RM-Sky Channel Professional

Kotak Mahindra Bank

0 - 4 years

4 - 7 Lacs

thane

Posted:20 hours ago| Platform:

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Skills Required

retail customer satisfaction time management customer support data privacy customer service customer experience management financial services crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

A high school diploma or equivalent is required, with a preference for a bachelors degree in a relevant field.
Previous experience in a customer support or relationship management role, preferably in the banking or ficial services industry.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions.
A customer-centric approach and a passion for delivering exceptional service and building long-lasting relationships.
Proficiency in using Microsoft Office suite and other relevant software tools for customer relationship management.
Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities effectively.
Willingness to continuously learn and adapt to new technologies and industry best practices.
Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
A positive attitude, a strong work ethic, and a commitment to maintaining the highest standards of customer satisfaction.
Provide exceptional customer support and resolve customer queries promptly and efficiently.
Build and maintain strong relationships with retail liability customers, understanding their needs and offering personalized solutions.
Handle inbound calls, emails, and other forms of customer communication, ensuring a high level of professionalism and courtesy.
Offer product and service information, ensuring customers are well-informed and satisfied with our offerings.
Collaborate with other teams and departments to ensure a seamless customer experience, including cross-selling and upselling opportunities.
Stay updated on product knowledge and industry trends to provide accurate and relevant information to customers.
Document and record customer interactions, maintaining accurate records and ensuring data privacy and security.
Identify and escalate complex or sensitive customer issues to the appropriate team or manager for further assistance.
Participate in team meetings and training sessions to continuously improve customer service standards and personal skills.
Ensure compliance with regulatory and internal policies, maintaining a high level of integrity and ethical conduct.

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