Job
Description
Role Overview: We are looking for a dynamic and detail-oriented Retail Sales & Operations Specialist to manage and grow our Direct-to-Consumer (D2C) retail business. This role involves handling day-to-day retail operations, ensuring seamless customer experience, managing inventory, coordinating logistics, and driving sales through data-driven insights and on-ground execution. Key Responsibilities:Retail Sales Management: Drive retail sales through effective store planning, merchandising, and promotions. Achieve monthly, quarterly, and annual sales targets for D2C channels (own brand stores, kiosks, and marketplaces if applicable). Track and analyze sales performance, identifying trends and opportunities to improve. Customer Experience: Ensure excellent customer service standards across all retail touchpoints. Handle escalated customer queries or complaints in coordination with the support team. Collect and act on customer feedback to enhance satisfaction and loyalty. Inventory & Store Operations: Maintain optimal stock levels by coordinating with the supply chain and warehouse teams. Monitor and manage product expiry, damage, and return processes efficiently. Ensure store cleanliness, display standards, and compliance with SOPs. Staff Supervision & Training: Supervise in-store sales staff, ensuring proper grooming, product knowledge, and selling skills. Conduct periodic training sessions to improve team performance and motivation. D2C Channel Coordination: Collaborate with marketing for retail campaigns, sampling drives, and promotional activities. Coordinate with production and warehouse teams to ensure timely replenishment. Support online D2C efforts where required, especially in terms of order fulfillment and coordination. Required Qualifications: Bachelor's degree in Business, Marketing, Retail Management, or related field. 2-4 years of experience in retail sales, preferably in FMCG, food, or organic product sectors. Experience with D2C retail formats (brand stores, kiosks, exhibitions) is a plus. Key Skills: Strong interpersonal and communication skills Sales and target orientation Inventory and operations management Analytical mindset with attention to detail Customer-first attitude Proficient in MS Excel / Google Sheets and POS systems Job Type: Full-time Pay: Up to ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Jodhpur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Experience: D2C brand scaling: 2 years (Preferred)
