Mentor and guide SDE-1s and interns; participate in hiring. Qualifications & Skills 3–5 years building production Full stack applications end-to-end with measurable impact. Proven leadership in Agile/Scrum environments with a passion for continuous learning. Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies. Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot). Expert in designing RESTful and GraphQL APIs and scalable database schemas. Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis). Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc. Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright). Frontend profiling (Lighthouse) and backend tracing for performance tuning. Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes. Strong communicator able to convey technical trade-offs to non-technical stakeholders. Experience in reviewing pull requests and providing constructive feedback to the team. Qualities we'd love to find in you: The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software Strong collaboration abilities and a flexible & friendly approach to working with teams Strong determination with a constant eye on solutions Creative ideas with problem solving mind-set Be open to receiving objective criticism and improving upon it Eagerness to learn and zeal to grow Strong communication skills is a huge plus Work Location: Hyderabad Show more Show less

Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What You Get To Do Every Day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory) Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Senior Engineer Kubernetes, Golang, Ruby We are looking for a Senior Engineer to help us uplift, scale and maintain our platform infrastructure built using cutting edge cloud technologies such as Kubernetes, AWS EC2/EKS/CloudFormation, containerd, Hashicorp’s Consul and Vault. Our goal is to automate the deployment and management of our platform infrastructure throughout its lifecycle. You’ll be working on pipeline tooling like Spinnaker to automate the monitoring, rollout/rollback of changes to all of our clusters. Additionally, you’ll be helping us build a myriad of monitoring, management and alerting systems, dashboards, tracking systems and other tooling. What you get to do every day Work with an extremely talented and senior team of experienced engineers from diverse backgrounds and varied experiences. Maintain and enhance our infrastructure deployment pipelines and plugins. Enhance the platform with advanced self healing and configuration management capabilities. Contribute back to open source projects. Contribute to and maintain our engineering documentation and our internal engineering blog. Support engineers running their workloads on our Kubernetes based platform. Work with our compliance and security teams to ensure the systems we build are highly reliable, secure, and SOC-II Compliant. Participate in a tightly knit, cohesive and self-organizing Scrum team. Participate in the team’s on-call rotation, debugging and isolating problems in a production environment while maintaining uptime of our systems. Must Have Master’s Degree + some experience or Bachelor’s Degree + at least 3 years experience (not mandatory)  Moderate level experience in supporting and maintaining Kubernetes clusters. Moderate level experience in one of these programming languages: GoLang, Ruby. Moderate level experience working in a Platform Engineering or DevOps role. Moderate level experience in the following AWS services: EC2, EKS, Cloudformation, Amazon IAM. Eagerness to learn and get involved in various projects. Strong ownership of your work, with demonstrated ability to drive projects from inception through to completion. Care for best practices, high quality code, and proper test coverage. We ship code frequently, but stability and reliability is a must. Nice to Have Experience working with Linux systems. Experience being on-call and providing support for medium to large scale production systems. Experience building and maintaining self managed Kubernetes clusters. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job ID: 1016 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Financial Services Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Soft Bucket Manager is responsible for driving early-stage delinquency management (0–90 DPD) through strategic coordination with call centers, digital platforms, and collection vendors. The role focuses on improving customer contactability, auto-clearance, and cost-efficient resolution while ensuring compliance, enhancing systems, and enabling digital collection initiatives to prevent NPA slippage. Key Responsibilities Early Delinquency Management (0–90 DPD) Monitor and manage bucket-wise collections across 1–30, 31–60, and 61–90 DPD segments. Increase rollbacks, CD (current demand) resolution, and account normalization. Identify high-risk accounts using trend analysis and intervene proactively. 2. Call Center Coordination Drive contactability and promise-to-pay (PTP) conversions through BPO partners. Improve talk time, right-party contact rates, and efficiency per dial. Monitor scripts, performance, and quality of customer interaction; implement corrective action plans. 3. Cost-Effective Collections Optimize calling, digital, and feet-on-street strategy mix to lower cost of collection. Track resolution costs by bucket/channel and implement automation/digital-first strategies. 4. Compliance & Governance Ensure adherence to regulatory and internal compliance norms for soft bucket collection practices. Conduct regular audits, mystery calls, and BPO compliance checks. Escalate and resolve customer complaints with a preventive feedback loop. 5. System & Process Improvement Work with internal IT/product teams to enhance collection system capabilities, queue management, and rule engines. Develop and fine-tune workflows for auto-allocation, auto-escalation, and PTP tracking. 6. Digital & Self-Cure Strategy Promote digital payments, self-cure options, and bot/IVR integrations to reduce manual effort. Roll out WhatsApp, SMS, and email nudges for softer resolution and PTP reinforcement. Leverage UPI, net banking, and mobile payment integrations to improve payment conversion. 7. Reporting, Analytics & Forecasting Analyze bucket movement, resolution trends, call performance, and rollback effectiveness. Use predictive analytics to flag high-risk cases and recommend early interventions. Build and manage dashboards for internal reviews and leadership visibility. Experience Required 5 to 10 years of relevant experince in collection of soft buckets and call centre managemnt. Preferred Qualifications Graduate (MBA preferred) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI Show more Show less

We are seeking a talented and skilled WordPress Developer to join our team. As a WordPress Developer, you will be responsible for designing, implementing, and maintaining websites, plugins, and themes using WordPress. The ideal candidate should have a strong understanding of front-end technologies, back-end development, and have a passion for creating functional and visually appealing websites. Responsibilities Website Development: Develop and maintain responsive WordPress websites that meet project specifications, ensuring they are optimized for speed, performance, and cross-browser compatibility. Theme Development: Create custom WordPress themes from scratch or modify existing themes to achieve the desired design and functionality. Plugin Development: Build custom WordPress plugins to add specific features and functionalities to websites, enhancing user experience and overall site performance. Troubleshooting and Bug Fixing: Identify and resolve technical issues, bugs, and errors in existing WordPress websites to ensure seamless operation. Website Optimization: Implement best practices for SEO, website speed, and performance to enhance search engine rankings and user experience. Collaborate with Designers: Work closely with the design team to turn their visual concepts into functional and interactive websites. Website Security: Implement security measures and best practices to safeguard websites from potential security threats and vulnerabilities. Version Control: Use version control systems like Git to manage codebase changes, ensuring efficient collaboration and easy rollback when needed. Stay Updated: Keep up-to-date with the latest WordPress trends, technologies, and best practices to ensure the team is using the most effective solutions. Requirements Proven Experience: Previous experience as a WordPress Developer with a strong portfolio showcasing various WordPress projects.1.5-2years of experience. Proficiency in Front-End Technologies: Strong skills in HTML, CSS, JavaScript, and jQuery, ensuring the ability to transform design concepts into functional websites. WordPress Expertise: In-depth knowledge of WordPress CMS, themes, and plugins, with the ability to customize and extend functionalities using PHP. Problem-Solving Skills: Demonstrated ability to troubleshoot and debug complex WordPress issues effectively. Responsive Design: Experience in creating responsive web designs that work seamlessly across various devices and screen sizes. Cross-Browser Compatibility: Familiarity with testing and ensuring website compatibility across multiple browsers. SEO Knowledge: Understanding of basic SEO principles to implement on-page optimizations. Team Player: Strong collaboration and communication skills to work effectively within a team environment. Attention to Detail: A keen eye for detail to deliver high-quality and error-free work. Continuous Learning: Eagerness to learn and adapt to new technologies and industry trends. Education A bachelor's degree in Computer Science, Web Development, or a related field is preferred but not mandatory. Equivalent work experience and a strong portfolio will also be considered. Minimum experience 1.5year Show more Show less

🔹 About the Company: Wartin Labs Technologies is a dynamic and innovative tech company committed to pushing boundaries and creating impact solutions. As a newly growing business we work in a challenging environment where our aim is to utilize our potential to its maximum. At Wartin Labs, we are committed to delivering innovative digital solutions that create value for our clients. As a full stack Developer, you will have the opportunity to work on challenging projects, collaborate with talented professionals, and contribute to the growth of our company. We offer a competitive compensation package, opportunities for professional development, and a dynamic work environment that fosters creativity and innovation. If you are passionate about creating exceptional user experiences and are ready to take your career to the next level, we encourage you to apply for this position. Join our team and help us shape the future of digital experiences at Wartin Labs Technologies. 🔹 About the role: This is a full-time role for a Gen AI Developer at Wartin Labs. Wartin Labs is seeking a talented Developer with 1-3 years of hands-on experience. You’ll play a pivotal role in shaping our AI journey from the ground up. You’ll independently own the design, development, and deployment of AI solutions, collaborating closely with our supportive team and leveraging our MERN stack (React, React Native, Node.js, MongoDB). You will be an integral part of our dynamic development team, responsible for designing, developing, and maintaining scalable software solutions that enhance our product offerings. What we Offer? 🌟 Competitive salary and benefits package. 🌟Opportunities for professional growth and development. 🌟 A collaborative and innovative work environment. 🌟 Flexible working hours. 🌟 A chance to work on exciting projects with international clients. 🌟 5-days work week. Job-role: AI Model Design & Development Build and implement machine learning models and algorithms to solve real business problems and enhance our product’s intelligence. Design and develop multi-agent systems using frameworks like LangChain, AutoGen, or CrewAI to enable autonomous agents to collaborate and solve complex tasks. Develop Retrieval-Augmented Generation (RAG) systems by integrating vector databases (e.g., Pinecone, FAISS) and large language models (LLMs) to enhance information retrieval and generation capabilities. Voice Assistant Development Develop and deploy AI-powered voice assistants using platforms such as VAPI and Retell AI. Integrate Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS) technologies to create seamless voice interactions. Design and implement conversational flows, ensuring natural and context-aware dialogues. Data Analysis & Preparation Analyze large datasets, preprocess data, and extract meaningful insights to inform AI development. Implement data pipelines for efficient data handling and processing. Integration with MERN Stack Seamlessly integrate AI solutions into our existing MERN-based applications for web and mobile. Ensure smooth communication between AI components and the MERN stack. Prototype & Test Rapidly prototype AI features, test their effectiveness, and iterate based on feedback and results. Conduct performance evaluations and optimize AI models for efficiency and scalability. Deploy & Maintain Models Deploy AI models to production, monitor their performance, and continuously optimize for scalability and efficiency. Implement version control and rollback mechanisms for AI models. Stay Updated Keep up with the latest advancements in AI/ML and suggest improvements to keep our solutions cutting-edge. Participate in AI communities and contribute to open-source projects. Collaborate & Communicate Work closely with founders, developers, and stakeholders to align AI initiatives with business goals and ensure smooth implementation. Document AI development processes and provide training to team members. Essential Skills & Qualifications Programming Languages: Proficiency in Python and JavaScript (Node.js). AI/ML Frameworks: Experience with LangChain, AutoGen, CrewAI, and other multi-agent system frameworks. RAG Systems: Knowledge of vector databases (e.g., Pinecone, FAISS) and LLMs for building RAG applications. Voice Technologies: Experience with VAPI, Retell AI, ASR, NLU, and TTS technologies. Data Handling: Proficiency in data preprocessing, feature engineering, and data pipeline development. MERN Stack: Experience integrating AI solutions with MERN-based applications. Version Control: Familiarity with Git for version control and collaboration. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Collaboration: Ability to work effectively in a team-oriented environment What Makes This role attractive: Ownership of AI Projects: You’ll be the architect and driver of all AI initiatives, with the freedom to innovate and make a real impact. Supportive, Growth-Oriented Culture: Join a startup that values open communication, learning, and empowerment-your ideas and growth matter here. Full-Stack Collaboration: Work towards integrating AI into modern, scalable applications. If you’re passionate about building robust, scalable AI solutions and want to be the cornerstone of AI innovation in a dynamic startup, we’d love to hear from you! 🔹Email- hr@wartinlabs.com 🔹Company Website- WartinLabs Technologies Instagram- Wartinlabslife To know more About Us- Clutch.co profile 🔹ADDRESS - 124, 1st Floor, Noida-62, Ithum Tower Block – B, Landmark- Noida Electronic City Metro Station 201309. Show more Show less

Position: Full stack engineer Company: eCommerce Tech Giant with DSP Department Requirements: Spring boot, Kafka, React, domain knowledge on Demand-side Platforms Position Details Project Execution - Gather and analyze requirements to ensure a clear understanding of project needs - Translate business requirements into detailed technical specifications - Design and implement scalable and efficient features - Perform unit testing, verification, and validation to ensure robust functionality - Conduct thorough code reviews to maintain high code quality and adherence to standards - Manage deployment and rollback operations across DEV, STG, and PROD environments - Monitor systems post-release, perform regular maintenance, and address any issues proactively Show more Show less

Job Summary Job Title: Network SME ¿ Cisco Nexus Dashboard Deployment Job Location: [Pune or Noida] Job Type: [Full time] Experience Level: [Senior Level] Job Description: We are seeking a highly skilled Network Subject Matter Expert (SME) with deep expertise in designing, planning, implementing, and migrating network infrastructure using Cisco Nexus Dashboard. The SME will be responsible for overseeing the deployment of Cisco Nexus Dashboard in a data center environment, ensuring seamless integration with existing network components. The ideal candidate will have extensive experience with Cisco Data Center technologies and a strong understanding of automation, telemetry, and network assurance solutions. Key Responsibilities: 1. Design & Planning Develop a high level and low level design (HLD & LLD) for Cisco Nexus Dashboard deployment. Assess existing Cisco ACI or NX OS environments to determine integration requirements. Define best practices for network visibility, automation, and assurance using Cisco Nexus Dashboard. Work closely with network architects and engineers to design a scalable and resilient solution. 2. Implementation & Deployment Lead the installation, configuration, and integration of Cisco Nexus Dashboard. Configure Cisco Nexus Insights, NAE (Network Assurance Engine), and NIR (Nexus Insights Replay) for proactive monitoring and issue resolution. Ensure security and compliance adherence throughout the deployment process. 3. Migration, Transition & Support Develop a migration strategy to transition from existing monitoring and assurance tools to Cisco Nexus Dashboard. Minimize downtime and disruptions by conducting risk assessments and rollback planning. Ensure a smooth cutover by validating configurations and conducting post migration testing. 4. Support,Troubleshooting & Optimization Provide advanced troubleshooting for Nexus Dashboard and its integrated components. Optimize network operations through AI driven insights and automation. Assist in capacity planning, performance tuning, and proactive issue detection. 5. Documentation & Training Develop technical documentation, including deployment guides and operational procedures. Train network engineers and operations teams on Cisco Nexus Dashboard functionalities. Ensure proper knowledge transfer and support for ongoing maintenance and future expansions. Required Skills & Qualifications: 8+ years of experience in network infrastructure with expertise in Cisco Data Center technologies. Strong experience with Cisco Nexus switches (NX OS & ACI) and Nexus Dashboard. Deep understanding of network automation, telemetry, and assurance solutions. Experience in deploying Cisco Nexus Insights, NAE, and NIR. Knowledge of ACI Fabric, VXLAN, BGP EVPN, and data center routing protocols. Strong troubleshooting skills with expertise in packet capture, flow analysis, and telemetry data interpretation. Excellent communication, documentation, and leadership skills. Certifications (Preferred): CCIE Data Center / CCNP Data Center Show more Show less

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Testing Managed Services team bring a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain. Job Description To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. Responsibilities As a Test Environment Manager in the Managed Services Platform, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy through execution and beyond. PwC Professional skills and responsibilities for this level include but are not limited to: Design, implement, and maintain test environments to support software testing needs. Ensure test environments mirror production systems as closely as possible. Oversee environment provisioning, configuration, and decommissioning processes. Maintain and track test environment inventory, dependencies, and configurations. Ensure the availability and stability of environments to avoid downtime for testing teams. Work closely with QA, development, DevOps, and infrastructure teams to manage environment requirements. Facilitate effective communication and scheduling for test environment usage. Act as the single point of contact for test environment issues and escalations. Monitor environment health, performance, and utilization using appropriate tools. Identify and resolve environment-related defects, conflicts, and bottlenecks. Troubleshoot and resolve environment-related defects, deployment issues, and conflicts. Implement automated monitoring and alerting for test environment health checks. Provide root cause analysis (RCA) for environment failures and incidents Utilize and manage tools for test environment provisioning, automation, and monitoring (e.g., Terraform, Ansible, Jenkins, Docker, Kubernetes). Implement cloud-based and on-premise test environments using platforms like AWS, Azure, or GCP. Integrate with CI/CD pipelines to enable smooth deployments and test execution. Leverage monitoring and observability tools to track performance, logs, and availability. Serve as the single point of contact for test environment issues, scheduling, and maintenance. Coordinate with IT support teams for troubleshooting infrastructure or deployment issues. Implement test environment automation to enhance efficiency and reduce manual efforts. Define and enforce best practices for test environment management. Maintain and improve CI/CD pipelines for environment provisioning and deployments. Ensure proper version control and rollback strategies for test environments. Ensure test environments comply with security policies, regulations, and data protection standards. Manage access control and permissions for test environments. Support audits and compliance reviews related to test environment management. Minimum Degree Required : Bachelor Degree Degree Preferred : Bachelors in Computer Engineering Minimum Years of Experience : 10 year(s) of progressive roles managing IT quality assurance and control within software/systems development processes Certifications Required : NA Certifications Preferred : PMP, Agile Certification (Nice to have) Required Knowledge/Skills NA Preferred Knowledge/Skills Demonstrates extensive knowledge and/or a proven record of success in the following areas: 9+ years of experience in test environment management, automation, and infrastructure support. Strong expertise in test environment automation using tools like Terraform, Ansible, Kubernetes, or Docker. Hands-on experience with CI/CD pipelines (Jenkins, GitLab CI/CD, Azure DevOps, or CircleCI). Experience with patch testing, upgrade validation, and rollback strategies. Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid infrastructure. Proficiency in scripting languages (Python, Shell, PowerShell, or Bash) for automation. Familiarity with performance testing, test data management, and release management. Strong troubleshooting and debugging skills for test environment issues. Excellent communication, stakeholder management, and problem-solving abilities. Show more Show less

This isn't your typical DevOps role. This is your chance to engineer the backbone of a next-gen AI-powered SaaS platform —where modular agents drive dynamic UI experiences, all running on a serverless AWS infrastructure with a Salesforce and SaaS-native backend. We're not building features—we're building an intelligent agentic ecosystem . If you've led complex multi-cloud builds, automated CI/CD pipelines with Terraform, and debugged AI systems in production, this is your arena. About Us We're a forward-thinking organization on a mission to reshape how businesses leverage cloud technologies and AI. Our approach is centered around delivering high-impact solutions that unify platforms across AWS, enterprise SaaS, and Salesforce. We don't just deliver software; we craft robust product ecosystems that redefine user interactions, streamline processes, and accelerate growth for our clients. The Role We are seeking a hands-on Agentic AI Ops Engineer who thrives at the intersection of cloud infrastructure , AI agent systems , and DevOps automation . In this role, you will build and maintain the CI/CD infrastructure for Agentic AI solutions using Terraform on AWS , while also developing, deploying, and debugging intelligent agents and their associated tools . This position is critical to ensuring scalable, traceable, and cost-effective delivery of agentic systems in production environments. The Responsibilities CI/CD Infrastructure for Agentic AI Design, implement, and maintain CI/CD pipelines for Agentic AI applications using Terraform , AWS CodePipeline , CodeBuild , and related tools. Automate deployment of multi-agent systems and associated tooling, ensuring version control, rollback strategies, and consistent environment parity across dev/test/prod Agent Development & Debugging Collaborate with ML/NLP engineers to develop and deploy modular, tool-integrated AI agents in production. Lead the effort to create debuggable agent architectures , with structured logging, standardized agent behaviors, and feedback integration loops. Build agent lifecycle management tools that support quick iteration, rollback, and debugging of faulty behaviors Monitoring, Tracing & Reliability Implement end-to-end observability for agents and tools, including runtime performance metrics , tool invocation traces , and latency/accuracy tracking . Design dashboards and alerting mechanisms to capture agent failures, degraded performance, and tool bottlenecks in real-time. Build lightweight tracing systems that help visualize agent workflows and simplify root cause analysis Cost Optimization & Usage Analysis Monitor and manage cost metrics associated with agentic operations including API call usage , toolchain overhead , and model inference costs . Set up proactive alerts for usage anomalies , implement cost dashboards , and propose strategies for reducing operational expenses without compromising performance Collaboration & Continuous Improvement Work closely with product, backend, and AI teams to evolve the agentic infrastructure design and tool orchestration workflows . Drive the adoption of best practices for Agentic AI DevOps , including retraining automation, secure deployments, and compliance in cloud-hosted environments. Participate in design reviews, postmortems, and architectural roadmap planning to continuously improve reliability and scalability Requirements 2+ years of experience in DevOps, MLOps, or Cloud Infrastructure with exposure to AI/ML systems . Deep expertise in AWS serverless architecture , including hands-on experience with: AWS Lambda - function design, performance tuning, cold-start optimization. Amazon API Gateway - managing REST/HTTP APIs and integrating with Lambda securely. Step Functions - orchestrating agentic workflows and managing execution states. S3, DynamoDB, EventBridge, SQS - event-driven and storage patterns for scalable AI systems. Strong proficiency in Terraform to build and manage serverless AWS environments using reusable, modular templates Experience deploying and managing CI/CD pipelines for serverless and agent-based applications using AWS CodePipeline, CodeBuild, CodeDeploy , or GitHub Actions Hands-on experience with agent and tool development in Python , including debugging and performance tuning in production. Solid understanding of IAM roles and policies , VPC configuration, and least-privilege access control for securing AI systems. Deep understanding of monitoring, alerting, and distributed tracing systems (e.g., CloudWatch, Grafana, OpenTelemetry). Ability to manage environment parity across dev, staging, and production using automated infrastructure pipelines. Excellent debugging, documentation, and cross-team communication skills Benefits Health Insurance, PTO, and Leave time Ongoing paid professional training and certifications Fully Remote work Opportunity Strong Onboarding & Training program Work Timings - 1pm -10 pm IST Next Steps We're looking for someone who already embodies the spirit of a boundary-breaking AI Technologist—someone who's ready to own ambitious projects and push the boundaries of what LLMs can do. Apply Now : Send us your resume and answer a few key questions about your experience and vision Show Us Your Ingenuity : Be prepared to talk shop on your boldest AI solutions and how you overcame the toughest technical hurdles Collaborate & Ideate : If selected, you'll workshop a real-world scenario with our team—so we can see firsthand how your mind works This is your chance to leave a mark on the future of AI—one LLM agent at a time. We're excited to hear from you! Our Belief We believe extraordinary things happen when technology and human creativity unite. By empowering teams with generative AI, we free them to focus on meaningful relationships, innovative solutions, and real impact. It's more than just code—it's about sparking a revolution in how people interact with information, solve problems, and propel businesses forward. If this resonates with you—if you're driven, daring, and ready to build the next wave of AI innovation—then let's do this. Apply now and help us shape the future. About Expedite Commerce At Expedite Commerce, we believe that people achieve their best when technology enables them to build relationships and explore new ideas. So we build systems that free you up to focus on your customers and drive innovations. We have a great commerce platform that changes the way you do business! See more about us at expeditecommerce.com. You can also read about us on https://www.g2.com/products/expedite-commerce/reviews, and on Salesforce Appexchange/ExpediteCommerce. EEO Statement All qualified applicants to Expedite Commerce are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic. Show more Show less