Retail Sales & Operations Specialist (D2C)

You are a dynamic and detail-oriented Retail Sales & Operations Specialist responsible for managing and growing the Direct-to-Consumer (D2C) retail business. Your role involves handling day-to-day retail operations, ensuring a seamless customer experience, managing inventory, coordinating logistics, and driving sales through data-driven insights and on-ground execution. - Drive retail sales through effective store planning, merchandising, and promotions. - Achieve monthly, quarterly, and annual sales targets for D2C channels (own brand stores, kiosks, and marketplaces if applicable). - Track and analyze sales performance, identifying trends and opportunities to improve. - Ensure excellent customer service standards across all retail touchpoints. - Handle escalated customer queries or complaints in coordination with the support team. - Collect and act on customer feedback to enhance satisfaction and loyalty. - Maintain optimal stock levels by coordinating with the supply chain and warehouse teams. - Monitor and manage product expiry, damage, and return processes efficiently. - Ensure store cleanliness, display standards, and compliance with SOPs. - Supervise in-store sales staff, ensuring proper grooming, product knowledge, and selling skills. - Conduct periodic training sessions to improve team performance and motivation. - Collaborate with marketing for retail campaigns, sampling drives, and promotional activities. - Coordinate with production and warehouse teams to ensure timely replenishment. - Support online D2C efforts where required, especially in terms of order fulfillment and coordination. Qualifications Required: - Bachelor's degree in Business, Marketing, Retail Management, or related field. - 2-4 years of experience in retail sales, preferably in FMCG, food, or organic product sectors. - Experience with D2C retail formats (brand stores, kiosks, exhibitions) is a plus. Key Skills Required: - Strong interpersonal and communication skills - Sales and target orientation - Inventory and operations management - Analytical mindset with attention to detail - Customer-first attitude - Proficient in MS Excel / Google Sheets and POS systems Please note that this job is full-time with a day shift schedule. Performance bonus and yearly bonus are included in the benefits package. Relocation to Jodhpur, Rajasthan is preferred, and a minimum of 2 years of experience in D2C brand scaling is preferred.,