1623 Retail Operations Jobs - Page 36

Dear candidates, Greetings from Ample!! We have Opening for Retail Sales Executive for LEGO. Interested candidates can send in their updated resumes 9606018588 or anisha.ramola@ample.co.in SUMMARY Maximise the sale at the store, ensuring optimum customer satisfaction Achieve sales goals relative to store target Evaluating the customer's requirement by following customer engagement standards to provide best solutions Coordinating activities at the back office, managing inventory and managing payment reconciliation with bank Handling pre/post sales customer escalations and queries Interaction with cross-functional departments for operational support Requirements Excellent communication skills Should have flair for customer service Confident and presentable Should be flexible and adaptable in working hours

JOB DESCRIPTION DOCUMENT Job Title: Section Incharge / Sr Section Incharge Reporting to: Store Manager Role in the organization: To manage a section in the store in order to achieve category sales and provide superior customer service Nature of Experience: 5- 7 years of work exp in Retail sales operations Educational Qualification: MBA / Grad / PG Knowledge Required: Product Knowledge Store Operations Visual Merchandising I.T Operations Logistics Skills Required: Focus on Results Innovation and Openness to Learning Customer Focus Decision making Planning and Analysis People Development Team work Communication Circle of Influence: Influence from above - within the organization Impact from outside the organization MRHRetail Concepts PSCComm and PA SPPIIT HRTFinance and legal Store Manager / ZM / AM Customers Influence from above - within the organization CSE / CSA / Cashiers #Responsibility AreaDescriptionWeightage 1Sales Target AchievementAchievement of the category sales Targets for the store and thus contributing towards the increase in SPF and store sales target Identify potential customers and customise selling approach to cross sell/ up-sell Handling Customer queries Ordering and placing the right product mix to meet customer/ store needs Should be able to Gauge customer requirements, bulk orders and fulfillment of same 2Customer ServiceTo ensure superior customer service at all times Ensure major customer issues / complaints /feedbacks are escalated to the Store Manger/Area Manager 3Store OperationsEnsure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix To ensure timely and correct TO / TI Ensure optimal utilization of the wallet. To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss 4Visual MerchandisingEnhancing the customer experience by effectively monitoring the look and feel of the store Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix 5Administrative ResponsibilityTo compile or prepare different reports Support towards smooth and compliant store operations 6MIS and ReportingRegular analysis of sales and stocks region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly 7Self & Team Development/ TeamworkSelf development Team development by constant coaching and training Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

Hands-on experience with sourcing and evaluating candidates for all levels. Good understanding of labor legislation including regulations about flexible types of employment. Excellent communication and problem-solving skills. Knowledge of HR systems.

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are seeking a Store Manager to join our team at GAP store . This full-time position is located in Pune. The Store Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives. JOB DESCRIPTION Job Role: Store Operations Job Position: Store Manager Value Stream: Retail Operations Function: Store Operations Location: Pune Roles and Responsibilities KPIs Strategy and Planning Achieve revenue, gross margin Control inventory level and shrinkage Adhere to Mockshop guidelines 100% SOP Implementation Statutory Compliance Achieve AOP SOP Implementation and Adherence in department. People Management Inventory control Competition update Financial Planning & Budgeting Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF) Increase margins and minimize expenses Control shrinkage Achieve higher average transaction value per customer People Management Control Attrition Product knowledge, brand differentiation Optimize manpower resource for category Functional and behavioral training Update category and store associates on latest development in new product/brands and presentation/selling technique Policies, Processes & Procedures SOP Implementation and Adherence in department Achieve targeted ATS(Available to Ship) and Conversion Mystery Shopping Findings and Improvement Gather consumer data for feedback Adhere to Mockshop guidelines OPERATING NETWORK Key Interactions: Internal Subordinates Within the Function Outside the Function Customer Sales Associate(CSA) House Keeping Team Support Function Security & Loss Prevention Team External External Interface (Outside RIL) Vendors External Brand Supervisor KNOWLEDGE AND COMPETENCIES Education Qualifications: Graduation Experience: 8 Yr's Minimum Functional / Behavioral competencies required to execute the role FUNCTIONAL COMPETENCIES Ability to work under pressure Number proficiency Customer Centricity Excel Knowledge BEHAVIORAL COMPETENCIES Good communication skills Analytical & Presentation Skills Possible Next Role Movement: Cluster Manager

Job Summary: To design, deliver, and evaluate effective sales training programs for employees in Exclusive Brand Outlets (EBO) of the Vaya. The training aims to enhance customer experience, increase sales, and drive footfall by equipping employees with the skills, knowledge, and confidence required to excel in retail sales and customer service. The candidate should understand the products of the company, its market presence, target audience, market positioning & strategy to design an effective training plan. The person will involve in creating the latest Training Methods & Learning Curriculum. Key Deliverables: Develop and customize training modules tailored to the needs of retail employees, focusing on product knowledge, sales techniques, and customer engagement strategies. Utilize role-playing, simulations, and real world scenarios to enhance learning and ensure practical application. Provide coaching and mentorship to retail employees to foster continuous improvement in performance. Train employees on creating exceptional customer experiences, including understanding customer needs, upselling, and cross-selling techniques. Conduct workshops on active listening, effective communication, and problem solving to improve customer satisfaction and loyalty. Educate staff on brand values, product features, and benefits to help them confidently convey the brands story. Assess the effectiveness of training programs by analyzing sales performance, footfall trends, and customer feedback. Provide constructive feedback and actionable insights to employees to help them achieve their sales and service targets. Collaborate with Cluster Managers & Store Managers to identify performance gaps and recommend targeted training interventions. Work closely with the HR, Marketing, Visual Merchandising & Project teams to align training objectives with overall business goals. Prepare training schedules, track attendance, and maintain comprehensive training records. Submit regular reports on training effectiveness, employee performance improvements, and store-level outcomes

Job Requirements The Project Coordinator Diamond Excellence plays a critical role in driving execution of strategic projects focused on elevating product quality, customer trust, and operational scalability in the diamond category. This role partners with cross-functional leaders across supply chain, retail, merchandising, and quality to ensure best-in-class diamond standards are implemented and sustained across the network. Strategic Project Coordination: -Assist in the execution of national and zonal diamond excellence initiatives, from ideation to deployment. -Track and report on high-priority projects aligned with organizational KPIs (e.g., quality compliance, synthetic screening, diamond SOPs). -Ensure timely execution across stores, distribution centers, and vendor touchpoints. -Maintain project governance structures \u2013 charters, milestones, risk logs, and stakeholder updates. Cross-Functional Stakeholder Collaboration: -Coordinate between internal teams (Quality, Retail Ops, Learning & Development, Product) and external partners (gem labs, tech providers, vendors). -Facilitate working sessions, reviews, and leadership presentations on key diamond initiatives. -Support seamless rollout of enterprise-wide quality improvement programs. Operational & Quality Process Oversight: -Assist in refining and institutionalizing SOPs for diamond handling, evaluation, synthetic screening, and light performance protocols. -Monitor and support TEP (Tagging, Evaluation, Pricing) accuracy, especially for solitaires and high-value studded inventory. -Collaborate with store teams and gemmologists to drive error reduction and process discipline. Presentation & Reporting: -Maintain real-time dashboards for project health, diamond quality incidents, and training reach. -Analyze insights from store audits, feedback loops, and synthetic screening reports to support continuous improvement. -Develop and deliver high-impact presentations for cross-functional and leadership reviews, translating complex diamond-related insights (e.g., quality metrics, synthetic screening trends, TEP validations) into clear, actionable recommendations. Training & Capability Building: -Support the Diamond Excellence team in coordinating L&D interventions for RSOs and gemmologists. -Track completion and impact of training programs tied to diamond superiority, certification, and customer engagement. -Assist in creating digital and in-store tools that enable teams to demonstrate value to premium clientele. Work Experience Required Qualifications: -Bachelor's degree in Business, Operations, Gemmology, or related field; MBA certification preferred. -Understanding of gemmology or luxury retail operations strongly preferred. -Minimum 8-10 years of experience in project coordination, retail operations, or quality/process excellence roles. Skills & Competencies: -Strong execution orientation with ability to handle high-scale project portfolios. -Proficiency in MS Excel, PowerPoint, project management tools (e.g., Monday.com, MS Project, Smartsheet). -Excellent verbal and written communication; strong stakeholder management. -Analytical thinking and attention to operational detail. -Ability to thrive in a structured yet fast-paced, customer-obsessed environment.

The Store Manager oversee daily store operations, driving sales, and ensuring exceptional customer service. This role involves supervising staff, managing inventory, and contributing to the store’s overall success. Required Candidate profile Graduate 2-6 yrs exp in apparel retail industry Strong communication and interpersonal skills. Ability to motivate and lead a team effectively.

Hiring Store Staff for HealthKart Retail Store Designation-Store Staff (Retail Sales Executive ) Location-Viman Nagar -Pune Job Specification:- Energetic and ready to take challenges. Demonstrable leadership abilities Age between 24 - 35 Exp - 0 to 8 year Industry: Health Supplement & sports nutrition preferable, Retail Store Having sound knowledge of Nutrition and supplements, retail sales Should have good communication skills Marketing activities need to be done (LMS) Gym visits to increase the sale of store and awareness Excellent Selling Skills Job Description :- Overall operational responsibility of HealthKart store. Taking care of customer service Creating new customer database to increase the sale and share daily customer footfall report to your reporting manager. Stock/Inventory management - inward & outward Participate and conduct BTL & Local Store Marking activities to increase Sales of the Store i.e. Gym visit, product sampling in the different kinds of events. Handling store - Opening & closing of the store Cash management and daily banking with banking partner without any error. Raising customers Invoice Following store aesthetics Strong in operations & eye for detail. Strong in maintaining KPIs of the store. Promoting of products and services of the organization. Prepare and share Daily Sales MIS of the store. Interested candidate can share resume at himanshu.shrivastav@brightlifecare.com Neha.gupta1@brightlifecare.com or call/WhatsApp-8588034132

Hiring Store Staff and Store Manager for HealthKart Retail Store Designation-Store Staff and Store Manager Location-Kottivakkam-Chennai Job Specification:- Energetic and ready to take challenges. Demonstrable leadership abilities Age between 24 - 35 Exp - 0 to 8 year Industry: Health Supplement & sports nutrition preferable, Retail Store Having sound knowledge of Nutrition and supplements, retail sales Should have good communication skills Marketing activities need to be done (LMS) Gym visits to increase the sale of store and awareness Excellent Selling Skills Job Description :- Overall operational responsibility of HealthKart store. Taking care of customer service Creating new customer database to increase the sale and share daily customer footfall report to your reporting manager. Stock/Inventory management - inward & outward Participate and conduct BTL & Local Store Marking activities to increase Sales of the Store i.e. Gym visit, product sampling in the different kinds of events. Handling store - Opening & closing of the store Cash management and daily banking with banking partner without any error. Raising customers Invoice Following store aesthetics Strong in operations & eye for detail. Strong in maintaining KPIs of the store. Promoting of products and services of the organization. Prepare and share Daily Sales MIS of the store. Interested candidate can share resume at himanshu.shrivastav@brightlifecare.com Neha.gupta1@brightlifecare.com or call/WhatsApp-8588034132

About BIBA BIBA Apparels Private Limited ("BIBA"), the Indian fashion giant, stands true to its name. The brand has been dressing and embellishing demure maidens from every corner of India since 1986. With BIBA, always expect a truly unique, wow-inspiring ethnic experience! https://www.biba.in Purpose of the Job The Cluster Manager, will be responsible for leading a retail team who can ensure the store is focused on achieving sales goals, customer service and the shopping experience, and developing internal talent and to create, recommend, and implement ideas to help BIBA store reach all goals and objectives. This role works closely with distributors and Marketing team and to ensure enhancement of brand image. Experience : 2 yrs being as a Cluster Manager. Key Result Areas for the Incumbent - Process Responsibilities Drives sales activities and implements ways to improve volume and profit tracks sales and productivity Ensuring effective Inventory management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage) Review and analyze, articulate, and solve complex problems related to stock and sales and concepts to make effective business decisions Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action Ensure pricing of merchandise as per prescribed matrix Ensuring monthly feedback Concept on sales, stock positions and product feedback to be shared Strategize and seek opportunity for concept expansion in the territory Ensuring completion of new projects in a timely manner Identify locations for stores as per required process and quality and Understand Territory dynamics (demographics, consumer behavior, market understanding etc.) Ensuring VM Implementation, SOP adherence, Stock Transfer, Petty cash approvals,

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Collaborate with cross-functional teams to identify areas for improvement. Analyze data and metrics to inform business decisions and drive growth. Implement and maintain quality control measures to ensure high standards. Lead and motivate teams to achieve exceptional results and performance. Job Requirements Proven experience in process management and improvement. Strong analytical and problem-solving skills with attention to detail. Excellent communication and leadership skills with the ability to motivate teams. Ability to work in a fast-paced environment and adapt to changing priorities. Strong understanding of quality control measures and their implementation. Experience working with data and metrics to inform business decisions.

Area Manager handles operations of multiple retail stores (company-owned & franchise) in a region, ensuring smooth functioning, sales growth, and coordination between stores and head office.

The Store Manager oversee daily store operations, driving sales, and ensuring exceptional customer service. This role involves supervising staff, managing inventory, and contributing to the store’s overall success. Required Candidate profile Graduate 4-5 yrs exp. in apparel retail industry - Strong communication and interpersonal skills. - Proficiency in basic computer

Responsible for handing walkin customers. Required Candidate profile Graduate 2-3 yrs exp. in retail sales . immediate joiner Salary 15k-17k + Incentives

Job Summary: We are seeking a highly motivated and experienced Retail Store Operations Manager to lead daily store operations, ensure outstanding customer experience, drive store profitability, and implement best practices across store teams. The ideal candidate should have strong leadership, operational, and people management skills within a retail environment. Key Responsibilities: 1. Store Operations Management Oversee day-to-day operations of the retail store(s), ensuring seamless execution and adherence to SOPs. Monitor and manage store KPIs including sales, shrinkage, footfall conversion, ATV (Average Transaction Value), and UPT (Units Per Transaction). Ensure effective stock management, replenishment, and visual merchandising as per brand guidelines. 2. Team Leadership & Performance Management Lead, train, and motivate store staff to achieve performance and customer service goals. Drive accountability and performance through regular reviews, coaching, and feedback sessions. Create a culture of excellence and continuous improvement within the team. 3. Customer Experience & Relationship Management Ensure the highest levels of customer satisfaction through staff training and process improvement. Handle escalated customer issues and ensure timely resolution. Implement CRM initiatives and loyalty program strategies effectively. 4. Compliance & Standards Ensure compliance with company policies, health & safety regulations, and statutory requirements. Audit stores regularly to ensure standards in cleanliness, merchandising, and operational readiness. 5. Reporting & Analytics Analyze sales trends, inventory health, and customer feedback to propose actionable improvements. Prepare daily, weekly, and monthly performance reports and present them to management. Key Requirements: Experience: Minimum 5–8 years in retail store operations, with at least 2 years in a leadership/managerial role. Education: Bachelor's degree in Business Administration, Retail Management, or related field. MBA is a plus. Skills: Strong leadership and team-building capabilities. Excellent communication and interpersonal skills. Proficient in POS systems, MS Excel, and retail management software. Analytical mindset with a data-driven approach to problem-solving. Ability to work in a fast-paced, customer-centric environment.

Role Store Manager Retail Job Level/ Designation M1 /manager Function / Department Retail Location Job Purpose Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.) Key Result Areas/Accountabilities 1. Sales acquisition 2. Customer Service 3. Store management 4. People management 5. Marketing 6. Store profitability 7. HSW Core Competencies, Knowledge, Experience 1. Good communication and convincing skills 2. Customer handling 3. Store handling 4. Team handling skills 5. Decision making and delivering results Must have technical / professional qualifications 1. Graduate Years of Experience 1. 2-5 years on role experience Industries to look from 1. Telecom 2. Retail Ideal Organizations to look from Direct reports All store staff Phone Prescreen Pointer Questions (Must Haves for any Candidate submissions preferably from Hiring Manager) 1) Team handling 2) Customer front facing 3) Sales experience 4) Fluent communication 5) 2-5 years on role experience

Join the customer support team for one of the UK’s largest online warehouse and retail chains. Your role will involve handling inbound customer calls related to orders, deliveries, returns, product inquiries, and issue resolution. Viraj @8294897343 Required Candidate profile UG/ Graduates with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english Candidate should be comfortable working in 24*7 shifts. Perks and benefits Good incentives career growth. 5 days working.

Candidate has to manage a Car detailing store with managing cars for service. Responsibilities: * Operational Oversight * Team Coordination & staff performance * Customer Support Enablement * Inventory & Resource Management Annual bonus

Bloomingdale Public Relations is looking for Lifestyle PR Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement PR strategies for lifestyle clients. Write and distribute press releases, articles, and other PR materials. Build and maintain relationships with media contacts and influencers. Monitor and analyze media coverage and PR performance. Coordinate with clients to understand their PR needs and objectives. Organize and manage PR events and campaigns. Prepare and deliver PR reports and presentations to clients. Stay updated on industry trends and best practices in lifestyle PR. Provide training and support to clients on PR strategies and techniques. Participate in team meetings and provide updates on PR activities and initiatives. The candidate should have contacts and media relations with lifestyle writers, journalists, broadcasters, influencers, and podcasters. Prior client servicing experience is a must. Overall relevant previous work experience

We are looking for a highly skilled and experienced professional with 3 to 4 years of experience to join our team as a Manager - Strategy - Retail MFB in Mumbai. Roles and Responsibility Manage stakeholder relationships, ensuring compliance and partnerships. Conduct due diligence on sourcing and collection service providers. Strategize analytics, market insights, and research to inform business decisions. Coordinate cross-functionally to develop solutions. Represent the Micro Finance Business through presentations and other communications. Develop and implement business plans and product management strategies. Job Masters Degree/MBA/Graduation from a premier institution. 3 to 4 years of experience in Product/Sales/Business Development roles. Experience working in an NBFC, NBFC MFI, SFB, or Bank. Strong communication and analytical skills. Ability to manage internal and external stakeholders and corporate relationships. Knowledge of fintech products and business planning.

Role and Position: Head of Mall Operations Location Gurugram HR Experience – 15 to 20 Years ([Prefer from Retail/ Mall Operations domain] Role Objective: - Lead the Management and Operations of the High-End Commercial Retail Mall . End to End P&L Management and ensure the achievement of Centre (Mall) objectives in terms of Customer Centricity & Satisfaction, Profitability and Revenue Maximization by providing Quality services to Customers and support to the Tenants/Retailers and Monitoring all support services of Mall [BOH, Utilities, Manpower Agencies] Key Job Responsibility and Deliverable: 1. Formulating of Strategies, Defining Procedures, Department Control and functionality. 2. Implementing policies, generating reports for planning and development . Communicating about roles to achieve objectives and common goals. 3. Ensuring/ introducing best industry practices to achieve a Safe and Healthy / conducive environment for deployed manpower. 4. Fit out coordination (New stores / refurbishment / handover -takeover / reports) 5. Follow up with H.O Leasing team - accounts and mall accounts. 6. Project Management: Oversee facility and horticultural-related projects, including renovations, expansions, new installations, and landscape design. Ensure projects are completed on time and within budget. 7. Customer Experience : Ensuring the mall is a Safe, Enjoyable and Comfortable Environment for Customers. 8. Profitability : Working to maximize revenue and profitability by providing quality service to customers and supporting retailers. Develop and implement short and long-term retail strategies, plans, and programs to drive sales. 9. Facility Management Agencies : Monitoring and supervising facility/ manpower agencies , such as GHK, Parking, Engineering, Horticulture etc. 10. Staff management : Supervising staff, assigning tasks, and monitoring their performance. 11. Customer Service : Handling customer complaints and queries about mall experience and service. 12. Security & Safety : Controlling security arrangements for the premises and ensuring safety norms are implemented for the mall premises. Security checking and frisking, safety checks and procedures. 13. Budgeting : Planning mall budgets and managing company budgets. 14. Branding and Marketing : Developing and executing marketing strategies to increase footfall in the mall. Preferred candidate profile 1. Facility and Maintenance: Ensure the maintenance, repair, and cleanliness of all facilities and green spaces, including offices, warehouses, gardens, and other properties. 2. Vendor Development and Management 3. Budget Management: Oversee the facilities budget, including forecasting, monitoring expenses, and ensuring cost-effective operations. 4. Compliance & Safety: Ensure compliance with health, safety, and environmental regulations. Develop and implement safety procedures and emergency response plans. 5. Horticultural Management: Develop and manage landscaping plans, oversee the maintenance of gardens and green spaces, and implement sustainable horticultural practices. Ensure plant health and aesthetic quality. 6. Sustainability : Implement and promote sustainability initiatives to reduce environmental impact and improve energy efficiency in facilities and green spaces. 7. Reporting: Provide regular reports on facilities performance, horticultural activities, maintenance, and budget status to senior management. 8. Scheduling timelines for events 9. Tenant / vendor introduction – Defining Procedures / Policies. 10. Conducting Mock Drills / Evacuation drills. 11. Training (Code of conduct / safety procedures) 12. Fitout Procedures- Guidelines 13. Inventory store management 14. Formulating Security / Parking / Housekeeping checklist. Perks and benefits As per Industry Best Practices.

We are looking for a skilled professional with 5 to 10 years of experience to lead our regional mortgage operations unit in Mysore, driving high-quality customer experience while ensuring efficiency, compliance, and consistency. The ideal candidate will have a strong background in banking or financial services. Roles and Responsibility Investigate, collaborate on, and maintain operating policies and procedures for extending mortgage loans that conform to bank and industry standards. Review, respond to, and develop resolutions for compliance-related findings for the regional unit, serving as the first line subject matter expert for daily loan scenario questions. Interview, hire, train, coach, evaluate, and redirect team members for optimal performance. Ensure quality and production goals are met, monitoring workflow levels and redeploying resources as needed. Monitor and maintain established operations turn time and quality standards across processing, underwriting, and closing. Foster collaborative relationships with regional sales and operations units to ensure optimal communication and focus between sales and operations. Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow. Stay informed about changes related to the mortgage industry and bank changes affecting the mortgage department, suggesting process changes to ensure compliance. Collaborate with sales managers to ensure effective communication and alignment between sales and processing. Maintain consistency with main operations center policies, procedures, and workflow, incorporating market-specific practices for competitive advantage. Explore new technology options to enhance quality and efficiency, including due diligence of vendors and product onboarding. Ensure zero critical and repeated audit observations and manage open customer complaints within defined timelines. Analyze operational scorecards to identify root causes of exceptions and detect trends, identifying training opportunities, system or process enhancements, and performance development needs. Job Minimum 5 years of experience in banking or financial services. Strong knowledge of housing finance, branch operations, and retail operations. Excellent leadership and management skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience in managing and developing high-performing teams. A graduate degree is required for this position. Additional Info The company offers a dynamic and supportive work environment, with opportunities for growth and development.

We are looking for a skilled professional to join our team as a Regional Manager in Retail Operations, based in Chennai. The ideal candidate will have 5-10 years of experience and a strong background in retail operations, with excellent leadership and management skills. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient and effective service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate a team of professionals to achieve operational excellence. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Proven experience in retail operations or a related field, with at least 5 years of experience. Strong knowledge of banking and financial services, including housing and mortgage products. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams. Educational qualificationsAny Graduate or Postgraduate degree. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to delivering exceptional customer experiences and driving business growth.

We are looking for a highly skilled and experienced professional with 2 to 7 years of experience to manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries. The ideal candidate will have a strong background in Retail Loan Product process and excellent communication skills. Roles and Responsibility Manage all operations activities at the branch to ensure smooth functioning. Resolve customer queries and issues promptly to ensure high customer satisfaction. Support the Retail Loan Product process and ensure timely completion of tasks. Coordinate with various departments to achieve business objectives. Develop and implement processes to improve efficiency and productivity. Analyze customer feedback and suggest improvements to enhance customer experience. Job Minimum 2 years of experience in a related field, preferably in banking or financial services. Strong knowledge of Retail Loan Product process and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and leading teams to achieve business objectives. Educational qualificationAny Graduate. Additional Info The company offers a competitive salary package and opportunities for growth and development.

Role & responsibilities Knowledge/ Skills Required: Retail sales and marketing knowledge Strong leadership and communication skills Customer service and complaint handling Inventory control and stock analysis Basic computer skills (MS Excel, WIZAPP software) Preferred candidate profile