Retention Executive (Out Calling)

Job Description

Job Summary A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights. JD Out Call customer from the database provided and retain customers as per company targets Implement company retention strategies to reduce churn rate Coordinate to resolve complaints to ensure customer satisfaction Analyze customer data to identify trends and insights Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them. Upsell and cross-sell customers to drive revenue growth Record and report customer feedback to identify areas for improvement Collaborate with marketing and sales teams to implement customer retention campaigns and promotions Provide regular reports on retention metrics and progress to management Qualifications · 12th/Bachelor's degree in business, marketing, or related field Experience · 1+ years of experience in customer retention, customer service, or sales · Experience in the broadband industry is a plus point Others Excellent communication and interpersonal skills Knowledge of customer retention strategies and tactics Ability to work independently and as part of a team Proficiency in Microsoft Office and related software Job Type: Full-time Pay: ₹11,000.00 - ₹13,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person