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15.0 years
2 - 3 Lacs
Hyderābād
Remote
ClinicMind is a leading healthcare technology and services company dedicated to providing healthcare clinics with comprehensive Patient Engagement, EHR, and RCM solutions. Our mission is to empower clinicians and their teams to deliver superior patient care, maximize reimbursement, streamline workflows, and facilitate healthcare practice growth. As we continue to scale, we seek a Senior Medical Billing Manager with a proven track record in high-volume medical billing, large-scale team leadership, and payer-provider contract negotiations to enhance our billing operations and financial performance. Position Overview: The Senior Medical Billing Manager will manage the revenue cycle, build accurate and timely billing processes, and resolve complex billing issues specific to chiropractic and mental health practices. This role requires a deep understanding of the billing procedures, insurance regulations, and proficiency in medical coding. Key Responsibilities: Oversee High-Volume Billing Operations Manage the end-to-end RCM process, ensuring the efficient processing of at least $500M in insurance payments annually. Develop and implement best practices for claims submission, denials management, and revenue optimization. Monitor and drive KPIs such as Net Collections Ratios, clean claims rate, DSO, collections efficiency, and reimbursement improvements. Large-Scale Team Leadership & Development Build, lead, and manage a high-performing RCM team of at least 400 members across multiple functions (billing, coding, collections, A/R follow-up, and payer relations). Implement structured training, performance monitoring, and continuous improvement initiatives to drive excellence. Foster a culture of accountability, collaboration, and innovation within the billing team. Payer-Provider Contract Negotiations & Reimbursement Optimization Negotiate, implement, and consistently improve payer-provider reimbursement contracts to secure optimal payment rates. Work closely with payers to reduce denials, increase collections, and optimize fee schedules. Stay ahead of industry trends, regulatory changes, and reimbursement policies to ensure compliance and maximize revenue potential. Billing Performance Improvement & Process Optimization Design and execute strategic initiatives to improve billing accuracy, reduce rework, and accelerate cash flow. Leverage data analytics, automation, and technology to enhance operational efficiency. Drive continuous improvements in collections, aging A/R resolution, and revenue recovery strategies. Qualifications & Experience: 15+ years of medical billing and RCM leadership experience, with a focus on high-volume claims processing. Proven success in managing a billing team of 400+ members across multiple locations or departments. Strong expertise in processing at least $500M in annual insurance payments. Extensive experience in negotiating and improving payer-provider reimbursement contracts. Deep knowledge of chiropractic and mental health billing, coding, compliance, and payer policies. Track record of achieving and consistently improving billing performance KPIs. Strong leadership, communication, and problem-solving skills to drive organizational growth. Proficiency in RCM software, billing platforms, analytics tools, and automation technologies. Why Join Clinicmind? Be part of a fast-growing, industry-leading SaaS EHR and RCM company. Lead large-scale, high-impact initiatives in medical billing and revenue optimization. Drive real financial success by improving provider reimbursements and operational efficiency. Collaborate with a team of industry experts in a dynamic and innovative work environment. Competitive salary, performance incentives, and career advancement opportunities. Position Requirements Must have a stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be in a quiet environment Must be comfortable working the US Eastern Time business hours Minimum system requirement: Desktop or Laptop at least 16GB
Posted 1 hour ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Vendor Masterfile Associate - Hybrid - Chennai (Office based) ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Vendor Masterfile Associate to join our diverse and dynamic team. As a Vendor Masterfile Associate, you will play a crucial role in managing vendor data, ensuring accuracy and compliance, and driving efficient procurement processes. Your attention to detail and organizational skills will be instrumental in maintaining our vendor masterfile integrity and optimizing vendor management practices. What You Will Be Doing Managing vendor data in the masterfile system, ensuring accuracy and completeness. Reviewing and verifying vendor information to ensure compliance with company policies and procedures. Communicating with internal stakeholders and vendors to gather necessary information and resolve discrepancies. Driving procurement processes by updating vendor records, including pricing and payment terms. Generating reports and performing data analysis to identify trends and opportunities for improvement in vendor management. Your Profile Bachelor’s degree in business administration, Finance, Accounting, or related field preferred. Previous experience in vendor management, data entry, or a related field is a plus. Strong attention to detail and accuracy in data entry and management. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel and other data management tools. What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply Show more Show less
Posted 1 hour ago
0 years
6 - 10 Lacs
Hyderābād
On-site
Job Description: Position Summary: We are seeking a highly skilled Staff DevOps Engineer to design, maintain, and enhance the Azure environment required to build images and compile applications for embedded devices. This role focuses on creating robust infrastructure and automation processes to support these operations, including the management of security keys critical to device functionality. The ideal candidate will bring deep expertise in Azure, Git, automation, and DevOps best practices to deliver a reliable, scalable, and secure environment. Key Responsibilities: Azure Environment Management: Design, maintain, and optimize Azure infrastructure for image creation and application development for embedded devices. Implement best practices for Azure resource provisioning, configuration, and monitoring. Security Key Management: Implement secure processes for generating, storing, and managing keys for embedded devices. Ensure compliance with security standards and protocols. Automation & CI/CD Pipelines: Build and maintain robust CI/CD pipelines to support development, testing, and deployment workflows. Automate infrastructure provisioning, configuration, and monitoring tasks. Collaboration: Work closely with software development, hardware, and QA teams to ensure smooth integration and deployment processes. Act as a mentor to junior engineers, sharing expertise in DevOps practices. Qualifications: Technical Expertise: Strong experience with Azure services, including Azure DevOps, Virtual Machines, and Key Vault. Proficiency in Git and version control best practices. Proficiency in scripting languages (e.g., Python, Bash, PowerShell). DevOps Practices: Deep understanding of CI/CD pipelines and tools like Azure Pipelines, Jenkins, or GitHub Actions. Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus. Security: Strong knowledge of key management practices and securing infrastructure. Familiarity with cybersecurity principles, including encryption and secure communication. Problem-Solving: Proven ability to troubleshoot and resolve complex technical issues in distributed systems. Strong analytical and problem-solving skills. At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Culture is our Passion
Posted 1 hour ago
5.0 years
0 Lacs
Hyderābād
On-site
Job Description: We are hiring an engineer of ServiceNow DevOps with a strong background in technical insight in ServiceNow and experience with delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will work on the platform team implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. The position requires new tools to be created, implementation of OOTB solutions from NOW, and integration of external tools. The position requires close collaboration with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles. To be successful in this role you have an active background in platform support across many modules with a large scale CMDB. When required you will have the capability to engage at a ‘design & code’ level. You will have experience in all aspects of the software development lifecycle and are expected to have good teamwork, communication, and problem-solving skills. You will need a deep understanding of agile software methodologies and the ability to balance technical expertise and acumen. Additionally, you will be given opportunity to introduce new modules and idea in ServiceNow which client and product owners can use and enhance their day to day activity. Roles & Responsibilities Provide Architecture, design, development, testing of Out of the box ServiceNow software Solutions Support application teams in their use of the platform – create scoped apps, investigate issues, etc. Deliver new features around CICD, UAM, and platform tools to allow the customer to more easily develop solutions on the platform Provide root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests Perform product owner function for the tools they’ve written for the platform Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, Process Automation and other ServiceNow features and functionalities. Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. Guiding a team or team members with technical knowledge and path forward for implementation Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. Actively participate in daily stand-up meetings Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. Reusing and scaling components to accommodate future growth and eliminate junk code. Support detailed documentation of systems and features. Act as liaison between external vendors and internal product, business, engineering, and design teams Qualifications - Internal Skills Knowledge and Experience CSA – certified system administrator At least one of CAD certified application developer or CIS certified implementation specialist 5+ years of experience in ServiceNow development, configuration and administration. Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Process Automation, notifications and other ServiceNow modules and functionalities. Experience working with Import Set, transform map, table API and Robust Transform Engine Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) Experience in working on complex notification logic. Deployment experience. Strong technical leadership and project delivery including via vendors. Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. Good understanding of web-based Application Architectures and Application interfaces Proficiency in client side and server side Scripting. Business Rules, Runbook Automation, Workflow development Reusing and scaling components to accommodate future growth. Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Posted 1 hour ago
5.0 years
3 - 7 Lacs
Hyderābād
On-site
As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description The Financial Planning & Analysis (FP&A) Senior analyst is responsible for providing in-depth support to the business through budgeting, forecasting, and variance analysis of expenses, revenues, and Assets Under Management (AUM). You will work closely with FP&A counterparts to identify the financial drivers impacting business performance and ensure alignment with organizational objectives. The role also entails monitoring daily and monthly deadlines, managing client relationships, and leading training and transformation projects aimed at process simplification, standardization, and automation. Key Responsibilities: Business Collaboration: Work with FP&A counterparts to gain insights into business aspects affecting expenses, revenues, and AUM. Budgeting & Forecasting: Assist in the budgeting process and analyze forecast data, providing a detailed variance analysis of month-on-month performance, comparing against budget, forecast, and prior actuals at the General Ledger (GL) level. Deadline Management: Ensure all tasks are completed on time as per agreed client deadlines and proactively communicate any delays or limitations. Client Communication: Address and resolve client queries and ad-hoc requests independently while providing actionable solutions to improve daily operations. Training & Mentorship: Lead and organize training for new joiners, continuously update process documentation (SOPs), and drive training for new client-driven projects. Process Improvement: Spearhead internal team projects that focus on process transformation, simplification, and automation to enhance efficiency. Procedure Review: Regularly review and update process procedures and ensure they reflect any new changes. Continuous Improvement Projects: Actively participate in projects under the supervisor’s guidance that aim to improve processes and deliver better outcomes for clients. Core Competencies: Deep understanding of Generally Accepted Accounting Principles (GAAP) and internal controls. Strong analytical and problem-solving skills with an ability to think critically. Excellent interpersonal skills and the ability to manage teams effectively. Ability to meet strict deadlines and deliver high-quality work under pressure. Expertise in financial and accounting systems (preferably Oracle), with advanced knowledge of the Microsoft Office suite. A minimum of 5-7 years of experience in FP&A or a related accounting function, including experience with process improvement and systems implementation. Key Attributes: Ability to perform detailed analysis using advanced data tools like Alteryx and visualization tools such as Tableau or Power BI. Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines. Self-motivated with a structured and disciplined approach to work. Positive and proactive team player with excellent communication (verbal/written) and interpersonal skills. Flexibility to adapt to changing priorities and work in a global, multicultural environment. Demonstrated ability to learn, upskill, and mentor others in the technical FP&A domain. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What’s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers: https://careers.invesco.com/india/
Posted 1 hour ago
5.0 years
0 Lacs
Hyderābād
On-site
Solution Consultant - SAP EAM Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive. Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role The Solution Consultant’s (SC) primary responsibility is to engage with our customers’ leaders in plant maintenance to provide consulting on value improvement cases, maturity assessments, process improvement, and mobility best practices engagements. Our SCs engage with clients by leading the solution design process, driving adoption of Innovapptive's connected worker solutions using cloud based SaaS offerings and mobility solutions. As a solution consultant, you are responsible to Identify solution need and user stories and design approach for Field work force to enable KPI improvements such as: Efficient and enabled plant maintenance execution Expedited and on time execution of maintenance work Compliance with regulatory and industry requirements If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Gathering : Work closely with customers and internal stakeholders to gather and prioritize requirements, translating them into actionable product features in the Business Requirement Document. Solution Design and Value Modelling : Lead the design workshop with customers in designing the solution with product features leading to optimization of Operational KPIs and value realization and documenting the solution in Solution Design Document. Build the value model relevant customer solution to prove the ‘$’ value savings by implementing the Innovapptive solutions. Test Scenarios : Document the related test scenarios as per the business requirements and document it in the Requirement Traceability Matrix. Rapid Iteration and Execution: Champion a culture of speed and agility, driving rapid solution iteration and execution. Set high bars for quality, efficiency, and speed-to-value. Break down complex problems into actionable steps, and relentlessly prioritize to deliver results quickly. Solution Delivery and ROI Realization : Making sure that the delivery timelines are met with the expected quality standards and assuring that the ROI is realized after Go-Live. Drive the user adoption by building and maintaining the value models to reduce the equipment downtime, improve productivity for maintenance and operational personnel. Product Management Collaboration : Partner with the product management team to provide insights and recommendations on product development, feature prioritization, and roadmap planning User Persona Analysis : Deeply understand the challenges, pain points, and goals of customer’s maintenance professionals and technicians who rely on our "Mobile First" Connected Worker SaaS Solution and design the solution with the features that alleviate their core pain points. Training and Documentation : Develop training materials and documentation tailored to maintenance professionals, empowering them to maximize the value of our solution. Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, professional services and sales teams to align on product design and development. Foster a culture of collaboration, transparency, and cross-functional excellence. Work closely with engineering to deliver high-quality products on time and within budget. Startup Mindset: Thrive in a dynamic, fast-paced startup environment. Embrace ambiguity and take ownership of challenges. Display entrepreneurial spirit, innovative thinking, and a willingness to take calculated risks. Be adaptable, resilient, and results oriented. What You Bring to the Team: Bachelor’s degree in Computer Science, Information Technology, or related field. At-least 5+ years of relevant experience as a solution engineer/ functional expert in designing applications for Smart Manufacturing / Connected Plant areas 3+ years of domain experience in Maintenance, and Operations Experience in functional solution design including requirement gathering, prioritization, documentation and consulting in the areas of Digital / Smart Manufacturing Extensive knowledge of business processes in Plant Maintenance Processes – Work Order Planning & Scheduling, Notifications, Work Order Execution and Processing,, Functional Locations,, and Inspections & Permits Preferred Experience: have at least 1-2 full cycle project implementation experience or equivalent experience Excellent analytical and problem-solving skills. Ability to leverage knowledge to design and develop solutions that improve productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies Self-motivated and capable of working with minimal supervision. Ability to work independently and as part of multiple teams Excellent problem-solving skills and team player Leading teams and coordinating project activities is a huge plus Excellent verbal and written communication skills Detail-oriented and diligent Strong sense of ownership Ethical Conduct Excellent Organizational Skills Nice to Have: CCBA or CBAP certification What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off. Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music Innovapptive does not accept and will not review unsolicited resumes from search firms . Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws. U8iObinpQo
Posted 1 hour ago
8.0 years
0 Lacs
Nagercoil, Tamil Nadu, India
On-site
Job Description: Manager - Operations (Night Shift) Job Summary: We are seeking a skilled and proactive Manager - Operations to lead and manage night shift operations for a team working on pre-processing tasks, including model validation, user acceptance testing (UAT), and other ad hoc tasks critical to AI workflows. The role involves managing 6-7 Team Leaders, ensuring operational excellence, and collaborating closely with the Cross-functional team to align with organizational and compliance standards. Key Responsibilities: Team Leadership: · Manage, guide and mentor 6-7 Team Leaders to ensure their teams deliver high-quality results in model validation, UAT, and ad hoc pre-processing tasks. · Conduct performance reviews for Team Leaders and ensure they effectively manage their respective teams. · Foster a collaborative and productive environment to achieve operational objectives. Operational Management: · Oversee the night shift pre-processing workflows, including model validation, UAT, and any adhoc requests. · Ensure tasks are allocated effectively, monitored for progress, and completed within established timelines. · Address and resolve operational challenges in real-time to maintain workflow continuity. · OKRs and Performance Monitoring: Need to track the progress towards OKRs and take corrective action to meet or exceed targets. Communicate OKR updates to senior management and provide actionable insights. · Monthly Model Performance Reporting: Prepare monthly model performance reports and share with senior management. · HC Utilization Reporting: Monitor and track headcount utilization, ensuring resources are optimally allocated to tasks. Analyze productivity data to identify overstaffing or understaffing issues and propose solutions. Provide detailed HC utilization reports to senior management monthly. Model Validation and UAT Oversight: · Ensure teams follow proper protocols for validating AI/ML models and conducting user acceptance testing. · Review and ensure the accuracy of validation and testing reports generated by the team. · Identify gaps or anomalies in the process and implement corrective measures. Stakeholder and Customer Management: · Act as the primary liaison with the Internal/External Customers during the night shift, providing timely updates and addressing related concerns. · Align operations with compliance standards and protocols to ensure data integrity and accuracy. · Escalate critical issues to relevant stakeholders promptly and provide resolution plans. Performance Monitoring and Reporting: · Track key performance indicators (KPIs) related to task completion, quality, and team productivity. · Prepare and deliver detailed shift performance reports to senior management and the internal Customer team. · Use insights from reports to implement continuous process improvements. Process Improvement: · Identify inefficiencies in workflows and suggest enhancements to improve speed, quality, and resource utilization. · Collaborate with other teams to implement best practices for pre-processing tasks related to model validation and UAT. Compliance and Quality Assurance: · Conduct regular audits of pre-processing tasks to ensure adherence to company standards and compliance requirements. · Maintain high-quality standards in all deliverables and ensure error-free outputs. Team Development: · Organize training sessions to enhance the team's skills in model validation, UAT, and pre-processing techniques. · Stay updated on advancements in AI/ML workflows and integrate relevant tools and knowledge into the team’s processes. Required Skills and Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · 8+ years of experience in operations management, with at least 4 years of managing team leaders or supervisors. · Proven experience in managing Team Leaders and overseeing operational teams. · Strong analytical skills with a deep understanding of validation and testing workflows. · Excellent leadership, communication, and decision-making skills. · Proficiency in tools used for validation, UAT, and data processing (e.g., Python, SQL, or specialized tools). Preferred Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · Proficiency in preparing OKRs, performance reports, and HC utilization reports. · Excellent leadership, communication, and decision-making abilities. · Familiarity with UAT frameworks and governance standards. · Knowledge of process improvement methodologies such as Lean or Six Sigma. · Experience in managing night shift operations. Shift Details: · Shift Timing: Night Shift (19:00 PM to 04:00 AM IST). · Flexibility to address urgent tasks or project escalations during off-hours. Show more Show less
Posted 1 hour ago
1.0 years
4 - 5 Lacs
Hyderābād
On-site
- 1+ years of data-driven business operations processes experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel "Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon." Job Description Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Brand Protection Business Operations team as a Prod Compliance Associate Sr. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be able to resolve issues with minimal guidance. A day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects. Your job responsibilities as a Sr Compliance Associate may include – Key job responsibilities: • Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs) • Maintain defined quality standards. • Provide ideas, collaborate across internal teams and stakeholders for process improvement projects. Basic qualifications: • Bachelor’s degree (preferably in Engineering or Business) • 1 to 5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes • Advanced computer literacy in Microsoft Office applications, especially MS Excel • Attention to detail and capability to work on multiple processes. • Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience • Excellent analytical, problem solving and logical reasoning skills • Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner. • Interest in e-Commerce/Online business • Passion for innovation, automation and operational excellence Preferred qualifications: • Database management and data analysis experience, including knowledge of SQL querying • Knowledge of basic Programming Languages like Python, VB, HTML, XML feeds, • Ability to write macros in MS Excel aimed at improving processes Key job responsibilities • Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs) • Maintain defined quality standards. • Provide ideas, collaborate across internal teams and stakeholders for process improvement projects. A day in the life A day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects. Knowledge of consumer product compliance processes and regulations Experience in regulatory compliance management with government agencies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 1 hour ago
0 years
0 - 0 Lacs
India
On-site
Job Description: We are looking for a dynamic and well-presented Admin cum Receptionist to manage front-desk responsibilities and provide administrative support. The ideal candidate should be energetic, organized, and have excellent communication skills in both English and Telugu . Key Responsibilities: Front Desk Management: Greet and welcome visitors in a professional and friendly manner. Assist visitors in filling out the required forms. Maintain a daily visitor log and share updates with the management. Administrative Duties: Manage student batches, attendance records, and provide support to students when required. Supervise and ensure that housekeeping staff complete their duties on time. Coordinate with vendors for office requirements (laptops, AC maintenance, WiFi, etc.). General Support: Handle incoming calls and emails with professionalism. Ensure the reception area is presentable and organized at all times. Assist with scheduling and organizing meetings, as required. Requirements: Communication : Good command of English and Telugu, both spoken and written. Appearance : Well-groomed, presentable, and professional. Multitasking : Ability to handle multiple tasks and remain active throughout the day. Organized : Maintain logs and records efficiently. Problem-solving : Actively resolve any issues related to vendors, office facilities, or visitor queries. Basic MS word and Excel Desired Qualities: Friendly and approachable demeanor. Strong attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Work Location: In person
Posted 1 hour ago
3.0 years
0 Lacs
Hyderābād
On-site
SUMMARY Software Quality engineers work with software developers to improve software products during development. They will participate in testing activities within Software Development Lifecycle from reviewing/evaluating requirements, developing test cases, executing both manual and automated test cases, to reporting and tracking defects in defect management tool. PRIMARY RESPONSIBILITIES Work closely with product owners, engineers, and team members to identify areas and methods to help improve testing efficiency, expand coverage and increase product reliability Design, write, and maintain automated test scripts using best practices and industry standards, as well as perform manual testing · Write and execute automated test suites and actively communicate test status, including risks, issues, defects, and potential impacts · Maintains documentation of test results to assist in debugging and modification of software Perform setup and administration of tools used by the testing team and Collaborate with other team members to resolve any issues or defects Hold and facilitate test plan/case reviews with cross-functional team members and Ensure that validated deliverables meet functional and design specifications and requirements. Coordinate with business in understanding reported issues, requirements and expected behavior Scope of assignments may cover a broad range and complexity of technologies Continual learning of quality best practices and technologies May help coordinate technical dependencies with other teams Provides estimates for own deliverables REQUIRED KNOWLEDGE/SKILLS/ABILITIES Bachelor or Master’s degree in computer science or a related technical field 3+ years in Software Quality Assurance 3+ years’ hands on experience in development, execution and maintenance of automated test scripts Experience with mobile automation tools like Good exposure to different platforms like IOS, Android & mac OS Good understanding of exploratory testing practices Good knowledge of new standard industry tools for logging bugs and managing test cases (ex. JIRA/MTM, Zephyr/HPQ) Hands on coding experience in Ruby, Java, C# or any other Object oriented programming language Experience in API test automation using Parasoft SOATest; Solid understanding of Agile development Minimum 3 years of working experience with object oriented and 1 year of java script programming Minimum 3 years of working experience with programming language (Java, c-sharp) Minimum 3 years of working experience with web services testing for REST and SOAP Minimum 1 year of automated test drivers such as Junit, TestNG, Nunit, etc. Awareness of testing message queue services like JMS Minimum 3 years of working experience with Selenium/Webdriver Minimum 1 year of front-end web application tools (Angular JS, NodeJs, Grunt, Jasmine, etc.) Minimum 1 year of working experience with development patterns such as TDD and BDD Minimum 1 year of working experience with build automation tool like Maven and Ant. Minimum 1 year of working experience with build management tool like Jenkins, Team Foundation Server, etc Knowledge and experience with application performance test plan design Minimum 1 year of working experience with performance tools like Jmeter Understands and has some knowledge and preferably working experience of profiling tool like DynaTrace, etc Minimum 2 years of working experience with Mobile Testing on iOS and Android Minimum 1 year of working experience of mobile test automation tools like Appium, etc. Experience writing Test Plans, Test Cases, Test Scripts and Test Summary reports Skills Preferred Tech Stack - QA Automation
Posted 1 hour ago
15.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Technical Service Desk Experience Range: - 3 to 6 Yrs Job Locations : Bangalore Job Summary: We are seeking a skilled and customer-focused Technical Service Desk with excellent communication to provide first-line support for IT-related issues, with a strong emphasis on Active Directory, SAP, Windows OS, Microsoft Office and Remote Desktop Protocol (RDP). Job Description Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Troubleshoot and resolve issues related to: *Active Directory (user account management, group policies, password resets) *SAP (basic user support, login/access issues, ticket escalation) *Windows OS (installation, configuration, performance issues) *Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) *Network connectivity Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the user. Assist with offboarding processes including account setup and software provisioning. Maintain documentation of common issues and solutions in the knowledge base. Ensure compliance with IT policies and security standards. Should have good knowledge of Incident/Request management. Should be ready to work from office with rotational shift (including night shift). Minimum Qualification 15 years of full time education. Show more Show less
Posted 1 hour ago
8.0 years
3 - 10 Lacs
Hyderābād
On-site
Job Description: Job Description About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* CTO part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world Job Description: ISO 8583 Payment processing for Merchant Services, Unix, Splunk, Dynatrace, Production support knowledge on Merchants or Payments Domain, AWS will be added advantage. Responsibilities: You will be responsible for support of applications relative to Merchant & Payment industry, Cards, POS Terminal and transaction processing protocols i.e., ISO 8583, fixed length message formats etc. As a Support Engineer, you can look forward to: Supporting card transactions for Visa, MC, AMEX, DISC. Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures. Making strong technical decisions and complete tasks & assignments under limited supervision. Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation. Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues. Assisting the team in devising new support processes and ensure their implementation as per company policy. Requirements* Education* Any Graduation in Engineering/Science/Post Graduate Experience Range* 8 to 10 years Foundational Skills: Extensive experience in supporting payment gateway or processor for Merchant Services. Standards – ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex from Merchants gateway. E-commerce Hosted Payment Pages/Secure Acceptance Recurring and Tokenized payments Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite, E-signature services like Docusign, rightSignature Mobile Payments Apple Pay Google Pay Point of Sale Technologies NCR PAX REST APIs VISA Developer APIs Fraud and Transactional Risk Management concepts Technologies Linux – Scripting - python, shell Tools – Grep, awk, netstat, pstat, free, vmstat Networking cacti SQL – Oracle preferred Programming Language Java (enterprise JBOSS) C++ Python Desired Skills: Networking – Cacti, Python Server Administration experience would be a plus to compliment the card industry experience. Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols Work Timings* 11.30AM to 8.30PM Job Location* Hyderabad
Posted 1 hour ago
0 years
1 - 2 Lacs
Hyderābād
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager, Content Moderation – Ops Lead In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities Respond to customer inquiries and problem escalations. Proactively resolve people issues and ensure that attrition is well below the defined target. Leading operations and spearheading processes for excelling business targets for the Business Unit. Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required Driving Continuous Improvement Initiatives Develop and implement measurement systems and provide insightful analytics around the metrics. Deep technical expertise and data orientation in controllership, Management Information System and Service delivery Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor. Set goals for the team and communicate goals on a regular basis. Coach & mentor people – Motivating team with excellent people touch. Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma Reconciliations of client reports Leading calls with clients and other business functions Running of projects independently Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details. Qualifications we seek in you Minimum qualifications Any graduate Post Graduate degree or equivalent with an excellent academic record Relevant experience in a BPO/KPO. Should have handled a team of 80 to 100 people. Customer Management exposure and good presentation skills is a must. Fluent in English Language Speech X score: C1 or above KF scores >35% Should be flexible to work in 24*7 environment and rotational shift and week off. Preferred qualifications Excellent Analytical & Communication skills Preferably the candidates prior experience in Internet based accounts and Customer service industry Ability to work & communicate with people across organizational unit Excellent interpersonal & Management skill LEAN/Six Sigma – Trained, Tested and Certified (preferred) Leading calls with Clients/ other business functions Independently High MS-Office skill (Advance Excel) – preferred Ability to handle pressure - Timelines and Customer Demands Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:11:56 AM Unposting Date Aug 16, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time
Posted 1 hour ago
8.0 years
0 Lacs
Hyderābād
On-site
Firmware Verification Engineers - ARM based Platform, Secure Bootloader Hyderabad, India Engineering 65995 Job Description WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ MTS SOFTWARE DEVELOPMENT ENG INEER THE ROLE: AMD is looking for a specialized software engineer who is passionate about improving the performance of key applications and benchmarks . You will be a member of a core team of incredibly talented industry specialists and will work with the very latest hardware and software technology. THE PERSON: The ideal candidate should be passionate about software engineering and possess leadership skills to drive sophisticated issues to resolution. Able to communicate effectively and work optimally with different teams across AMD. KEY RESPONSIBILITIES: Board bring-up activities for Software components like bootloader, (Secure Bootloader components like Crypto Engines etc., platform managers (Power management, Clock management , system restarts/shutdowns etc.) Bring-up activities for Software stack for Linux and baremetal including Applications for ARM based boards and emulation platforms, Proto-typing platforms Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. PREFERRED EXPERIENCE: 8-16 years of experience in Baremetal or Linux Kernel internals/driver development/application development. Proficient in C/C++ and embedded systems. Working experience in verification and testing of Embedded System software or firmware etc. Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. Define, Design and Develop manual/Automation test cases for Embedded system projects Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl Experience in GIT environment and Test Automation framework – Pytest, Jenkins etc. Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc ACADEMIC CREDENTIALS: Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent #LI-SK4 AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
Posted 1 hour ago
0 years
0 - 0 Lacs
Hyderābād
On-site
Mon to Sat Job Description: Inside Sales Executive Job brief We are looking for an enthusiastic Inside Sales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Responsibilities Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understan d customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company s reputation Go the extra mile ” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Requirements and skillsRequirements and skills Proven experience as telesales representative or other sales/customer Proven experience as telesales representative or other sales/customer service roleservice role Proven track record of Proven track record of successfully meeting sales quota preferably over successfully meeting sales quota preferably over the phonethe phone Good knowledge of relevant computer programs (e.g. CRM software) Good knowledge of relevant computer programs (e.g. CRM software) and telephone systemsand telephone systems Ability to learn about products and services and describe/explain them Ability to learn about products and services and describe/explain them to prospectsto prospects Excellent knowledge of EngExcellent knowledge of Englishlish Excellent communication and interpersonal skillsExcellent communication and interpersonal skills CoolCool--tempered and able to handle rejectiontempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and Outstanding negotiation skills with the ability to resolve issues and address complaintsaddress complaints Minimum Educational Qualification: Graduation Minimum Educational Qualification: Graduation Location: Location: MultipleMultiple Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Schedule: Day shift Work Location: In person
Posted 1 hour ago
0 years
0 - 0 Lacs
India
On-site
Key Responsibilities: Handle incoming customer calls, chats, and emails professionally Provide correct information about insurance policies, renewals, and claims Assist customers with payments, documentation, and basic troubleshooting Record all customer interactions accurately using basic systems or CRM Follow up with customers to ensure complete issue resolution Coordinate with internal departments to resolve escalated concerns Maintain high service quality and ensure customer satisfaction Meet daily or weekly customer handling targets Guide customers in selecting suitable insurance products Stay informed about company policies and updates Salary: ₹15,000/month for Freshers ₹20,000/month for Experienced Candidates Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Yearly bonus Education: Bachelor's (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 7569780715
Posted 1 hour ago
0 years
0 - 0 Lacs
India
On-site
Job description We have requirement of qualified engineers for field installation and maintenance for our ongoing Petrol Station Retail Automation Project. We would like to appoint engineers at following location. Suryapet, Telangana: 1. Project handling and management. Coordination with contractor and higher management. 2. Installation and Commissioning of Automation System at Petrol Stations. 3. Project maintenance and support. 4. Maintain project timeline, plan and document progress of project. 5. Configuration and integration of forecourt devices with automation system. 6. Provide support to client over phone call, emails. Ability to diagnose and resolve problems. 7. Excellent written and verbal Communication Skills in Hindi and regional language. 8. Good knowledge of electronics and computer network systems. 9. Site visit for installation and problem resolution around 150 km(not limited) of posting location. Key Skills: Good problem-solving skill in electronics. Must know functionality of multi-meter must have good knowledge in computer and networking. 1.Knowledge of Computers operation and office software. 2.Knowledge of Basic Electronics tools and Components. 3.Knowledge of Computer Networking. 4.Basic Electrical Knowledge and diagnosis skills. 5.Ready to travel at various client sites. 6. ITI or Diploma or any Higher education from Electronic, Electrical or Instrumentation. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Posted 1 hour ago
5.0 - 8.0 years
6 - 8 Lacs
Hyderābād
On-site
Job Description 5-8 years of Experience in Telecom domain. Technical Expertise & Hands on knowledge on billing system BSCS iX R3/R4/R17/R18/EB22/EB23 Expertise in BSCS Operations including Rating, Billing, Provisioning and Payments etc. Ability to proactively identify, Analyse, troubleshoot and resolve production systems issues reported from IT operations / development teams. Provide work around solutions and work with vendor teams for permanent fix. Hands on with shipment / ICP package deployment and support on production system. RCA analysis and Incident report for critical issues Strong Skills of Unix & SQL, PL/SQL. Expertise in ITIL/ITSM processes. Good interpersonal & Communication skills.
Posted 1 hour ago
7.0 years
0 Lacs
Kochi, Kerala, India
On-site
Job Title: Customer Success Manager Location: Cochin (Head Office) Reporting to : Director – Customer Success Work Mode : On-site (Full-time) Experience : 3–7 years in Customer Success / Client Relationship roles (IoT, SaaS, or Hardware-based solutions preferred) Languages: English, Malayalam, Hindi (Required), Tamil (Good to have) Role Summary We are looking for a proactive and detail-oriented Customer Success Manager to ensure our clients derive maximum value from our smart lock solutions. The ideal candidate will own the post-deployment relationship, ensure issues are addressed promptly, usage is optimized, and support processes are efficient and data-driven. Key Responsibilities Customer Relationship & Satisfaction • Ensure high levels of customer satisfaction by building strong, long-term client relationships. • Act as the primary point of contact for all post-sale customer interactions. • Proactively engage with clients to resolve issues, improve usage, and deliver value. Client Communication & Reviews • Schedule and conduct weekly review calls with clients to: • Discuss product usage, improvement points, and open issues. • Review usage and access reports and suggest optimization strategies. • Identify opportunities to increase lock utilization and operational efficiency. Issue Resolution & Support Coordination • Collaborate with internal support teams to ensure timely issue resolution. • Track all tickets and escalations to ensure SLAs and TATs are met. • Follow up on root cause analyses and ensure corrective actions are implemented. Reporting & Data Integrity • Ensure all customer interactions, issues, and resolutions are properly documented in the system. • Validate the accuracy of data being logged and reports being shared. • Share actionable insights based on trends observed in customer usage patterns. Proactive Value Addition • Proactively suggest best practices and system/process improvements to clients. • Identify training or onboarding needs and coordinate necessary support. • Serve as the customer’s advocate within the company, ensuring their voice is heard. Qualifications & Skills • Bachelor’s degree in Business, Engineering, or related field. • 3 – 7 years of experience in a Customer Success or Client-Facing role. • Excellent communication and interpersonal skills – must be confident on client calls. • Strong problem-solving and analytical skills. • Experience with CRM tools, dashboards, and reporting systems. • Ability to manage multiple clients and priorities simultaneously. • Knowledge of smart devices, telematics, GPS tracking, or IoT solutions is an added advantage. What We’re Looking For • A proactive self-starter who takes ownership of customer happiness. • Someone passionate about helping clients succeed and ready to go the extra mile. • A team player who collaborates effectively across support, tech, and operations. Show more Show less
Posted 1 hour ago
3.0 years
6 - 9 Lacs
Hyderābād
On-site
- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Amazon’s Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has very good program management skills. S/he has the ability to setup the right processes and mechanisms to efficiently run programs. S/he should be adept at pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require very good communication and interpersonal skills while having the ability to work independently and exercise sound judgment. The successful candidate will be proficient at solving complex logistics challenges and possess a bias to get things done and deliver results. Who are we looking to Hire? An ideal candidate is good at solving complex and ambiguous problems, demonstrates ownership, and has very good program management and communication skills. S/he should be able to work with different teams, understand data, and aid with the process of insight generation. S/he should be adept at both verbal and written communication and is able to operate in an environment where ambiguity exists. To be successful, the PM should be willing to learn and up-skill themselves on latest processes which help them handle Geospatial data. Key job responsibilities Responsibilities include, but are not limited to: - Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. - Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. About the team The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale. 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 1 hour ago
5.0 - 7.0 years
7 - 8 Lacs
Hyderābād
On-site
Project Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role The Project Manager is responsible to ensure the projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost, and quality. This role is responsible for interacting with customers, managing customer expectations, engaging with customer executives, and to drive the project team to achieve business objectives and deliver expected business benefits. Proactively identifying risks and helping manage them during project execution. Manage resource allocations and update on a weekly basis. Collaborate with internal and external stakeholders as needed for project dependencies and deliverables. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leads project team to ensure that projects are completed on time and according to requirements. Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed. Facilitates communication upward and across project teams including project status, risks, justifications for variances. Serves as a focal point for other departments on project status or other project information. Develops, maintains and communicates Project Plans and executes projects according to the developed plans. Performs Internationalization and translation project intakes and coordinates findings with development teams. Performs technical translation project preparations, project execution and translation deliveries. Assigns project team and/or ensures that the project team assigned has skills and qualifications needed. Other duties as assigned. What You Bring to the Team: Bachelor's degree in business, software engineering or computer science, or equivalent. 5-7 years of experience in Project Management. Technical experience in software development and/or software project management SDLC experience. ERP experience would be an added advantage. Ability to prioritize projects and activities to ensure completion of projects on time and within budget. Familiar with Project Management tools. Excellent English skills, verbal and written. Be able to work in a Global Customer facing role. Passion and aptitude to learn new skills and be able to work productively and efficiently. Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease. What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off. Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music Innovapptive does not accept and will not review unsolicited resumes from search firms . Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws. FtPAsMUlUj
Posted 1 hour ago
0 years
0 Lacs
Hyderābād
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Softservice Executive What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Property Management, join us to be inspired by the best. You'll work as a Softservice Executive, reporting to the Property Manager Manager In this varied role, your responsibilities will include but are not limited to: train, and supervise housekeeping staff Create and manage staff schedules and rotations Conduct regular performance evaluations Address staff concerns and resolve conflicts Ensure proper training on cleaning procedures and safety protocols train, and supervise housekeeping staff Create and manage staff schedules and rotations Conduct regular performance evaluations Address staff concerns and resolve conflicts Ensure proper training on cleaning procedures and safety protocols train, and supervise housekeeping staff Create and manage staff schedules and rotations Conduct regular performance evaluations Address staff concerns and resolve conflicts Ensure proper training on cleaning procedures and safety protocols train, and supervise housekeeping staff Create and manage staff schedules and rotations Conduct regular performance evaluations Address staff concerns and resolve conflicts Ensure proper training on cleaning procedures and safety protocols train, and supervise housekeeping staff Create and manage staff schedules and rotations Conduct regular performance evaluations Address staff concerns and resolve conflicts Ensure proper training on cleaning procedures and safety protocols Monitor and record machinery usage registers and effective usage of machinery Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies. Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for: Education and experience High school diploma required Bachelor's degree in hospitality management, hotel management, or business administration preferred Vocational training or certification in housekeeping management is beneficial An eye for detail You’ll have an eye for detail and an ability to analyse qualitative and quantitative information – and translate this into strategic deliverables. Great organisational skills You’ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements. What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you... Apply today! Quote reference xxxx at jll.com/careers. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 1 hour ago
6.0 years
0 Lacs
Telangana
On-site
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : 6 + years of hands on SAP SD core configuration and project delivery experience with at least 1 project full implementation experience in SAP S/4 HANA Understand the business requirements to successfully design and implement the SAP SD solution/functionality like doc types, number ranges, pricing procedure, pricing conditions, return orders, rebill, Business Rules Framework plus (BRFplus) and RAR integration. Tax process knowledge is preferred Configure and customize SAP SD modules based on customer specifications, ensuring alignment with industry best practices for RAR integration. Collaborate with cross-functional teams to integrate SAP SD with external systems to build the interfaces with EWM, Invoicing System, Tax systems and ensure the seamless data flow. Work closely with technical teams to troubleshoot and resolve SAP SD issues related to interfaces & enhancement. Work closely with technical teams to apply respective BAdI, functional module, user exists, routines. Participate in the full project lifecycle, from fit-gap analysis to configuration, documentation, training, deployment, and hyper-care support. Provide expert guidance on SAP SD functionality, offering recommendations for process improvements and optimization Qualifications Educational qualification: B.E or B.Tech , MBA Experience : 5-7 Mandatory/requires Skills : SAP Sales,SAP S4/HANA Preferred Skills : Additional Information 5+
Posted 1 hour ago
0 years
0 - 0 Lacs
India
On-site
We are looking for a motivated and enthusiastic Female Telecaller (Fresher) to join our team for the night shift. This is an excellent opportunity for freshers to kickstart their career in customer service and telecalling. The role involves making outbound calls, handling customer inquiries, and promoting our services. Training will be provided to help you succeed in this role. Key Responsibilities: Outbound Calls: Make outbound calls to potential customers to introduce services. Generate leads and follow up on inquiries. Inbound Calls: Handle incoming customer calls during the night shift. Provide accurate information about services and resolve customer queries. Customer Support: Build rapport with customers and ensure a positive experience. Address customer concerns and escalate issues when necessary. Data Entry: Maintain accurate records of calls and customer interactions. Update customer databases with relevant details. Requirements: Gender Preference: Female (as per company policy). Experience: No prior experience required. Freshers are encouraged to apply. Communication Skills: Excellent verbal communication skills in English. Pleasant and confident phone voice. Technical Skills: Basic computer knowledge (MS Office, CRM tools). Shift Flexibility: Willingness to work night shifts (e.g., 8 PM to 6 AM). Attributes: Positive attitude and willingness to learn. Good listening and problem-solving skills. Patience and empathy when dealing with customers. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Posted 1 hour ago
1.0 years
0 Lacs
Sahibzada Ajit Singh Nagar, Punjab, India
Remote
📋 Job Title: Provider Credentialing Specialist 📍 Location: Remote 🕒 Type: Full-Time 🏢 About RevGroMD RevGroMD helps healthcare practices across the US and Canada grow by providing expert support in Insurance Credentialing , Revenue Cycle Management , and Digital Marketing . Our mission is to eliminate operational roadblocks for healthcare providers so they can focus on delivering excellent care. We are looking for a detail-oriented and process-driven Credentialing Specialist to join our operations team and manage the end-to-end provider enrollment process. 🎯 Role Overview As a Provider Credentialing Specialist , you will be responsible for handling new and re-credentialing applications, ensuring compliance with payer requirements, and facilitating smooth provider onboarding. You’ll play a crucial role in accelerating our clients’ revenue cycles by securing timely approvals from commercial and government payers. 🔍 Key Responsibilities ✅ Prepare and submit credentialing and re-credentialing applications to commercial and government insurance payers (e.g., Medicare, Medicaid, BCBS, Aetna, Cigna, etc.). ✅ Maintain accurate provider records in systems like CAQH , PECOS , NPPES , and internal databases. ✅ Follow up proactively with payers to track application status and resolve delays. ✅ Communicate with clients/providers to obtain missing documents, signatures, or clarifications. ✅ Track and manage re-credentialing deadlines to ensure continued network participation. ✅ Update internal tracking systems and maintain detailed logs for every case. ✅ Collaborate with cross-functional teams to support seamless provider setup. ✅ Ensure 100% compliance with payer, state, and federal regulations. 📌 Qualifications & Skills ✔ 1+ years of experience in provider credentialing or healthcare operations (preferred). ✔ Strong knowledge of payer portals, credentialing processes, and enrollment guidelines. ✔ Familiarity with CAQH, PECOS, NPPES, and payer-specific platforms. ✔ Excellent written and verbal communication skills. ✔ Ability to manage multiple priorities, stay organized, and meet deadlines. ✔ Proficiency in Google Workspace or MS Office (Excel, Word). ✔ Strong attention to detail and problem-solving skills. 🌟 What We Offer ✨ Opportunity to work with a fast-growing startup ✨ Collaborative, supportive, and process-driven work environment ✨ Exposure to cross-functional projects in RCM, marketing & automation ✨ Skill development in a high-demand healthcare operations niche Show more Show less
Posted 1 hour ago
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