Retail Trainer

You will be responsible for delivering high-impact classroom and on-the-job training (OJT) sessions to equip new hires with the skills necessary to excel in their roles. This includes conducting engaging classroom training sessions, ensuring seamless execution of the Class Room Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress, and using interactive training techniques such as role-plays, case studies, and scenario-based learning. You will oversee the Training journey from onboarding to completion, track and analyze the performance of new hires, and monitor throughput performance to ensure new hires meet expected sales and service benchmarks. Additionally, you will conduct store visits to assess real-time learning applications, provide in-store coaching, maintain training databases, and identify trends in employee performance to recommend targeted learning interventions. You will also develop training impact reports, collaborate with stakeholders, and serve as a bridge between operations and L&D. Key Responsibilities: - Conduct engaging classroom training sessions for new hires employees. - Ensure seamless execution of the CRT program and OJT, monitoring learner progress. - Use interactive training techniques such as role-plays, case studies, and scenario-based learning. - Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires. - Track and analyze the performance of new hires. - Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks. - Conduct store visits to assess real-time learning applications and provide in-store coaching. - Maintain training databases, attendance records, trainer productivity, and performance dashboards. - Identify trends in employee performance and recommend targeted learning interventions. - Develop training impact reports, highlighting improvements in employee productivity and customer experience. - Collaborate with stakeholders to align training initiatives with business goals. - Serve as a bridge between operations and L&D. Qualifications Required: - 3+ Years of experience in Retail Training. - Strong facilitation and communication skills. - Experience in CRT implementation and store-level coaching. - Proficiency in data analysis and performance tracking. - Hands-on experience with Microsoft Excel for reporting and analytics. - Strong stakeholder management and collaboration skills. - Knowledge of retail operations, customer service, and sales training. - Ability to multitask and manage training programs across multiple locations. - Experience in coaching and mentoring retail employees at different levels. If you are interested, you can share your updated profile to csanthosh.kumar@dealskart.in. Feel free to refer any of your friends who might be interested in the above-mentioned position.,