Restaurant Captain

A restaurant captain oversees daily dining room operations to ensure high service standards and guest satisfaction by supervising staff, managing service, coordinating with the kitchen, and addressing guest concerns. Key responsibilities include leading service teams, ensuring cleanliness and safety, managing orders, handling cash and billing, and contributing to staff training and development. Key Responsibilities

• Guest Service & Relations: Greet guests, assist with seating and menu selections, resolve complaints, and ensure overall guest satisfaction.
• Staff Supervision & Training: Lead and train front-of-house staff, conduct pre-shift briefings, assign tasks, and ensure adherence to service standards.
• Operational Management: Oversee daily operations, coordinate with the kitchen to manage orders and product availability, and ensure smooth table turnover.
• Service & Presentation: Ensure correct table settings, handle food and beverage service with enthusiasm, and maintain high-quality standards.
• Cleanliness & Safety: Monitor and maintain cleanliness in the dining area and ensure compliance with health and safety regulations.
• Financial Management: Manage cash handling and billing accuracy, assisting with revenue and expense tracking.
• Inventory Management: Monitor and manage inventory of food, beverages, and other supplies.

Essential Skills & Attributes

• Leadership: Ability to lead, motivate, and organize a team.
• Customer Service: Excellent communication, interpersonal skills, and a customer-centric approach.
• Attention to Detail: Crucial for managing service quality, settings, and guest needs.
• Problem-Solving: Capacity to address and resolve customer concerns and operational issues promptly and tactfully.
• Menu & Beverage Knowledge: In-depth understanding of the menu to answer questions and make recommendations.
• Professionalism: Maintaining a calm and professional demeanor, especially in high-pressure situations.
• Organizational Skills: Strong ability to manage multiple tasks and coordinate various aspects of the dining experience.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person