Revenue Protection - Junior Executive/ Executive

Field Operations (First Half of Day):

• Conduct thorough on-site inspections and investigations to detect cases of electricity theft, meter tampering, unauthorized connections, and other irregularities within the low and high tension (LT/HT) distribution network.
• Proactively identify and analyse electrical circuits to pinpoint potential points of theft and unauthorized connections, including bypasses, direct tapping, and alterations to metering systems.
• Possess the ability to recognize legitimate vs. illicit electrical connections and understand the various methods employed for electricity theft.
• Collect precise technical evidence, document findings with detailed electrical schematics/diagrams where necessary and prepare comprehensive field reports.
• Engage with consumers, local authorities, and law enforcement agencies during investigations, maintaining a professional, assertive and factual behaviour.
• Identify high-risk areas prone to revenue loss and implement proactive measures to deter future theft.
• Coordinate effectively with technical teams for necessary disconnections, rectifications, or meter replacements as per company policy and electrical safety standards.

Office Operations (Second Half of Day):

• Analyse extensive consumption data, billing patterns, and other relevant information using internal systems to identify suspicious trends indicative of theft or revenue leakages.

• Utilize SAP modules (specifically those related to billing, customer service, and asset management) for comprehensive data analysis, efficient case management, and accurate reporting.

• Prepare detailed investigation reports, present technical findings clearly, and recommend appropriate legal and technical actions.

• Follow up on ongoing cases, ensuring timely resolution, recovery of dues, and escalation to legal teams where necessary.

• Maintain accurate records of all investigations, technical actions taken, and revenue recovered/protected within the SAP system.