We are looking for a passionate and experienced leader to join our team as Restaurant Manager for our BIAL (Kempegowda International Airport, Bengaluru) store. As a Restaurant Manager, you will be responsible for overseeing all store operations, delivering exceptional guest experiences, and driving team performance. This is a strategic leadership role with a direct impact on brand reputation. Job Position: Restaurant Manager (Full Time) Job Location: Kempegowda International Airport (BIAL), Bangalore Essential Skills for your mission: Leadership Excellence: Inspire, mentor, and lead a team to exceed operational goals and deliver world-class service. Operational Management: Take full charge of store operations - including shift transitions, inventory, and compliance with SOPs and brand standards. Guest Experience: Cultivate an outstanding guest-first culture and resolve issues quickly to maintain high service standards. Coffee Expertise: Deep understanding of coffee, brewing techniques, and beverage presentation to elevate product quality and staff knowledge. Financial Acumen: Drive profitability by managing budgets, controlling costs, and achieving sales targets. IHM Graduate Preferred: Candidates with an IHM background and a proven track record in high-volume coffee environments will be prioritized. Communication & Training: Lead clear communication across shifts, deliver effective training sessions, and nurture continuous improvement. Health & Safety Compliance: Maintain the highest hygiene and safety standards, particularly important in airport environments. Once you are here, you will: Team Leadership Manage, coach, and inspire a team of 10-15 crew and shift leaders. Plan schedules, manage staffing, and lead team briefings. Conduct performance appraisals and handle escalations. Guest Experience Ensure consistent execution of the Tim Hortons guest experience. Resolve customer concerns promptly and professionally. Maintain an inviting ambience aligned with brand guidelines. Operations Management Own daily operations: opening, closing, shift transitions, and reporting. Monitor and analyze sales, labor, and inventory metrics. Ensure all airport regulations and brand compliance requirements are met. Inventory & Maintenance Maintain optimal stock levels, conduct inventory audits, and report discrepancies. Oversee functionality of equipment and liaise with maintenance vendors. Why should you work with us? Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our BIAL store, youll represent the brand to thousands of travelers and help build a legacy of excellence.
We are looking for a passionate and experienced Shift Manager to join our HIAL (Hyderabad International Airport, Hyderabad) store. As a Shift Manager, you will be responsible for overseeing all shift operations, delivering exceptional guest experiences, and driving team performance. Job Position: Shift Manager (Full Time) Job Location: Hyderabad International Airport (HIAL), Hyderabad Essential Skills for your mission: Guest Service/Quality Food and Beverages Welcomes and connects with Guests. Determines Guest needs and suggests appropriate product, offering demonstrations and samples. Remains focused on Guest satisfaction and thank every Guest. Regularly asks Guests for feedback Follows food, health, safety, and sanitation guidelines for all our products. Regularly identifies operational improvements that drive customer satisfaction and minimize waste and inefficiency Restaurant Operations Follows and takes a lead in directing others to follow policies and procedures for operational flows at each station, and applying standards for merchandising stock rotation and storing of all products. Performs and directs others to complete cleaning tasks in accordance with duty roster and cleaning schedules. Places orders to assist shift operators. Assists in Team scheduling and in adjusting staffing to meet business requirements/patterns. Flawlessly executes store plans to increase sales and control costs Executes consistently on all store operating standards Profitability Follows and guides others in following cash handling procedures and till point policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales and improving profits. Assists store management with accounting and banking responsibilities. Records and is accountable for store funds while running a shift. People Development Acts as a role model, providing guidance and training to store Team Members on all performance expectations. Ensures Team Members adhere to food and beverage quality and requirement. Demonstrates and ensures all policies and procedures are followed. Communicates store and employee concerns to store management Provides ongoing coaching to strengthen the performance of other employees, improving skills in needed areas Cash Handling, Stock Control and Add-On Sales: Follows cash handling procedures and till point policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales/add-on sales Working with the Team: Building strong working relationships with team and Store Manager Demonstrating support for team/store decisions and seeking to understand the rationale behind decisions Effectively communicating timely and important information to Store Manager and team Actively seek and act on feedback Delivers difficult messages with confidence and compassion Works collaboratively with team and motivates team members to meet goals Responds calmly and professionally when his/her authority is challenged Why should you work with us? Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our HIAL store, you will represent the brand to thousands of travelers and help build a legacy of excellence.
We are looking for a passionate and experienced leader to join our team as Restaurant Manager for our HIAL (Hyderabad International Airport, Hyderabad) store. As a Restaurant Manager, you will be responsible for overseeing all store operations, delivering exceptional guest experiences, and driving team performance. This is a strategic leadership role with a direct impact on brand reputation. Job Position: Restaurant Manager (Full Time) Job Location: Hyderabad International Airport (HIAL), Hyderabad Essential Skills for your mission: Leadership Excellence: Inspire, mentor, and lead a team to exceed operational goals and deliver world-class service. Operational Management: Take full charge of store operations - including shift transitions, inventory, and compliance with SOPs and brand standards. Guest Experience: Cultivate an outstanding guest-first culture and resolve issues quickly to maintain high service standards. Coffee Expertise: Deep understanding of coffee, brewing techniques, and beverage presentation to elevate product quality and staff knowledge. Financial Acumen: Drive profitability by managing budgets, controlling costs, and achieving sales targets. IHM Graduate Preferred: Candidates with an IHM background and a proven track record in high-volume coffee environments will be prioritized. Communication & Training: Lead clear communication across shifts, deliver effective training sessions, and nurture continuous improvement. Health & Safety Compliance: Maintain the highest hygiene and safety standards, particularly important in airport environments. Once you are here, you will: Team Leadership Manage, coach, and inspire a team of 20-25 crew and shift leaders. Plan schedules, manage staffing, and lead team briefings. Conduct performance appraisals and handle escalations. Guest Experience Ensure consistent execution of the Tim Hortons guest experience. Resolve customer concerns promptly and professionally. Maintain an inviting ambience aligned with brand guidelines. Operations Management Own daily operations: opening, closing, shift transitions, and reporting. Monitor and analyze sales, labor, and inventory metrics. Ensure all airport regulations and brand compliance requirements are met. Inventory & Maintenance Maintain optimal stock levels, conduct inventory audits, and report discrepancies. Oversee functionality of equipment and liaise with maintenance vendors. Why should you work with us? Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our HIAL store, you will represent the brand to thousands of travelers and help build a legacy of excellence.
We are looking for a passionate and experienced leader to join our team as Restaurant Manager for our BIAL (Bangalore International Airport, Bangalore) store. As a Restaurant Manager, you will be responsible for overseeing all store operations, delivering exceptional guest experiences, and driving team performance. This is a strategic leadership role with a direct impact on brand reputation. Job Position: Restaurant Manager (Full Time) Job Location: Bangalore International Airport (BIAL), Bangalore Essential Skills for your mission: Leadership Excellence: Inspire, mentor, and lead a team to exceed operational goals and deliver world-class service. Operational Management: Take full charge of store operations - including shift transitions, inventory, and compliance with SOPs and brand standards. Guest Experience: Cultivate an outstanding guest-first culture and resolve issues quickly to maintain high service standards. Coffee Expertise: Deep understanding of coffee, brewing techniques, and beverage presentation to elevate product quality and staff knowledge. Financial Acumen: Drive profitability by managing budgets, controlling costs, and achieving sales targets. IHM Graduate Preferred: Candidates with an IHM background and a proven track record in high-volume coffee environments will be prioritized. Communication & Training: Lead clear communication across shifts, deliver effective training sessions, and nurture continuous improvement. Health & Safety Compliance: Maintain the highest hygiene and safety standards, particularly important in airport environments. Once you are here, you will: Team Leadership Manage, coach, and inspire a team of 15-20 crew and shift leaders. Plan schedules, manage staffing, and lead team briefings. Conduct performance appraisals and handle escalations. Guest Experience Ensure consistent execution of the Tim Hortons guest experience. Resolve customer concerns promptly and professionally. Maintain an inviting ambience aligned with brand guidelines. Operations Management Own daily operations: opening, closing, shift transitions, and reporting. Monitor and analyze sales, labor, and inventory metrics. Ensure all airport regulations and brand compliance requirements are met. Inventory & Maintenance Maintain optimal stock levels, conduct inventory audits, and report discrepancies. Oversee functionality of equipment and liaise with maintenance vendors. Why should you work with us? Tim Hortons is one of the fastest-growing coffee chains in India. Our leadership roles offer structured career development and exposure to dynamic, high-volume environments such as airports. As the face of our BIAL store, you will represent the brand to thousands of travelers and help build a legacy of excellence.
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