Restaurant Captain

Job Title: Restaurant Captain (Chinese Restaurant) Job Summary: We are seeking a professional and customer-oriented Restaurant Captain to oversee daily operations and ensure a high-quality dining experience at our Chinese restaurant. The ideal candidate will have excellent leadership skills, a deep understanding of Chinese cuisine, and the ability to coordinate staff efficiently. Key Responsibilities: Guest Service: Welcome and assist guests, ensuring they have a pleasant dining experience. Handle special requests and resolve customer complaints professionally. Team Supervision: Lead and coordinate the service staff, ensuring smooth operations during shifts. Provide guidance to waiters and ensure all team members follow restaurant protocols. Order Management: Assist guests in ordering by providing menu recommendations and ensuring accurate order-taking. Communicate effectively with the kitchen to ensure timely food preparation. Training & Development: Train new service staff on restaurant standards, menu knowledge, and customer service skills. Hygiene & Presentation: Ensure that the restaurant maintains high hygiene and cleanliness standards. Oversee table settings, decorations, and food presentation. Billing & Cash Handling: Oversee the billing process, ensuring accurate charges and smooth transactions. Assist in daily sales reporting and cash reconciliation. Inventory & Stock Management: Monitor and manage stock levels for tableware, condiments, and beverages. Coordinate with the kitchen and bar for efficient inventory control. Requirements: Prior experience as a Restaurant Captain or similar role in a Chinese restaurant. Strong knowledge of Chinese cuisine and dining etiquette. Excellent communication and leadership skills. Ability to multitask and work efficiently in a fast-paced environment. Strong customer service skills with a problem-solving mindset. Flexibility to work evenings, weekends, and holidays as required. If you are a passionate and dedicated hospitality professional with a love for Chinese cuisine, we would love to hear from you! Apply now to join our team.