Retail Training Manager

Job Summary:
To design, deliver, and evaluate effective sales training programs for employees in Exclusive Brand Outlets (EBO) of the Vaya. The training aims to enhance customer experience, increase sales, and drive footfall by equipping employees with the skills, knowledge, and confidence required to excel in retail sales and customer service.The candidate should understand the products of the company, its market presence, target audience, market positioning & strategy to design an effective training plan. The person will involve in creating the latest Training Methods & Learning Curriculum.

Key Deliverables:
Develop and customize training modules tailored to the needs of retail employees, focusing on product knowledge, sales techniques, and customer engagement strategies. Utilize role-playing, simulations, and real world scenarios to enhance learning and ensure practical application.

Provide coaching and mentorship to retail employees to foster continuous improvement in performance. Train employees on creating exceptional customer experiences, including understanding customer needs, upselling, and cross-selling techniques.

Conduct workshops on active listening, effective communication, and problem solving to improve customer satisfaction and loyalty. Educate staff on brand values, product features, and benefits to help them confidently convey the brands story. Assess the effectiveness of training programs by analyzing sales performance, footfall trends, and customer feedback. Provide constructive feedback and actionable insights to employees to help them achieve their sales and service targets.

Collaborate with Cluster Managers & Store Managers to identify performance gaps and recommend targeted training interventions. Work closely with the HR, Marketing, Visual Merchandising & Project teams to align training objectives with overall business goals. Prepare training schedules, track attendance, and maintain comprehensive training records. Submit regular reports on training effectiveness, employee performance improvements, and store-level outcomes