Restaurant Manager

We are looking for a passionate and experienced leader to join our team as Restaurant Manager for our HIAL (Hyderabad International Airport, Hyderabad) store.

As a Restaurant Manager, you will be responsible for overseeing all store operations, delivering exceptional guest experiences, and driving team performance. This is a strategic leadership role with a direct impact on brand reputation.

Job Position:

Essential Skills for your mission:

• Leadership Excellence:

  Inspire, mentor, and lead a team to exceed operational goals and deliver world-class service.

• Operational Management:

  Take full charge of store operations - including shift transitions, inventory, and compliance with SOPs and brand standards.

• Guest Experience:

  Cultivate an outstanding guest-first culture and resolve issues quickly to maintain high service standards.

• Coffee Expertise:

  Deep understanding of coffee, brewing techniques, and beverage presentation to elevate product quality and staff knowledge.

• Financial Acumen:

  Drive profitability by managing budgets, controlling costs, and achieving sales targets.

• IHM Graduate Preferred:

  Candidates with an IHM background and a proven track record in high-volume coffee environments will be prioritized.

• Communication & Training:

  Lead clear communication across shifts, deliver effective training sessions, and nurture continuous improvement.

• Health & Safety Compliance:

  Maintain the highest hygiene and safety standards, particularly important in airport environments.

Once you are here, you will:

Team Leadership

• Manage, coach, and inspire a team of 20-25 crew and shift leaders.
• Plan schedules, manage staffing, and lead team briefings.
• Conduct performance appraisals and handle escalations.
  

Guest Experience

• Ensure consistent execution of the Tim Hortons guest experience.
• Resolve customer concerns promptly and professionally.
• Maintain an inviting ambience aligned with brand guidelines.
  

Operations Management

• Own daily operations: opening, closing, shift transitions, and reporting.
• Monitor and analyze sales, labor, and inventory metrics.
• Ensure all airport regulations and brand compliance requirements are met.
  

Inventory & Maintenance

• Maintain optimal stock levels, conduct inventory audits, and report discrepancies.
• Oversee functionality of equipment and liaise with maintenance vendors.
  

Why should you work with us?

Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our HIAL store, you will represent the brand to thousands of travelers and help build a legacy of excellence.