106113 Risk Jobs - Page 41

Group President Financial Services & AI Partnerships & Network‑Weighted Mandate The Mission We’re building a trusted, scalable financial network that delivers next‑generation digital money to billions of people and businesses. As Group President , you will operate with a regulation‑first mindset and a partnerships‑led scale strategy. Your mandate spans licensing, policy, bank and ecosystem partnerships, product commercialization, brand, and multi‑region growth — with accountability for trust, controls, and long‑term value creation. This role blends the scope you’d see at a network‑scale operator with the speed of a category creator: you’ll lead regulatory engagement, anchor tier‑1 partnerships (banks, processors, card networks, cloud hyperscalers, telcos, OEMs, super‑apps), build the network effects that drive adoption, and represent the company with institutions and media. You report to the Group CEO. What You’ll Own Partnerships & Ecosystem (Primary Mandate) — Build and lead a world‑class partner network locally and globally: sponsoring banks, payment processors/PSPs, card networks, issuer/acquirer partners, cloud providers, identity/fraud vendors, telcos/OEMs/super‑apps, fintechs, and enterprise platforms. Create tiered programs, joint roadmaps, commercial models, and co‑marketing to unlock distribution and network effects. Network Development & Strategic BD — Convert personal relationships into durable, multi‑year agreements. Stand up a partner success and solutions architecture function to accelerate integrations and launches. Global Licensing & Regulatory Leadership — Orchestrate strategy and execution for authorizations (e.g., US state money transmission or equivalent regimes, EU/UK payment services or e‑money permissions). Lead engagement with regulators and policy stakeholders; ensure audit‑ready controls across AML/KYC, sanctions, fraud, cybersecurity, operational resilience, data privacy, and financial reporting. Trust, Risk, Treasury & Resilience — Oversee treasury and liquidity operations, safeguarding of customer funds per jurisdiction, incident response, and business continuity. Champion transparency and independent testing. Product & Technology Platform — Partner with Product/Engineering to build an AI‑native , multi‑region platform. Translate regulatory and market requirements into capabilities (identity, compliance tooling, treasury/settlement, developer APIs, real‑time risk/fraud , LLM‑assisted operations and support , analytics/observability). Ensure privacy/security by design and responsible‑AI governance for models and data. Brand, Narrative & External Leadership — Serve as a senior spokesperson with regulators, investors, customers, partners, and media; help shape industry standards and alliances. P&L & Operating System — Own the subsidiary plan, KPI tree, and governance; institute QBRs, SOX‑like financial controls, and data‑driven decisioning. Mandate Weighting Partnerships & Network: 40% · Licensing & Regulatory Execution: 25% · Product/Tech & Narrative: 20% · Operational Scale & Controls: 15% What You’ve Done Sitting CEOs/Presidents welcome — calibrated for network‑scale operators with board‑level gravitas. Mandatory pedigree: Senior leadership in top global organizations (e.g., Fortune 200 financial institutions, global payment networks, tier‑1 PSPs/processors, hyperscale cloud/AI platforms, or equivalent) at C‑suite or SVP+ level with international remit. 18+ years in financial services/fintech/digital assets with 10+ years in executive roles (President/CEO/COO/GM/Founder) owning P&L and multi‑function execution. Partnership rainmaker : existing C‑suite relationships across banks, PSPs, card networks, cloud hyperscalers, telcos/OEMs, and major fintechs — with a track record of nine‑figure, multi‑year deals. Built or scaled regulated businesses across multiple jurisdictions; credible with regulators and banking partners; understands accountable executive obligations. Cutting‑edge tech & AI : led programs applying AI/ML to risk, fraud, underwriting, or operations in regulated contexts; measurable outcomes and governance artifacts. Hired and led global teams (100+) across Risk/Compliance, Ops, BD/Partnerships, and Product/Engineering counterparts. Systems thinker with 0→1 and 1→100 experience; bias to measurable outcomes and high‑trust execution. Board‑level communicator; trusted by investors, institutions, and media. Bonus Prior accountable executive under licensing regimes (e.g., Money Transmission, EMI/PSP, MPI, VARA/ADGM/DFSA, FCA equivalent). Contributions to standards bodies, policy working groups, or open‑source relevant to payments, identity, or responsible AI. How We Work Regulation‑first by design — Compliance, risk, and security are product features. Partnerships‑led distribution — We compound through networks and shared economics. AI‑native & privacy‑first — We apply AI where it meaningfully improves trust, speed, cost, or UX — with governance, measurement, and human oversight. Trust & uptime — We build for institutional reliability. Operator’s cadence — Weekly dashboards, quarterly reviews, continuous improvement. Long‑term compounding — We choose systems over heroics. Compensation & Location Competitive with top‑tier fintech and technology companies: meaningful equity, performance bonus, and benefits aligned to a global executive.

Company Description GHC Growth Lab is dedicated to making a significant impact in the Startup Ecosystem by transforming startup ideas into valid business models. What sets us apart is our unique approach to startup consultancy, offering tailor-made and customized advisory and mentoring services. These services are delivered by experienced and talented professionals with a focus on quality, promptness, and professionalism. Role Description This is a full-time, on-site role for an Audit Manager CA Semi Qualified, based in Chalakkudy. The Audit Manager will be responsible for managing financial audits, preparing financial statements, and overseeing accounting processes. The individual will lead audit teams, ensure compliance with regulations, and perform analytical reviews to assess financial health and risk. Day-to-day tasks include coordinating with clients, managing audit schedules, and ensuring the accuracy and completeness of financial information. Qualifications Financial Statements, Accounting, and Finance knowledge Strong Analytical Skills for assessing financial health and risks Experience in conducting Financial Audits Excellent attention to detail and organizational skills Ability to work independently and as part of a team Strong communication and interpersonal skills Bachelor's degree in Accounting, Finance, or a related field (CA Semi Qualified preferred)

Requisition Id : 1638525 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Senior Associate-TMT-SaT-SaT - TCF - Financial Diligence - Mumbai TMT : Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them guard their data, brand and reputation. We also enable the pursuit of M&A strategies that methodically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future – building a better working world for all. SaT - TCF - Financial Diligence : Strategy and Transactions enables clients to reimagine ecosystems, reshape portfolios and reinvent for a better future. Using our Capital Agenda framework, we work with clients to find answers to today’s toughest strategic, financial, operational and commercial questions. We help corporates, private equity, governments, sovereign wealth funds, private and family businesses, and educational institutions with their key financial issues. From portfolio review and capital allocation processes to financial planning analytics and decision support, we have the people, analytics and tools to better allocate capital. Our team helps clients manage their risk/return trade-offs to support them with better decision-making around financing and capital efficiency. Whether clients are preserving, optimizing, raising or investing, our Connected Capital Solutions (CCS) are our five go-to-market offerings that help drive competitive advantage and increased returns through improved decision-making. The CCS include Strategy, Corporate Finance, Buy and Integrate, Sell and Separate and Reshaping Results, and are underpinned by our Connected Capital Technologies. Our key focus areas are - Investment Banking Advisory, Valuations, Modeling and Economics, Transaction Diligence, Restructuring and Turnaround Services, Project Finance and infrastructure, EY Parthenon - Strategy and EY Parthenon - Execution. Your key responsibilities Technical Excellence Understanding of the business, competitive positioning, strengths, weaknesses, opportunities, challenges etc. of the target company Analysed historic and current financial information Analysed projections and assumptions used for the same Identified of deal issues, assessing their impact on the transaction (valuation etc.) and advising on ways to address the issues Conducted analysis of transaction risks and ways to mitigate them Understanding transaction structure and basis the same advising on structuring issues High team orientation Good communication both written and oral (including report writing) Strong analytical skills are a must Good at building relationships with clients Due diligence experience as part of M&A team in industry or Big 3 CA firms Skills and attributes To qualify for the role you must have Qualification Chartered Accountant Experience 1-3 years What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

Requisition Id : 1638526 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Project Manager-FS-Business Consulting Risk-CNS - Risk - Process & Controls - Pune FS : Amid comprehensive regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of non traditional competitors — all while meeting greater demands for trust and transparency. To address this delicate balance of issues, our proficient team of business strategists, technologists and industry leaders bring fresh thinking and sector knowledge across banking and capital markets, insurance, and wealth and asset management. The results are seamless collaboration, innovative problem solving, breakthrough performance gains and sustainable value creation. We recruit, train and foster a diverse set of people who give their minds to building the future of financial services. Together, we explore new perspectives with innovative and innovative thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow. CNS - Risk - Process & Controls : EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. We help our clients in identifying and managing the interplay between upside and downside risk in order to make the long-term decisions to prevent risk and impact on their organization's ability to meet its future business strategy and objectives. The 3 key fields of play are : Enterprise Risk - helps clients identify and address key risk areas, while building the agility to respond quickly. The areas of focus include Enterprise risk and resilience, Internal audit, Compliance and Internal controls Technology Risk - helps clients to achieve sustainable growth by supporting their efforts to protect their business performance and by providing trusted communications on internal control and regulatory compliance to investors, management, regulators, customers and other stakeholders. EY teams accomplish this by assessing the technology risks that are introduced to businesses. Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management. Your key responsibilities Technical Excellence Responsible for effectively engaging with clients and executing engagements (as detailed out below) under the supervision of Seniors Managers Client Engagements primarily in the areas of Internal audit, Independent Assessments, Preparation of Standard Operating Procedures, Program Management, Internal controls, Capacity Building, Business Process Management and other related solutions. Drive innovation in service delivery; ensure delivery is in line with firm’s Quality and Risk management requirements/expectations Continuously strive towards achieving goals agreed upon with Manager Contribute to advisory engagements in the capacity of a team member - deliver quality output within assigned timelines Ensure discipline to work and productivity of self and reporting subordinates ; promotes positive working environment within a team Attend L&D programs and exhibit knowledge of advisory methodology and consulting attributes. Keep abreast with developments in business related areas and assist team leaders/managers in preparing client decks/documents. Skills and attributes To qualify for the role you must have Qualification University undergraduate degree, post-graduation preferred. Experience Minimum 7 years of relevant work experience What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Not remote Full Time 1 September 2025 Senior Manager - Total Rewards Project Lead Position Overview The Senior Manager - Total Rewards Project Lead is responsible for leading and delivering complex total rewards projects that support the organization's compensation philosophy and business objectives. This position requires strong project management capabilities, strategic thinking, and the ability to work across multiple regions and business units to implement comprehensive total rewards initiatives. The role offers significant exposure to global best practices and opportunity to influence enterprise-wide compensation strategies through effective project leadership and stakeholder management. Key Responsibilities: Total Rewards Project Management Lead end-to-end delivery of total rewards initiatives including, for example, global grading governance, market data frameworks, salary structure design, and global mobility vendor alignment Manage complex multi-regional projects with cross-functional stakeholders, ensuring alignment with TR strategy and compliance requirements Develop comprehensive project plans, timelines, risk assessments, and communication strategies for regional implementation of global total rewards projects Partner with Regional TR Leaders, Senior HR leaders, business stakeholders, and external vendors to ensure successful project execution Coordinate project resources, manage budgets, and ensure deliverables meet quality standards and deadlines Facilitate project governance meetings, status reporting, and stakeholder alignment sessions. Implementation and Stakeholder Management Together with Regional TR Leaders, create change management plan to ensure successful adoption of new compensation processes and systems Create project communication plans and training strategies to support organizational transitions Monitor project progress and implement corrective actions when needed to ensure successful delivery Present project updates, findings, and recommendations to Regional TR and HR teams and senior leadership Collaborate with functional teams including HR Digital, People Services, and Finance to ensure integrated total rewards solutions, Compensation Analysis and Design Support Collaborate with Regional TR leaders to develop and implement salary structures that reflect market competitiveness while maintaining internal equity Manage relationships with market data vendors and ensure data quality standards are met Support compensation modeling and scenario planning initiatives to inform business decisions Data Management and Process Optimization Partner with HR Digital team to ensure compensation data integrity and optimize processes for maintaining critical compensation data Develop reporting frameworks and analytics capabilities to support strategic decision-making Create dashboards and presentations for Regional HR and TR teams to communicate total rewards metrics and trends Establish data governance processes and quality assurance procedures Required Qualifications Education and Experience Bachelor's degree in Human Resources, Business Administration, Finance, Economics, or related field 5-8 years of progressive experience combining consulting and in-house total rewards roles Proven track record of successfully implementing total rewards projects from design through execution Experience leading multi-regional total rewards initiatives in multinational organizations Experience with various project management methodologies Technical Skills Strong project management capabilities with experience using project management tools (LIXIL uses Jira) Proficiency in Market compensation analysis software (LIXIL uses Mercer Win) Excellent Excel skills including formulas, pivot tables, and data modeling Experience with Google Workspace and collaboration tools Working knowledge of HRIS systems (LIXIL uses SAP SuccessFactors) and compensation modules Familiarity with market data vendors and their implementation processes Experience with data visualization tools Core Competencies Exceptional project management skills with ability to manage multiple complex initiatives simultaneously Strong implementation experience with proven ability to translate strategy into executable plans Outstanding communication and presentation skills for diverse audiences Cultural sensitivity and ability to work effectively across diverse markets Understanding of compensation principles, market practices, and multi-country regulatory requirements Experience with change management and stakeholder engagement across different organizational levels Ability to influence without direct authority and build consensus across diverse stakeholder groups Key Performance Indicators Successful delivery of global total rewards projects within scope, timeline, and budget Project stakeholder satisfaction scores and feedback Quality and timeliness of project deliverables and implementation milestones Effectiveness of change management and adoption rates for new initiatives Data quality and process improvement metrics Reporting Structure Reports to: Global TR PMO Collaborates with: Regional TR Leaders, Regional HR leaders, HR Digital team, Finance, Legal, and business unit leaders May supervise: Junior analysts, coordinators, project resources, and external consultants Travel Requirements Regular travel may be required for global project implementation, training, stakeholder meetings, and change management activities across multiple regions

Requisition Id : 1638531 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Assistant Manager-Operations-HR-CBS - TAL - Talent Attraction &Acquisition - Mumbai CBS - TAL - Talent Attraction &Acquisition : As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management. Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities. Your key responsibilities Technical Excellence End to end recruitment Stakeholder Management Skills and attributes To qualify for the role you must have Qualification Post graduation in human resource management Experience 4-7 years of relevant experience of end to end recruitment What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. What we offer With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities. EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: 1. B.Sc. in Nutrition & Dietetics, Food Science & Nutrition 2. Post-Graduate Diploma in Nutrition & Dietetics 3. M.Sc. in Foods & Nutrition / Clinical Nutrition / Dietetics Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Ability to commute/relocate: Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39444 Job Description Business Title Senior Manager - OTC Global Job Title Mgr II Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge’s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge’s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor’s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 8 - 12 years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills. Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world. Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39429 Job Description Business Title Manager- OTC Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge’s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge’s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor’s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills. Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world. Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

Job Req ID: 47699 Location: Jodhpur, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Zonal Technical Manager Job Level/ Designation M2 Function / Department Technology Location Rajasthan Hiring Manager Job Purpose Ensure implementation of operational policies and procedures at Zonal Level. Key Result Areas/Accountabilities Complete Responsibility of monitoring and driving Operations SLA at Zonal Level Ensure implementation of operational policies and procedures at Zonal Level. Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures. Design and implement strategy for expanding operational support services. Provide support to community Projects in respective zone Provide support to corporate customers in respective zone Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions. Analyze training needs of operations staff and co-ordinate with Functional Training Team. Ensure timely execution of special projects/ up-gradation assignments. Establish measure of performance and monitor performance of Operations staff Core Competencies, Knowledge, Experience In-depth technical knowledge Excellent domain knowledge and Very good analytical Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented Must have technical / professional qualifications B-Tech Electronics and Telecommunications with 6+ years of experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job requisition ID :: 88003 Date: Aug 24, 2025 Location: Delhi Designation: Deputy Manager Entity: Deloitte Touche Tohmatsu India LLP Your Potential Unleashed India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Your Work Profile As an Deputy Manager in our cyber team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. Preferred Knowledge The role requires strong skills in incident response and digital forensics to effectively minimize the impact of cyber risks. The individual will be responsible for overseeing security monitoring, managing security tools and operations, and ensuring security incidents are handled efficiently and reported to relevant stakeholders. This role primarily involves acting as a first responder and conducting in-depth incident response activities on behalf of a diverse range of clients across various sectors. Candidates must be capable of operating in complex security environments and working collaboratively with the SOC team to design, communicate, and execute incident response, containment, and remediation plans. They will support incident response analysts and incident management teams, while also evaluating tools, processes, and procedures for handling cyber intrusions—continuously identifying new and improved methods for detecting and responding to adversarial threats. Key Responsibilities: 5-9yrs of IT Experience. Detect, triage, investigate, and respond to security incidents across client environments in accordance with defined SLAs. Analyze alerts and events from a wide range of data sources: Firewalls, IDS/IPS, Proxy, AD, EDR, DLP, etc. Execute end-to-end incident response including detection, containment, eradication, recovery, and lessons learned. Conduct root cause analysis and forensic investigations on affected systems. Leverage tools such as EDR, SIEM, and SOAR to automate and accelerate response efforts. Develop, improve, and document incident response processes and playbooks. Deliver comprehensive incident reports to internal and external stakeholders, including executive briefings. Monitor log sources/data sources health and coordinate with engineering to maintain optimal visibility. Facilitate tabletop exercises, real-time simulations, and post-incident reviews. Support threat hunting initiatives by analyzing network traffic, endpoint behavior, and threat intelligence. Assist in malware analysis and reverse engineering efforts as needed. Track incident response metrics and contribute to continuous improvement of detection and response capabilities. Collaborate with cross-functional teams including SOC analysts, IT operations, and business stakeholders. Required Skills & Expertise: Overall experience of at least 5-8 years in SIEM monitoring and Cyber security Incident response and Management. Core Incident Response Knowledge: Deep understanding of the incident response lifecycle, cyber kill chain, and MITRE ATT&CK framework. Operating Systems: Expertise in Windows, Active Directory, DNS, and Linux platforms. SIEM Platforms: Strong experience with QRadar, Microsoft Sentinel, and other SIEM tools. SOAR Tools: Proficiency in tools like Cortex XSOAR, Splunk Phantom, and Demisto for orchestrating response. EDR Technologies: Hands-on experience with tools like CrowdStrike, Microsoft Defender for Endpoint, SentinelOne, etc. Log Analysis: Ability to interpret raw logs and perform correlation across diverse systems (network, endpoint, applications). Digital Forensics: Experience with EnCase, FTK, or other forensics toolsets; able to perform memory, disk, and network forensics. Malware Analysis: Strong understanding of malware behaviour, obfuscation techniques, and basic reverse engineering. Communication: Strong verbal and written communication skills, capable of briefing technical and non-technical stakeholders. Process Orientation: Ability to document, optimize, and maintain response processes and runbooks. ITSM Tools: Familiarity with ITSM platforms (e.g., ServiceNow) for managing incidents and workflows. Required Qualifications & Certifications: Bachelor’s degree in computer science, Cyber Security, or related field. Industry Certifications (preferred): GIAC (GCIA, GCFA, GCIH) CHFI, CEH, Security+, CySA+, or equivalent Experience delivering IR services to large enterprise or MSSP environments. Familiarity with cloud environments (Azure, AWS, GCP) and cloud security practices. Additional Attributes: Strong problem-solving and critical-thinking skills. Ability to work under pressure in time-sensitive environments. Proactive, self-motivated, and results oriented. Strong collaboration skills, with experience working in diverse and distributed teams. Willingness to work in a 24/7 rotating shift environment. Required Education: Bachelor’s/Master’s Degree - Full time Your role as DM We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How You’ll Grow Connect for Impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to Lead You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for All At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive Your Career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Experienced Technology Delivery professional who manages the successful technical delivery of products. A skilled technology expert who works across multiple squads or hives for delivery of complex Features, Epics & Releases. Responsibilities Deliver solution intent and application designs, produce clear and comprehensive design and solution intent documents. Support business in appropriate sequencing of the backlog, refinement, and rationalization through a technical lens. Oversee the implementation of microservices architecture where applicable Design APIs and ensure they are secure, scalable, and well-documented according to standards Manage and mitigate technical risks in the delivery. Present Solutions to the architecture review forum. "Architecture Review Forum: 4 statements that requires PO's attestation (part of LuW) - In submitting this initiative for approval at the QPR, I attest that I have started or completed these requirements - Where I have started but not completed these requirements, this is in accordance with the requirements from the risk group - Where I have not started, I have received dispensation from the respective risk group(s) to proceed without fulfilling the requirements, in part or in full - Where I have not received dispensation, I have received approval from the QPR Coordinator to submit this initiative into the proposed backlog for approval" Align with technology architects on the target solution design to minimize technical debt. Align technical solutions and the applications with established security control requirements, ensuring compliance and risk mitigation to avoid potential penalties Collaborate with Security Champions to identify and implement the necessary security controls tailored to the specific delivery or process.Identify Applicable Security controls by engaging with Security Champs Review and approve the chapter 1 & 2 of the Solution Intent within the eSDLC framework before it proceeds to Domain or Country Architect approval. "Technology Governance Governance Technology Governance Comply with System Delivery controls and attest for it with every (technical) release to production The controls cover: Requirements, Architecture (see Architecture Review Forum below), Security (see Cyber Security Services below), Development, Testing, IT Resilience, Service Level Management, Tech Operations & Support, Release Management, SW Configuration Management Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group's brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Identify potential project risks and issues Support anchoring of overall technical solution while cascading the same to project delivery teams Creating the optimum technical solution in the context of the customer's environment, requirements, and financial resources. Ensure adherence to Bank's standards and acceptance at architectural review meeting. Development of Data Flows/Data Sets/Strategies required to support the Reporting Requirements Understanding the NBA requirements and the complete CDH architecture Reviewing and contributing to the deployment activities and practices Contributing to overall technical solution and putting it to practice Business Develop and drive application strategy and roadmap in collaboration with the Subdomain Tech Lead. Processes Regularly reviews squad metrics in regards to Predictability, Quality, Squad Sentiment and supports the team to better value delivery. Work with chapters to promote quality engineering, technical craftsmanship and drive solution standardization and service reusability. People & Talent Contribute to technical innovation and share knowledge within the engineering community. Stay updated on emerging technologies, lead internal workshops and seminars, encourage team participation in innovation initiatives - Comply with System Delivery controls and attest for it with every (technical) release to production - The controls cover: Requirements, Architecture (see Architecture Review Forum below), Security (see Cyber Security Services below), Development, Testing, IT Resilience, Service Level Management, Tech Operations & Support, Release Management, SW Configuration Management" Complete comprehensive security impact assessments to ensure compliance with governance requirements and mitigate potential risks. Ensure compliance with bank compliance guidelines & standards (e.g., data protection), address tech compliance (ESDLC) requirements throughout the delivery lifecycle Perform solution sizing, design detailed technological solutions for platforms, applications, or collections of applications.. Collaborate with IT Change and Release Managers to develop strategic delivery and release plans with technical dependencies. Proactively identify cross-hive or squad dependencies and risks, and develop mitigation plans to address them without waiting for formal planning sessions. Develop change implementation, release plans, and run books with technical dependencies, aligning all partners with support from the squad and architect. Regularly reviews squad metrics in regards to Predictability, Quality, Squad Sentiment and supports the team to better value delivery. Work with chapters to promote quality engineering, technical craftsmanship and drive solution standardization and service reusability. Develop and drive application strategy and roadmap in collaboration with the Subdomain Tech Lead. Ensure the technical consistency of solutions in the Hive with the business architecture, technology architecture and enterprise technology standards. Key Responsibilities Execute the Hive's product vision with the Chief Product Owner. CPO drive technology roadmap collaboration with the SDTL and Engineering Lead. Communicate technical feasibility and constraints, articulate clear explanation of technical issues to stakeholders Contribute to technical innovation and share knowledge within the engineering community. Stay updated on emerging technolgies, lead internal workshops and seminars, encourage team participation in innovation initiatives Influence prioritization for technology backlog and strategic initiatives. Incorporate considerations of technical debt into the roadmap alongside customer outcomes, ensuring a balanced approach to long-term sustainability. Align detailed technical solutions with strategic roadmaps, long-term architecture and product/platform vision and with overall organization's technology direction and standards Support the squad in clearly slice the back log into independently shippable experience for customers and responsible for technical delivery and technical excellence across the squads. Identify and address technical and design dependencies to enhance the speed and quality of delivery, ensuring smooth delivery. Accountable to work with technical counterparts to mitigate technical debt and balance risk, and regulatory items with new features, functionality, or changes to keep the cost of change low. Responsible to work in partnership with technology to ensure a balance of functional and non-functional requirements are represented in the backlog and that there is an approach to mitigate or avoid technical debt. Lead the squad in defining both functional and non-functional requirements, ensuring critical aspects like API response times and overall system performance are met. Act as an expert for resolving technical and design issues. Drive an accountable and sensible technical direction to build reusable, scalable and interoperable solutions that integrate with existing investments. Collaborate with vendors to integrate vendor deliverables with internal systesm and resolve any issues impacting delivery. Drive POC or RFP and vendor evaluation exercise along with PO to ensure SCB technical standards are evaluated. Create and Manage the E2E Implementation architecture with very strong knowledge in Pega CDH architecture, customization, configuration, integration, coding, design patterns and custom business logic Engagement during requirements gathering Design review of CDH solutions including integrations Guidance of best practices for Pega CDH implementations Skills And Experience Java/J2EE, Soap, Rest, XML, JSON Jspring, Jboss Fuse Agile/Scrum Cloud Engineering / Architecture Oracle / PostgreSQL Mobile Platform Skills DevOps Qualifications No Specific Certification is required, but a wide range of cloud , architecture certifications and trainings are expected About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered's footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore) We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank. Key Responsibilities Support Cloud Platform across Global Regions and ensure consistency in our use of Cloud Services Be a recognised and trusted partner for business application owners and other technology teams who seek to make use of Cloud based infrastructure Special Responsibility For Delivery Management: Experience in managing projects, programs, and teams, including planning, execution, and stakeholder management. Risk Management: Knowledge of risk management frameworks, methodologies, and tools, including identifying, assessing, and mitigating risks. Governance: Understanding of cloud governance principles, policies, and standards. Compliance: Familiarity with relevant regulations and compliance standards. Communication and Leadership: Excellent communication, interpersonal, and leadership skills. Problem-Solving: Ability to identify and resolve complex issues and challenges. Participate and ensure that Standard Chartered cloud environments are consistent with Bank audit and compliance requirements and consistent with the design ethos Assist in managing the day-to-day delivery of Cloud platform and services, in line with SLAs and KPIs. Assist in organizing and conducting service review meetings; collaborate with vendors, partners to ensure smooth cloud delivery. Oversee and manage risks items related to Cloud Operations, and track them to remediation. Escalate risks and issues to Cloud team's senior as needed. Maintain relevant documentation for Service Delivery related process flows and escalation procedures Oversight on Cloud platform estate management including obsolescence, license / support subscription, controls, estate reporting and management, including close collaboration with other Platforms and ITIL Interact with internal customers and/or functional peer group managers Strategy Responsible for having awareness and understanding of the Group's business strategy and model appropriate to the role. Contribute to cloud strategy by aligning operational process with business goals, ensuring scalability, reliability, and cost-efficiency in cloud services Business Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. Keep the cloud platform and cloud services continually operating to agreed service levels Respond in a timely manner to incidents to recover services asap Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments Ensure all changes on the environments are done in a safe manner Reduce toil and automate solutions to reduce risk and prevent manual solutions Processes Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes. Responsible for executing support processes in alignment with service management and change management process for the bank Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience. Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate. Support regulatory audits, direct audits and RFI's on cloud environments People & Talent The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers Keep a list of practical yet challenging objectives and measures for the team and individuals to target Risk Management Drive for the closure of risks, operational events and audit findings on time, once and done Comply with organisation risk management framework Adhere to common practices to mitigate risk in their respective domain. Governance Ensure compliance with all applicable SC governance frameworks Adhere to and optimise cloud governance frameworks and processes Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Responsibility for building a culture of good Conduct within the team. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter. Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role. Examples include: Timely escalation and proactive management and mitigation of risks and issues. Sharing lessons learnt with colleagues to prevent future errors. Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up. Cooperating fully with requests from regulators and Group Internal Audit. Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams. Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following: Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management. Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review. Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award Key stakeholders Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, Cloud Governance ITSM team. Other Responsibilities Continuously provide feedback to improve our strategy, people, and processes. Communicate effectively to both internal team members and customers. Skills And Experience AWS or Azure architecture, design and implementation Cloud programming using Python, building RESTful services Infrastructure as Code using Terraform Cloud security, best practices ITIL Framework Qualifications Overall 12+ Years of experience in technology Required - Strong understanding of Cloud technologies, platforms (AWS, Azure) and Infrastructure. Required - experience demonstrating analytic skills with proficiency in at least one of data analytics tools such as Splunk and/or ELK Required - Knowledge of service management including SLAs, KPIs and service reporting Required - Knowledge of risk management framework Strong communication and interpersonal skills. Ability to work independently and in a collaborative team environment. Proactive mindset and attention to detail. Ability to handle multiple tasks and users simultaneously. Competencies Action OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetTechnical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary This role could be based in India and China. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. Key Responsibilities Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Prioritises and makes available capacity for technical debt. Responsible for executing the Hive's product vision together with the CPO and working with the CPO to communicate the Technology vision and roadmap Works to drive technology convergence and simplification across the chapter Design, develop, and maintain automated test scripts using industry-standard tools and frameworks. Collaborate with software developers, business analysts, and product owners to understand test requirements and acceptance criteria. Implement automated testing solutions for web, mobile, and desktop applications, including functional, regression, and performance testing. Execute automated test suites, analyze test results, and report defects to the development team. Integrate automated tests into the continuous integration and delivery pipeline to ensure rapid and reliable software releases. Monitor automated test execution and troubleshoot test failures to identify root causes and resolve issues. Maintain test automation frameworks and infrastructure, including version control, test data management, and test environment setup. Participate in code reviews, sprint planning, and retrospective meetings to provide input on testability, quality, and automation opportunities. Stay updated on emerging technologies, tools, and best practices in test automation and quality assurance. Ability to work independently and as part of a team in a fast-paced environment. Strategy Play a pivotal role in shaping the organization's quality assurance strategy - automated testing practices will contribute to improving software quality, accelerating release cycles, and enhancing customer satisfaction. Thought leadership and evangelist on emerging technologies, evaluate new tools and techniques and implement best practices to enhance automation effectiveness and efficiency. Empower the engineers within the subdomain with the right tools and practice to improve SDLC process efficiency - with focus on quality assurance, developer experiences, automation, and performance engineering, with speed, scalability, and stability in mind. Enforce and streamline sound development practices. Establish and maintain effective governance processes including training, advice, and support, to assure the classic pay product is developed, implemented, and maintained aligning with the Group's standards Develop success metrics for the chapter - e.g. test coverage, defect detection rate, test execution time, and release frequency to track progress and evaluate the impact of automated testing on organizational goals. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Provide leadership and technical expertise for the subdomain to achieve goals and outcomes Processes Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Work closely with developers, product owners, and business analysts to understand requirements, provide feedback on testability, and ensure comprehensive test coverage. Foster a culture of innovation, transparency, and accountability end to end in the subdomain while promoting a "business-first" mentality at all levels Develop and maintain a plan that provides for succession and continuity in the most critical delivery and management position Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Identify high-risk areas, prioritize test automation efforts, and implement effective testing strategies to minimize project risks. Regulatory & Governance Display exemplary conduct and live by the Group's Values and Code of Conduct. Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g. SCB governance standards, ESDLC etc) Key stakeholders Chapter Area Lead Sub-domain Tech Lead Product Specialists Business leads / Product owners Other Responsibilities Embed Here for Good and Group's brand and values in the digital sales/commerce team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Skills And Experience Programming & Scripting OS Network Fundamentals Security Fundamentals Database Fundamentals Test automation tools CI / CD Service virtualization Agile Methodologies Qualification Experience in global diverse organisation in building overall capability and technical expertise Ability to articulate the overall vision for the Chapters and ensure upskilling of the organisation holistically Experience in identifying skill gaps and mitigate risks to deliverables Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience). 8+ years of experience in software quality assurance, with a focus on test automation and service virtualization. Proficiency in programming languages such as Java, Python, or JavaScript. Hands-on experience with test automation tools and frameworks such as Selenium, Appium, Ruby, Cypress, or Robot Framework. Strong understanding of software testing principles, methodologies, and best practices. Experience in Behavioural Driven Design Experience and proficiency in service virtualization tools like CA LISA, SoapUI etcCoding Experience and proficiency in test data management tools Experience and proficiency in mobile app / web UI test automation tools like Appium, Espresso etc Experience and proficiency in API testing methodologies and tools like APIgee, Jmeter, Postman etc Experience in application security and performance testing methodologies Experience with continuous integration and delivery tools such as Jenkins, ADO, Travis CI, or GitLab CI. Knowledge of version control systems (e.g., Git) and issue tracking systems (e.g., Jira). Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills. Ability to work independently and as part of a team in a fast-paced environment About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Key responsibilities - Multiple Application management/Support with good Technical knowledge in DOTNET/Java, IBM Db2/Oracle, Windows, Linux. Expectation to have Good communication skill. Strategy To understand the Application functionality and support multiple applications Business Ability to handle Business stakeholders with good communication skill Processes Change management/ Incident management process to be followed. People & Talent The Candidate should have good Technical knowledge to start the work immediately, the candidate should be able to work under pressure as he/she has to manage critical time bound application support. Candidate should possess knowledge in the required software essential to start work immediately. Expected to have good oral/written communication skill Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group's brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience ITIL Certification preferred Candidate to have Good Software skills and training Expected to have Banking Domain Knowledge Qualifications MicroServices Springboot JAVA PL/SQL, ORACLE Linux Windows Python About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Strategy Developing release plans, timelines, and resource allocation for software releases. Collaborating with development, QA, SRE, and stakeholders to ensure a smooth release process. Identifying and mitigating potential risks associated with software releases. Ensuring that releases meet quality standards and that testing protocols are followed. Identifying areas for improvement in the release management process and implementing changes to optimize it Maintaining documentation for release processes and communicating release status to stakeholders. Business Acquire adequate knowledge in both technology and domain that would help in better delivery Processes A solid understanding of Change & Release Management Processes. Experience and knowledge of change management principles, methodologies and tools Such as Service Now / Remedy. Exceptional communication skills, both written and verbal and Ability to clearly articulate communication to a variety of audiences Ability to establish and maintain strong relationships across teams. Well Organised, Flexible and adaptable: Able to work in ambiguous situations including Weekend CR Implementations /Supporting CR's during Non-Production working hours. Must be a team player and able to work collaboratively with the team and stakeholders. Knowledge on SCM (Software Configuration Management) process. People & Talent Ability to coordinate with the Business and Development team to get the CR Requirements To Prepare the Change Request Implementation plan in consultation with relevant teams (Including development team) Ensuring AIG, ASRM, Scripts and other Artefacts related to the CR are in place. Work with development team and ensure the Code is getting checked in to the ADO and release is tagged with the CR. Ensure the Implementation plan & AIG with detailed UVT & Rollback plan are in place. Ensure the SIT/OAT/UAT Testing Signoff's and OLA/SLA are in place before the CR is raised. Provide Walkthrough to the PSS, Implementers and Approvers to seek for the CR Approvals in Remedy. Ensure TSM / TAM Approvals got requested and received. Ensure CTM (if applicable) approvals got requested and received. Complete change management assessment including the Impact analysis of all the weekend CR's (Validating the timing and implementation plans of all the weekend CR's) Coordinate efforts with all the approvers and Implementers. Evaluate and ensure user readiness for UVT, Sanity Check etc. Ensure the CR is fully approved in Remedy and coordinate with Change Management to move the CR to Implementation ready State. During the CR Period, coordinate with multiple teams to ensure the respective tasks are carried out on time and conformation is received as well. Work with Development team to Integrate change management activities into project plan (If needed) Manage stakeholders during the CR Process, Implementation and during UVT. Track and report issues. Define and measure /monitor change progress Risk Management The ability to identify the Application related key issues based on this information and put in place appropriate controls and measures Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group's brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience ADO eSDLC Stakeholder communication Qualifications Knowledge in AML and OFSAA is added advantage. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based Coordinating with client and Testing team for ISO 20022 UAT and Production Testing. This includes end to end coordination and completeness of Testing. Identifies, investigates, and resolves client issues with S2B and H2H. Fields support calls, chat, email, and/or other communication from users with inquiries regarding S2B login, payment issues, reports generation and similar concerns. Key Responsibilities Business Leverage on the VoC process to understand client's needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage Processes Client Coordination Coordinating with client and Testing team for ISO 20022 UAT and Production Testing. This includes end to end coordination and completeness of Testing. Understanding and applying the ISO 20022 standard: This involves a deep understanding of the standard's structure, data elements, and message formats. Mapping requirements to ISO 20022: Gathering and analyzing business requirements related to ISO 20022 changes and ensuring alignment with payment systems and business processes. SWIFT Messaging Expertise: Applying knowledge of SWIFT payment messaging, including the transition from MT to MX (ISO 20022 XML) formats. Business Process Analysis: Analysing existing payment workflows and identifying areas for improvement due to the new ISO 20022 standards. Developing Functional Specifications: Creating detailed documentation for changes related to ISO 20022, including new message structures and data elements. System Integration: Working with technical teams to integrate ISO 20022 changes into payment platforms and systems. Stakeholder Collaboration: Engaging with various stakeholders, including product managers, technical teams, and CMO, to ensure alignment on ISO 20022 changes. Compliance and Testing: Ensuring compliance with ISO 20022 standards through testing and validation of payment systems. Risk Management Ensure process for client identification is clearly embedded. Ensure that all control reconciliation activities are conducted in a timely and accurate manner Governance Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal Head of Client Services Group Client Service Account Managers RM's and Client Managers Senior Managers, Managers from other related departments. Client Services Managers PSS / Production Engineering team External All CCIB Clients Key personnel of companies Other Banks Other Responsibilities Strong understanding of the ISO 20022 standard and its application in the financial industry. Experience with SWIFT payment messaging and the MT to MX transition. Proficiency in business process analysis and functional specification development. Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Project management skills. Ability to analyze complex data, identify potential issues, and propose solutions. Experience in the financial services industry, particularly with payment systems, is highly desirable. Preferable Client Service role experience for coordinating with end clients All S2B Technical (Channel) Enquiries, Request and Complaints are responded promptly via Inbound calls, email or Live chat and ensure the TAT is met in attending all the queries within cut off to be addressed the same day. Assisting customers with product setup by providing step by step guidance / instruction and resolving any technical issues they might experience. Following up with customers to ensure that reported technical difficulties have been resolved Troubleshooting, analyzing, and reporting any channel (S2b) errors, failures, or malfunctions to Technology and coordinating with them for a fix. Analyzing client feedback / Client data and advising management on areas of improvement Work together with other Technology teams to find solution to more complex issues and ensuring that the client issue is fixed. Provide detailed information about the products and services offered to the customers. From time-to-time Conduct Training for clients on Online channel and its features The staff must be well equipped in preparing all required performance related reports required by the Bank - daily, weekly, monthly etc. Projecting transaction volume to ensure sufficient capacity exists to meet service requirement at an optimal efficiency Training staffs to required skill and knowledge requirements by upskill the junior staffs to manage the enquiries, requests, and complaints independently The staff shall adhere to their Service Level & Metrics as detailed in the "CSG Metrics Guide" To assist the team responsible for implementing change to achieve market leadership in customer service. To manage the day-to-day delivery of Client Services, to deliver simply first-class service and efficiency whilst minimizing risk To work with the team and Line Manager team to meet and exceed service standards. Minimize contact rate/repeat call incidence/complaints of any kind and value adds contact by customers. Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor the operation of such procedures and controls, and regularly review them to ensure they reflect changes in process, products, policies, and regulations. Ensure adherence to policies including escalation and compliance requirements. Ensure the team for all enquiries received are logged in the Global Enquiry management system and tracked until closure, adhering to the SLA set. Skills And Experience A bachelor's degree in information technology, or a similar field Prior experience in technical support would be a plus Scripting skills such as Python and Excel VBA would be a big plus Product/Processes knowledge in institutional/corporate banking systems would be a plus Sound client service banking operations experience with Online banking / channels Knowledge Qualifications A bachelor's degree in information technology, or a similar field A minimum of 10 years' experience working in Client Service Role, or a similar role Working knowledge of remote service tools and help desk application. Strong understanding of the ISO 20022 standard and its application in the financial industry Experience with SWIFT payment messaging and the MT to MX transition Proficiency in business process analysis and functional specification development. Project management skills Experience in the financial services industry, particularly with payment systems, is highly desirable. Computer literate with the ability to learn customer service software applications. Prior experience in technical support would be a plus Effective interpersonal and communication skills Good questioning skills Good analytical and problem-solving skills Able to recognize basic styles of customer behavior and how to adapt each style to create positive 'chemistry' Able to identify and manage both transactional and operational risks Ability to work under pressure Intermediate level product/processes knowledge Product/Processes knowledge in institutional/corporate banking systems would be a plus Scripting skills such as Python and Excel VBA would be a big plus Sound client service banking operations experience with Online banking / channels Knowledge Profile A genuine liking for people Enjoy working for and serving others Loves to solve problems Passion in technologies Ability to feel comfortable amongst strangers A good listener Make themselves understood when communicating with all kinds of people Pleasant disposition and able to control feelings that may create conflict Sensitivity towards people and ability to show compassion or empathy High self-esteem and confidence level Track record of competence Proactive rather than reactive A sense of belonging to a group of people or place A general sense of trusting others Strong social need Lead by example, being the Right Partner Complexity/Judgment Able to provide professional advice on client service products and services Able to analyze the clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement Able to apply questioning skills for in-depth analysis attitudes, situations, problems, and priorities to determined optimum strategy on how to deal with them Freedom of Decision Making Type of differentiated services that suits the client based on structured analytical process Non-financial / financial compensation for service recovery purposes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. Coordinating with client and Testing team for ISO 20022 UAT and Production Testing. This includes end to end coordination and completeness of Testing.Identifies, investigates, and resolves client issues with S2B and H2H. Fields support calls, chat, email, and/or other communication from users with inquiries regarding S2B login, payment issues, reports generation and similar concerns. Key Responsibilities Business Leverage on the VoC process to understand client's needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage Processes Client Coordination Coordinating with client and Testing team for ISO 20022 UAT and Production Testing. This includes end to end coordination and completeness of Testing. Understanding and applying the ISO 20022 standard: This involves a deep understanding of the standard's structure, data elements, and message formats. Mapping requirements to ISO 20022: Gathering and analyzing business requirements related to ISO 20022 changes and ensuring alignment with payment systems and business processes. SWIFT Messaging Expertise: Applying knowledge of SWIFT payment messaging, including the transition from MT to MX (ISO 20022 XML) formats. Business Process Analysis: Analysing existing payment workflows and identifying areas for improvement due to the new ISO 20022 standards. Developing Functional Specifications: Creating detailed documentation for changes related to ISO 20022, including new message structures and data elements. System Integration: Working with technical teams to integrate ISO 20022 changes into payment platforms and systems. Stakeholder Collaboration: Engaging with various stakeholders, including product managers, technical teams, and CMO, to ensure alignment on ISO 20022 changes. Compliance and Testing: Ensuring compliance with ISO 20022 standards through testing and validation of payment systems. Risk Management Ensure process for client identification is clearly embedded. Ensure that all control reconciliation activities are conducted in a timely and accurate manner Governance Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal Head of Client Services Group Client Service Account Managers RM's and Client Managers Senior Managers, Managers from other related departments. Client Services Managers PSS / Production Engineering team External All CCIB Clients Key personnel of companies Other Banks Other Responsibilities Strong understanding of the ISO 20022 standard and its application in the financial industry. Experience with SWIFT payment messaging and the MT to MX transition. Proficiency in business process analysis and functional specification development. Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Project management skills. Ability to analyze complex data, identify potential issues, and propose solutions. Experience in the financial services industry, particularly with payment systems, is highly desirable. Preferable Client Service role experience for coordinating with end clients All S2B Technical (Channel) Enquiries, Request and Complaints are responded promptly via Inbound calls, email or Live chat and ensure the TAT is met in attending all the queries within cut off to be addressed the same day. Assisting customers with product setup by providing step by step guidance / instruction and resolving any technical issues they might experience. Following up with customers to ensure that reported technical difficulties have been resolved Troubleshooting, analyzing, and reporting any channel (S2b) errors, failures, or malfunctions to Technology and coordinating with them for a fix. Analyzing client feedback / Client data and advising management on areas of improvement Work together with other Technology teams to find solution to more complex issues and ensuring that the client issue is fixed. Provide detailed information about the products and services offered to the customers. From time-to-time Conduct Training for clients on Online channel and its features The staff must be well equipped in preparing all required performance related reports required by the Bank - daily, weekly, monthly etc. Projecting transaction volume to ensure sufficient capacity exists to meet service requirement at an optimal efficiency Training staffs to required skill and knowledge requirements by upskill the junior staffs to manage the enquiries, requests, and complaints independently The staff shall adhere to their Service Level & Metrics as detailed in the "CSG Metrics Guide" To assist the team responsible for implementing change to achieve market leadership in customer service. To manage the day-to-day delivery of Client Services, to deliver simply first-class service and efficiency whilst minimizing risk To work with the team and Line Manager team to meet and exceed service standards. Minimize contact rate/repeat call incidence/complaints of any kind and value adds contact by customers. Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor the operation of such procedures and controls, and regularly review them to ensure they reflect changes in process, products, policies, and regulations. Ensure adherence to policies including escalation and compliance requirements. Ensure the team for all enquiries received are logged in the Global Enquiry management system and tracked until closure, adhering to the SLA set. Skills And Experience A bachelor's degree in information technology, or a similar field Prior experience in technical support would be a plus Scripting skills such as Python and Excel VBA would be a big plus Product/Processes knowledge in institutional/corporate banking systems would be a plus Sound client service banking operations experience with Online banking / channels Knowledge Qualifications A bachelor's degree in information technology, or a similar field A minimum of 10 years' experience working in Client Service Role, or a similar role Working knowledge of remote service tools and help desk application. Strong understanding of the ISO 20022 standard and its application in the financial industry Experience with SWIFT payment messaging and the MT to MX transition Proficiency in business process analysis and functional specification development. Project management skills Experience in the financial services industry, particularly with payment systems, is highly desirable. Computer literate with the ability to learn customer service software applications. Prior experience in technical support would be a plus Effective interpersonal and communication skills Good questioning skills Good analytical and problem-solving skills Able to recognize basic styles of customer behavior and how to adapt each style to create positive 'chemistry' Able to identify and manage both transactional and operational risks Ability to work under pressure Intermediate level product/processes knowledge Product/Processes knowledge in institutional/corporate banking systems would be a plus Scripting skills such as Python and Excel VBA would be a big plus Sound client service banking operations experience with Online banking / channels Knowledge Profile A genuine liking for people Enjoy working for and serving others Loves to solve problems Passion in technologies Ability to feel comfortable amongst strangers A good listener Make themselves understood when communicating with all kinds of people Pleasant disposition and able to control feelings that may create conflict Sensitivity towards people and ability to show compassion or empathy High self-esteem and confidence level Track record of competence Proactive rather than reactive A sense of belonging to a group of people or place A general sense of trusting others Strong social need Lead by example, being the Right Partner Complexity/Judgment Able to provide professional advice on client service products and services Able to analyze the clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement Able to apply questioning skills for in-depth analysis attitudes, situations, problems, and priorities to determined optimum strategy on how to deal with them Freedom of Decision Making Type of differentiated services that suits the client based on structured analytical process Non-financial / financial compensation for service recovery purposes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary As the Head, Flow of Work Optimisation, you will be accountable for driving end-to-end optimisation of the Flow of Work (FoW) process, and orchestrate improvements to technology change processes and controls as it relates to FoW and Path to Production. This role will ensure workflows and related processes and controls are lean, effective, well-controlled, and scalable to support the bank's product and platform delivery ambitions This role will play key role in adoption of AI in SDLC process You will also Lead the Delivery Coaching Chapters to improve coaching capabilities and expertise. This role requires a combination of strategic thinking, business acumen, change management, process optimization, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives. In this role, you will also collaborate with Domain Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support. You are successful in this role when you meet agreed key performance indicators such as Speed to Production, workflow and process cycle times, flow efficiency (reduction in non-value-adding activities) To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. "canary in the coalmine", (2) mastery of data and insights to analyse and frame delivery performance issues i.e. "problem finding", (3) leadership to drive solutions at multiple levels, (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence senior executives Key Responsibilities Strategy Utilise data and insights to build and define Flow of Work Optimisation strategy, ensuring that business cases for change and improvements are compelling and supported by clear evidence. Develop and execute a comprehensive strategic roadmap for Flow of Work Optimisation team. Stay abreast of industry trends, best practices, and emerging technologies in data-driven decisionmaking and agile delivery. Engage stakeholders (ie. CXO -1 / -2) on strategic alignment and capability gaps across businesscritical initiatives. Business Collaborate with business, technology, and platform leaders to ensure delivery processes are fit-forpurpose, scalable and adaptable to evolving business models. Translate complex delivery challenges into actionable opportunities for process redesign, automation, and simplification. Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level. Champion a data-driven approach to improve delivery outcomes, ensuring business and technology teams are jointly accountable for continuous improvement. Processes Lead the design, optimisation and continuous improvement of Flow of Work / product delivery workflows, ensuring they are user-centric, compliant and streamlined. Regularly assess process maturity and identify improvement opportunities through data insights, practitioner feedback, and benchmarking. Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Group to improve delivery performance, productivity, and efficiency. People & Talent Provide strategic leadership, coaching, and mentoring to the Flow of Work Optimisation team membersand assigned Chapter Lead Delivery Coaches. Design and implement talent development programs, resources, and workshops to upskill Delivery Coaches in Flow of Work Optimisation capability. Foster a culture of continuous learning, innovation, and improvement among Delivery Coaches and stakeholders. Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship. Risk Management Proactively identify, assess, and mitigate potential risks in delivery processes that could impact production stability, regulatory compliances or customer outcomes. Ensure robust controls are embedded within streamlined processes to internal and external audit standards. Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process. Governance Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders T&O Management Team Business or Function Management Team CXO -1 / -2 Transformation Leads Expertise Leads and COEs Group Process Owners Functional partners incl. HR, Risk, etc Qualifications Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science) Relevant certifications in Agile methodologies (Product Owner, Agile Coach, Change Management) and data analysis (e.g., Data Analytics, Business Intelligence) 10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry(at least 5 years of which is driving transformation initiatives (e.g. Project to Product, Enterprise Agile Transformation) as a Director / VP level) Strong understanding of data analysis, data visualization, and data storytelling techniques Proven track record in driving process improvement and change management initiatives Excellent communication, facilitation, and relationship-building skills Demonstrated leadership and people management experience in a matrix organization. Experience working with C-suite executives and managing multiple teams. Certifications related to strategy execution, enterprise transformation, and executive leadership is desired Skills And Experience Software Development Lifecycle (SDLC) The knowledge to optimize and modernize the SDLC, integrating agile, DevOps, and continuous improvement practices for efficient and quality software delivery. Value Stream Mapping The ability to map end-to-end delivery processes, identifying bottlenecks and inefficiencies, and enabling improvements that increase flow and reduce waste. Azure DevOps / ALM Tooling The expertise to implement and optimize application lifecycle management tools, leveraging automation, reporting, and traceability to improve delivery visibility and control. Change Management The expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies. Co-create, mobilise people by bringing them together into change agenda and embed change. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

JOB TITLE:U.S Mortgage Underwriter SHIFT TIMING: Must be open for Night Shift POSITION TYPE: Full-Time LOCATION: Chennai Experience Range: 0.6 months – 8 years Notice period: UPTO45Days Job description A Mortgage Underwriter plays a crucial role in the mortgage lending process by assessing the creditworthiness and risk profile of potential borrowers. The position involves analyzing financial information, reviewing loan applications, and making informed decisions to approve, conditionally approve, or deny mortgage loans. This role ensures that all loans meet the company's lending standards and regulatory requirements. Key Responsibilities: Loan Application Review: ➢ Analyse and verify loan applications, ensuring all required documents are complete and accurate. ➢ Assess the borrower's credit history, employment, income, and debt levels. ➢ Confirm the property's value through appraisal reports. Credit and Financial Analysis: ➢ Evaluate credit reports to determine the borrower's creditworthiness. ➢ Analyse financial statements, tax returns, pay stubs, and other income documentation. ➢ Calculate debt-to-income (DTI) ratios and loan-to-value (LTV) ratios. Property Valuation Review: ➢ Review appraisals and alternative value products for conformity to client-specified requirements to assess the accuracy of the property valuation. Compliance and Risk Assessment: ➢ Ensure loans comply with all federal, state, and local regulations. ➢ Adhere to company policies and guidelines. ➢ Identify potential risks and assess the overall risk level of the loan. Essential skills and requirements: • Any bachelor’s degree. • Proven experience in mortgage processing or underwriting. • Strong knowledge of mortgage industry regulations and procedures. • Excellent analytical and problem-solving skills. • Detail-oriented with exceptional organizational abilities. • Proficiency in using mortgage processing software and financial tools. • Effective communication and interpersonal skills . • Ability to work efficiently under pressure and meet tight deadlines. • Solid understanding of financial statements and credit reports. • Certification in mortgage underwriting or related fields is a plus.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Embed the insurance value proposition and entrench it as an anchor product to strengthening customer relationship and loyalty Expand local market share through volume and spend Leverage strong alliances within branch and segments & business partners network to crystallize differentiated brand propositions across customer segments Focus on building strong insurance expertise & bench strengths within own team Provide direction, guidance to team of insurance specialists in a cluster to lead the Bancassurance business. To set performance management standards and provide the basis for performance challenge to accountable Insurance specialists. To embed distribution capabilities, for own team as well as, through RM activation. Brand Strengthen SCB in the local market as leader of bancassurance offering unique value proposition Key Responsibilities Strategy Provide direction, guidance to team of insurance specialists in a cluster to lead the Bancassurance business. To set performance management standards and provide the basis for performance challenge to accountable Insurance specialists. To embed distribution capabilities, for own team as well as, through RM activation. Embed the insurance value proposition and entrench it as an anchor product to strengthening customer relationship and loyalty Expand local market share through volume and spend Leverage strong alliances within branch and segments & business partners network to crystallize differentiated brand propositions across customer segments Focus on building strong insurance expertise & bench strengths within own team Processes Ensure appropriate operational procedures in place to uphold and monitor activities to ensure compliance People & Talent External Approved Service Providers & Product manufacturers Internal Branch Segments Insurance product team Risk Management All responsibilities under the Risk Management Framework - both execution and supervisory Governance Ensure appropriate operational procedures in place to uphold and monitor activities to ensure compliance Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Bancassurance Life Insurance Team handling Qualifications Masters or Equivalent About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking an experienced Sr. Program Manager to lead our advocacy efforts in managing government relations with the Tax department to obtain registration for our sellers. This is a pure advocacy role that requires strong relationships with government stakeholders, expertise in tax regulations, and exceptional project management skills. Responsibilities As a Sr. Program Manager, you will be responsible for driving complex and cross-functional projects that impact multiple business functions and enhance seller experience. Your primary focus will be on: Developing and executing strategies to obtain seller registrations with the Tax department Building and maintaining strong relationships with government stakeholders, tax authorities, and industry associations Collaborating with internal teams, including FBA, ES, IN Operations, Finance, Supply Chain Execution, Transportation, and other Amazon teams Defining program charters, driving cross-functional initiatives, and designing complex new processes Developing roadmaps, metrics, and reports to measure progress and drive decision-making Key Responsibilities Drive compliance initiatives that work seller backwards and enhance seller experience Develop and execute advocacy strategies to influence tax policies and regulations Build and maintain relationships with government stakeholders, tax authorities, and industry associations Collaborate with internal teams to drive cross-functional initiatives Develop and manage program charters, roadmaps, metrics, and reports Requirements 8+ years experience in program management, government relations, or a related field Strong expertise in tax regulations, government policies, and industry trends Excellent relationship-building and advocacy skills Proven track record of driving complex projects and influencing business outcomes Strong analytical, problem-solving, and communication skills We offer a challenging and dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking to make a impact, please apply. Key job responsibilities Advocacy and Government Relations Develop and execute strategies to obtain seller registrations with the Tax department Build and maintain strong relationships with government stakeholders, tax authorities, and industry associations Collaborate with internal stakeholders to influence tax policies and regulations Program Management Define program charters, goals, and objectives for advocacy initiatives Develop and manage project plans, timelines, and budgets Coordinate cross-functional teams to drive program deliverables Compliance and Risk Management Ensure compliance with tax regulations, laws, and industry standards Identify and mitigate risks associated with advocacy initiatives Basic Qualifications 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 8+ years of Business strategy or Non-Tech Program Management experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary We're looking for a talented Trade Operations Analyst, who will be responsible for coordinating and monitoring complex international trade transactions. The role will ensure seamless communication between multiple stakeholders, managing operational workflows and supporting the efficient execution of global trade processes while maintaining compliance with regulatory standards. You'll be a key part of our Trade Documentary team, who are responsible for supporting the efficient execution of Trade Finance operations within the Bank. The team are vitally important to the Bank's core strategy, handling transactions globally and minimising risk. You'll be part of a global, purpose-led business with the resources to support your unique career aspirations. This is your opportunity to solve complex problems, drive innovation and change, to help us achieve our strategic ambitions. Trade Documentary sits within our Transformation, Technology and Operations function. About Our Transformation, Technology & Operations Team Our Transformation, Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today. Key Responsibilities Ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions. Maintain process documentation, including workflow diagrams, department operating instructions and process manuals. Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions. Identify opportunities for process optimisation and automation to enhance operational efficiency and reduce risk. Skills & Experience Some experience in trade finance operations within a banking or financial institution. Excellent analytical, problem solving, and decision-making skills. Ability to work effectively in a fast-paced, deadline-driven environment. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Attention to detail and a high level of accuracy in executing trade finance operations. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Amazon Pay is seeking an innovative and highly motivated Product leader to reimagine the future of credit and lending industry across emerging markets. We are looking for an experienced Product leader who loves listening to customers, uncovering stated and unstated problems and finding the right product experiences to solve these problems. A Product leader at Amazon is an entrepreneur. You will articulate compelling user stories, crisply define customer and product requirements, own the product roadmap, and refine specifications and architecture through the product lifecycle. You will work closely with design, engineering, data sciences, project management and legal teams in an agile environment to launch products and scale them to tens of millions of customers. You will work with marketing, sales, business development, finance, and account management teams to drive the adoption of your product and further refine features and functionality basis live customer feedback. You will be accountable for ensuring that the product complies with external regulation, and the operating processes and systems you setup are scalable. A successful candidate will be a self-starter with excellent business acumen & vision, product & program management skills, and a highly effective people leader who can work in a highly ambiguous environment. You will bring a heightened sense of ownership, thought leadership and product building expertise to a fast-pace start-up environment, and you will be partnering with technology teams and stakeholders across Amazon to drive business outcomes. Key job responsibilities Customers in many emerging markets have low access to purchase credit (credit cards, installments, unsecured credit). Our mission is to bridge the credit gap in emerging markets and enable seamless credit for everyone at lowest cost, thus empowering more consumers to fulfill their aspirational consumption needs. Key requirements below - Develop and drive the long-term vision, roadmap for key product capabilities to solve for the above mission. The role will create prioritization frameworks that guide platform evolution and creating roadmaps ensuring product goals on consistent CX, standardization and reduced time to market for credit offerings across markets. Lead new market entry strategies by coordinating with lender partners and local product teams to gather market-specific requirements, maintaining balance between local market needs and platform standardization. Work closely with local teams to ensure compliance with regional regulations. Serve as the central point of alignment across multiple stakeholders. This includes coordinating with country teams, legal and risk partners, and business stakeholders to ensure aligned execution. A day in the life In a single day you may end up debating the best onboarding experience with the design team, reviewing the latest insights from customer research, and working with data scientists to identify patterns that help you target your customers better. The role requires creation of capabilities across credit lifecycle (credit modelling, onboarding, shopping experience, simplified repayments, cross selling etc.). It requires this leader to work very closely with lender partners to define and deliver industry best value propositions. You will be listening closely to customers to identify gaps/opportunities where credit can transform experience and drive delight, stickiness and higher consumption About The Team Credit and Lending team's mission is to enable access to credit, for Amazon's customers and business partners, with the most seamless and rewarding experience. We have been on the fore-front of innovation in the credit and lending space with several industry leading propositions across markets. We love to leverage the power of data, customer insights and technology to create some of the most seamless and intuitive product experiences that delight our customers. Basic Qualifications - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience as a product manager or owner - Experience owning technology products Preferred Qualifications - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Title: Multi-cloud Security Engineer - GCP Location: Bengaluru/Pune Job Type: Full-time with BayOne Solutions Required Skills: 5+ years of experience in software and/or cloud platform engineering, particularly focused on GCP environment. Knowledge of the Shared Responsibility Model; keen understanding of the security risks inherent in hosting cloud-based applications and data. Experience developing across the security assurance lifecycle (including prevent, detect, respond, and remediate controls)?Experience in configuring Public Cloud native security tooling and capabilities with a focus on Google Cloud Organizational policies/constraints, VPC SC, IAM policies and GCP APIs. Experience with Cloud Security Posture Management (CSPM) 3rd Party tools such as Wiz, Prisma, Check Point CloudGuard, etc. Experience in Policy-as-code (Rego) and OPA platform. Experience solutions and configuring event-driven serverless-based security controls in Azure, including but not limited to technologies such as Azure Function, Automation Runbook, AWS Lambda and Google Cloud Functions. Deep understanding of DevOps processes and workflows. Working knowledge of the Secure SDLC process Experience with Infrastructure as Code (IaC) tooling, preferably Terraform. Familiarity with Logging and data pipeline concepts and architectures in cloud. Strong in scripting languages such as PowerShell or Python or Bash or Go. Knowledge of Agile best practices and methodologies Experience creating technical architecture documentation.? Excellent communication, written and interpersonal skills. Practical experience in designing and configuring CICD pipelines. ?Practical experience in GitHub Actions and Jenkins. Experience in ITSM. Ability to articulate complex technical concepts to non-technical stakeholders. Experience with risk control frameworks and engagements with risk and regulatory functions Experience in the financial industry would be a plus. BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.