Restaurant Captain

Job Summary:

We are seeking a confident and service-oriented Restaurant Captain to lead the front-of-house team and ensure a smooth and high-quality dining experience for guests. The Restaurant Captain plays a key role in supervising service staff, handling guest interactions, and coordinating with kitchen and bar teams for timely service.

Key Responsibilities:Guest Service:

• Greet and welcome guests professionally and courteously
• Assist in seating arrangements and ensure guest comfort
• Take food and beverage orders accurately and promptly
• Make menu suggestions, explain dishes, and upsell items (combos, specials, beverages)
• Ensure timely serving of food and drinks
• Handle guest feedback or complaints and resolve issues professionally

Team Supervision:

• Supervise and coordinate daily activities of stewards and waiters
• Assign sections and tables to staff during each shift
• Ensure tables are set as per SOPs and cleanliness is maintained at all times
• Monitor staff grooming, behavior, and service quality
• Provide on-the-job training to junior team members

Coordination & Reporting:

• Coordinate between kitchen, service, and cashier teams for efficient order flow
• Ensure accurate billing and POS entries
• Monitor inventory of service items like cutlery, crockery, and linens
• Assist the Restaurant Manager in daily reporting and floor operations

Requirements:

• 2–4 years of experience in food & beverage service, with at least 1 year in a supervisory or team lead role
• Strong knowledge of food service operations and multi-cuisine menus
• Good communication and interpersonal skills
• Leadership abilities and a positive attitude
• Well-groomed and guest-friendly personality
• Basic knowledge of POS systems and billing processes

Preferred Qualifications:

• Diploma or Certification in Hotel Management or F&B Service (preferred)
• Fluency in Hindi and basic spoken English
• Experience in cafés, casual dining, or family restaurants is an advantage

Work Schedule:

• Rotational shifts (Lunch / Dinner)
• Must be available on weekends and public holidays

Salary & Benefits:

• Competitive salary depending on experience
• Daily staff meals provided
• Uniform provided
• Performance incentives and growth opportunities

About ZOCA Café / ZOCA Diner:

ZOCA is a vibrant, multi-cuisine restaurant brand focused on delivering exceptional dining experiences through flavorful food, energetic service, and a lively ambiance. Join our growing team and build your career in hospitality.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person