134825 Resolve Jobs - Page 24

Job Post : Customer Support Executive Job Description : Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers. * Resolve customer complaints in a timely and professional manner * Monitor customer feedback and provide recommendations for improvement * Follow Quality Assurance & compliance guidelines. * Location:Sitapura/Mansarovar * Shift timings: Rotational Shifts * Working Days: 05 Days (Rotational) * Weekly Offs: 02 Days (Rotational) PERKS & BENEFITS * Incentives: Performance Based * PF & Medical Benefits ELIGIBILITY CRITERIA * Bachelor’s degree in any field * Excellent written and verbal communication skills * Applicant should be comfortable with night shifts and WFO REQUIRED SKILLS * Excellent communication skills (verbal & written) * Knowledge of basic computer applications and programs * Knowledge of customer service principles and practices * Excellent customer service skills * Ability to multitask and prioritize tasks * Ability to work independently and as part of a team Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Commuter assistance Food provided Provident Fund Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Work Location: In person

Job description : Inputting and updating data into systems and databases from various sources, including paper documents and digital records. Ensuring the quality, consistency, and accuracy of data input. Verifying and cross-checking the data accuracy to ensure no errors or discrepancies. Following company data entry procedures and maintaining adherence to data protection regulations. Perform regular data backups and quality checks to ensure security and prevent loss. Organising and filing electronic and paper records for easy retrieval. Assisting in retrieving and organising data for reports, audits, and other business needs. Collaborating with other teams to resolve data-related issues and improve processes. Generating data reports and summaries as required by management. Maintaining data confidentiality and adhering to data protection policies. Input, verify, and maintain data in spreadsheets, databases, and other data management tools. Review source documents for accuracy before data entry and correct errors to ensure data integrity. Perform regular data updates and track changes in company systems. Ensure the timely completion of assigned data entry tasks. Compile, review, and sort information to prepare source data for computer entry. Prepare data reports, summaries, and other documentation as required by management. Qualification Required: High school diploma or equivalent; additional qualifications are a plus. Proven experience as a data entry operator or in a similar data-focused role. Strong computer skills, including knowledge of Microsoft Excel, Word, and database management software. Typing speed and accuracy, with the ability to process large amounts of data efficiently. Strong attention to detail and commitment to producing error-free work. Excellent organisational skills and the ability to manage time effectively. Working knowledge with Google Suite (Docs, Sheets, Drive). Solid communication skills and the ability to collaborate with team members. Ability to handle sensitive information with discretion. Basic knowledge of databases and data management tools. Ability to work independently or as part of a team in a fast-paced environment. Salary range: 11000 to 15000 Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Summary The Global Program Associate Director (GPAD) provides project management expertise and operational support for global drug development programs. As a member of the Global Program Team (GPT), the GPAD maintains accurate plans, documentation, and resource forecasts, and helps to ensure efficient day-to-day operation of the GPT, resolve program issues, and facilitate alignment across sub-teams and line functions. The person in this role is a member of the GPM team for a program and is specifically responsible to: Contribute to cross-functional strategy and project plan scenario generation Generate and maintain key project level documents including accurate project plan and forecast Proactively identify, track and manage project risks and issues Monitor and track development activities, forecast, and timelines at high quality Facilitate GPT dynamics, effectiveness and communication Support creation and alignment of executive communication of project progress, changes and risks The GPAD is a project management professional with expert planning, tracking, and financial reporting skills, and advanced technical skills in the use of Excel and Gantt charts. The GPAD may deputize for GPED or GPD (as applicable) and may lead or participate in ad-hoc crossfunctional task forces and sub-teams. In some cases, a GPAD may be dedicated temporarily to a non-drug GPM initiative. About The Role Major Accountabilities: Programs/ projects Contributes to the development of the program/project strategy and Target Product Profile (TPP) and partners with the GPED/GPD (as applicable) and GPT members to translate the strategy into a realistic Integrated Development Plan (IDP) incl. Gantt chart; ensures consistency of both strategy and IDP with TPP Works with GPT members and Line Functions to ensure cross-functional alignment of TPP and IDP and consistency with individual functional plans Contributes to GPM deliverables associated with the program/project (incl., TPP, IDP, One Pager, Gantt charts, risk register, GPT minutes) Coordinates preparation and compilation of strategic documents and preparations for project tollgates in collaboration with the GPT and GPED/GPD (as applicable) Proactively identifies project risks and issues and contributes to development of mitigation strategies Supports communication of program/project status, changes and risks/issues horizontally and vertically in a proactive, transparent and timely manner Supports preparation of comprehensive program/project recommendations and presentations for governance boards May lead or participates in ad-hoc cross-functional sub-teams and task forces to develop strategic options and scenarios or to address and resolve issues May deputize for the GPED or GPD (as applicable) Operations Manages GPT meeting logistics and prepares high quality GPT agendas and draft minutes in a timely manner. Records action items / decisions and liaises with GPT members on follow-up activities and deliverables Along with Finance, assembles and monitors project financial forecasts and addresses variances Drafts program/project/financial information provided to e.g., governance boards, portfolio management, finance function and Investment Committee Supports timely executive communication of project status as required by the organization (e.g., One Pager, Executive Gantt chart, monthly IMB/GLT updates, GPT minutes). Leads generation and maintenance of a complete and accurate project plan and forecast in the enterprise planning system (e.g., Horizon). This includes liaising with partner functions to ensure a realistic plan that reflects the strategy. Challenges the schedules and financial forecasts provided by the functions to ensure feasibility Monitors execution of cross-functional project activities and tracks progress versus GPT objectives (timelines, forecast) Ensures project level risks are assessed on a regular basis by GPT and documented and tracked in enterprise planning system (Horizon) Team performance Partners with GPH and GPED or GPD (as applicable) to enable a high performing team culture based on the Novartis values and behaviors, the expertise and contributions of the GPT members, shared responsibility, and the coordination of work towards a common goal Contributes to establishing GPT objectives and tracks progress of objectives Builds trusting relationships with GPT members Collaborates with GPT members to identify key program risks/issues and brings to GPT for deliberation and decision on resolution/mitigation At level of select workstreams able to synthesize perspectives from different Line Functions to generate draft strategy and plan Leadership Drug Development and Project Management Contributes operational drug development knowledge and project management experience to team discussions Supports GPT with strong program management skills in the areas of planning, tracking, scenario generation, contingency development, critical path analysis, and risk management Actively identifies and develops best practices for project management and implements and shares accordingly Demonstrates behavioral core competencies of proactivity, resilience, personal integrity, commitment to excellence, critical/analytical thinking, courage and creativity, agility and influence Collaborates with the Global Program Management Office (GPMO) to strengthen project management and implement processes, tools, and best practices Participates in initiatives to develop and implement process changes within and outside of GPM Keeps up to date on organizational changes and acts as strong supporter of organizational change; supports implementation of changes within GPTs Peer coaches new GPADs for effective on-boarding into role. Key Performance Indicators Achievement of GPT objectives and key project milestones Quality and accuracy of plan and forecast in enterprise systems Quality of project-/ program-level documents incl. TPP+, IDP, One Pager, Executive Gantt chart, GPT minutes . Quality of draft executive communication of project progress and risks. Education: (minimum/desirable): Masters or Doctorate in life sciences (or MBA with bachelor’s degree, or equivalent experience in life science Experience 5+ years pharma industry experience 5+ years or equivalent multi-/cross functional team experience Previous track record of success in working with large scale and complex international and multidisciplinary drug development teams Intermediate knowledge in drug development process Strong project / program management skills Expert planning and tracking skills, ability to use proper tools in program management Intermediate knowledge of regulatory and business requirements Well organized, focused on results, capable of managing multiple projects, excellent time management skills with respect to priorities and self-management Strong interpersonal and communication skills (written and verbal) for bridging across diverse, cross functional, multi-national, geographically dispersed teams Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

As a Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations. In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery. Key Responsibilities Diagnose and repair complex technical issues Perform preventive maintenance on equipment Provide technical support and guidance to customers Collaborate with crossfunctional teams to resolve customer issues Maintain accurate records of service activities and customer interactions YOU MUST HAVE Minimum of 2 years of experience in a technical service or field service role Strong technical knowledge and troubleshooting skills Ability to work independently and manage multiple tasks WE VALUE Associate's degree in Engineering or a related field; Bachelor's degree preferred Experience with Honeywell products and systems Customer-focused mindset Strong problem-solving and decision-making abilities Ability to train and mentor junior technicians Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of a Manager, Record to Report! If you are an accounting graduate with prior accounting experience and have led a team size of ~15 people, we're looking forward for you to apply. In this role, you will be encouraged to work on deadlines, in a fairly fast paced business environment while being a good excellent teammate and be open to working in any shift as per the business requirement Responsibilities In this role, you shall be responsible for all the activities related to record to report. You shall lead a large team in Record to Report domain while ensuring adherence to baseline values for all Service Level Agreements-KPI & CPI Review team’s day to day activities, including but not limited to Account Reconciliations, journal entries, reports, audit requests, analysis and other requests Handle close timelines and communicate on a timely basis, in accordance to the deadlines Work well with the Business Accounting team and internal partners to resolve issues You should prioritize multiple partners You should be responsible for supporting the metrics reporting for the significant process Be a people’s manager involving in hiring, structured learning path, operations mentor for the team Qualifications we seek in you! Minimum qualifications MBA Finance (With B.Com in Graduation) Preferred qualifications CA Inter degree & relevant work experience in General Ledger Good Written and Verbal Communication skills Proficient in MS Office applications, especially in MS excel Good analytical and problem-solving skills and ability to handle team and client discussions IT skills: ERP (PeopleSoft/SAP/Oracle/Workday Financial), MS Office Excellent SME knowledge of accounting concepts Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Kolkata Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 20, 2025, 3:46:08 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Inside Sales Executive – Customer Service (Female) Location: Elgin, Kolkata Salary: ₹20,000 – ₹25,000 per month Experience: 0 – 1 year Education: Bachelor’s degree (any discipline) Employment Type: Full-time About Us [Insert a 2–3 sentence introduction about your company — e.g.: “We are a growing [industry] company dedicated to delivering exceptional products and services to our customers. Our team is dynamic, customer-focused, and committed to excellence.” ] Job Summary We are looking for a female Inside Sales Executive to handle customer service, engage with clients over phone and email, and support sales operations. The ideal candidate is proactive, well-spoken, organized, and eager to learn. Key Responsibilities Handle inbound and outbound calls to communicate with prospective and existing customers. Understand client needs and provide relevant information about products or services. Maintain accurate records of leads, opportunities, and customer interactions in CRM. Support the sales team in following up with leads and closing deals. Resolve basic customer queries promptly and escalate complex issues when required. Prepare and share daily/weekly sales reports with management. Coordinate with internal teams to ensure timely delivery of client requirements. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person Speak with the employer +91 9920501049

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive . In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience. Key Responsibilities: Handle inbound and outbound calls, emails, and chat support to address customer inquiries. Resolve customer complaints efficiently while maintaining a polite and professional manner. Guide customers through product features, services, and troubleshooting steps. Maintain accurate records of customer interactions in the CRM system. Collaborate with internal teams to escalate and resolve issues. Follow up with customers to ensure their concerns are fully addressed. Maintain a high level of product and service knowledge. Strive to meet performance metrics such as response time, resolution time, and customer satisfaction. Requirements: Bachelor’s degree (preferred) or equivalent work experience. Prior experience in customer service, telecalling, or a related field is an advantage. Excellent verbal and written communication skills in [languages required, e.g., English and Hindi]. Strong problem-solving skills and ability to work under pressure. Good computer skills and familiarity with CRM tools. Ability to work independently and as part of a team. Positive attitude and customer-first mindset. Benefits: Competitive salary and incentives. Training and career development opportunities. Supportive team environment. [Any additional perks: health insurance, flexible work hours, etc.] Job Type: फ़ुल-टाइम Pay: ₹12,000.00 - ₹15,000.00 per month Language: English (Required) Work Location: In person

Your mission The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your profile Your Profile as Service Desk Technician have a wide range of responsibilities, which can include: Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams. Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines. Escalate unresolved issues to Level 3 or specialized teams as necessary. Collaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience. Conduct root cause analysis for recurring issues and provide recommendations for resolution. Document resolutions and update knowledge base articles Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals. Manage software installations, updates, and troubleshooting. Assist with user account management (Active Directory, email, and other systems). Monitor system performance and report anomalies to the relevant teams. Assist in maintaining and updating IT inventory and asset management systems. Provide a high level of customer service to ensure user satisfaction. Communicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions. Maintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers. Ensure compliance with company IT policies and procedures. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in Microsoft 365 administration or similar roles. Strong knowledge of Microsoft Office 365 applications and services. Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. Experience with Active Directory (AD), Group Policy Management, and Azure AD. Proficiency in PowerShell scripting for automation and administration. Strong troubleshooting skills to resolve technical issues across platforms. Preferred Skills and Qualifications MCSE: Productivity Certification. ITIL v3 Foundation Certification or equivalent knowledge of IT service management. Experience with Azure Rights Management and mobile device management (MDM). Knowledge of compliance frameworks and data protection practices. Familiarity with Exchange ActiveSync and integration of mobile devices. Why us? Work Environment and Benefits Location: Hyderabad (with flexibility for remote work). Learning and development opportunities with access to the latest technologies. Indian holiday calendar with 5 additional personal days off. Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. Healthy work-life balance. Requires working in Eastern Time Zone (ET) - Miami Time About Us We are a team of seasoned engineers, strategists, and business rock stars who excel in solving complex puzzles. With over a decade of experience in the IT industry, we have been producing and designing innovative full-stack technology services and communication solutions that help companies achieve their goals. Our global presence spans across multiple countries, including The United States, India, The Philippines, and the Netherlands. We have successfully provided our services in over 55 countries, delivering exceptional solutions that are as smart as they are effective. We understand the value of technology and how it can transform businesses. That’s why we work closely with our customers to understand their unique needs and deliver tailor-made solutions that exceed expectations.

Job Description: Sales Coordinator Position: Sales Coordinator Location: [Dalhousie, Kolkata] Department: Sales & Marketing Reports To: Sales Manager Role Overview We are seeking a highly organized and proactive Sales Coordinator to support our sales team and ensure smooth execution of day-to-day operations. The role involves coordinating between customers, sales executives, and internal departments to achieve sales targets and deliver excellent customer service. Key Responsibilities Coordinate with the sales team to manage schedules, customer requirements, and client communications. Prepare and maintain sales documents such as quotations, purchase orders, invoices, and agreements. Track sales orders, ensure timely deliveries, and follow up on pending payments. Maintain and update customer databases, CRM, and sales reports. Liaise with internal departments (accounts, logistics, marketing) to ensure seamless workflow. Handle customer inquiries, resolve complaints, and provide after-sales support. Assist the sales team in preparing presentations, proposals, and tenders. Monitor sales performance and prepare periodic reports for management review. Support marketing activities such as campaigns, exhibitions, and product promotions. Required Qualifications & Skills Bachelor’s degree in Business Administration, Marketing, or a related field. Freshener / Experienced years of experience in sales coordination, customer support, or a related role. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with email comunication Ability to work independently and in a team under tight deadlines. Knowledge of the industrial valves, actuators, or engineering industry (preferred but not mandatory). What We Offer Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Collaborative and dynamic work environment. Exposure to reputed clients and industry leaders. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Email marketing: 1 year (Required) Work Location: In person

Job Title: Service Manager – E-Rickshaw Sector. Job Summary: The Service Manager is responsible for managing the after-sales service operations for E-rickshaws. This includes overseeing service centers, managing technical teams, handling warranty and spare parts issues, training technicians, ensuring customer satisfaction, and supporting dealers and distributors. The role demands both technical expertise and managerial capability to support electric vehicle (EV) technology, especially in the growing e-rickshaw segment. Qualifications & Experience: · Education: Diploma/Bachelor’s Degree in Mechanical/Electrical/Automobile Engineering or related field. · Experience: 2-5 years of experience in service operations, with at least 2–3 years in electric vehicles or two/three-wheeler segment. Experience in managing large service teams and multiple service points is preferred Key Responsibilities:1. Service Operations Management · Supervise day-to-day operations of service centers and authorized service providers. · Set up new service outlets in emerging markets. · Ensure availability of tools, diagnostics, and service infrastructure. 2. Technical Support & Issue Resolution · Guide technicians in diagnosing and troubleshooting E-rickshaw technical issues (motor, battery, controller, chassis, etc.). · Provide solutions for recurring field issues. · Coordinate with the R&D and manufacturing team for technical feedback. 3. Dealer & Customer Relationship · Provide technical support to dealers and resolve escalated customer complaints. · Conduct regular visits to dealers, service centers, and key customers. · Enhance customer satisfaction and retention through timely service. 4. Team Management · Lead and manage field service engineers, mechanics, and technicians. · Organize technical training and skill development programs. · Conduct performance reviews and set KPIs. 5. Spare Parts & Warranty Management · Ensure optimal inventory of spare parts at service centers. · Monitor warranty claims and ensure timely processing and root cause analysis. · Reduce turnaround time for repairs and part replacements. 6. Documentation & Reporting · Maintain accurate service records, customer feedback, and warranty claims. · Provide regular reports to senior management on service metrics (TAT, downtime, cost, etc.). Key Skills & Competencies: · Strong understanding of electric vehicle technology (especially EV motors, batteries, controllers). · Excellent troubleshooting and diagnostic skills. · Team leadership and training abilities. · Good communication and interpersonal skills. · Knowledge of service management systems and CRM tools. Desirable Traits: · Passion for clean mobility and sustainable transport. · Ability to work under pressure and in field-intensive environments. · Customer-centric and solution-oriented approach. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Work Location: In person

Job Title: Accounts Executive Location: [Siliguri – West Bengal] Job Type: Full-Time Experience Required: 3–4 Years in Accounts with exposure to Logistics Job Summary: We are looking for an experienced and detail-oriented Accounts Executive with a background in the logistics industry. The ideal candidate will have 3 to 4 years of hands-on experience in managing accounts, invoicing, and reconciliation related to logistics/accounting operations. Fluency in Bengali, Hindi, and English and strong communication skills are essential for coordinating with internal teams and external vendors. Key Responsibilities: Handle day-to-day accounting tasks related to business operations Reconcile accounts payable and receivable, including transporters and third-party logistics providers Maintain accurate records of transactions, expenses, and logistics-related costs Prepare and maintain monthly reports including profit & loss, balance sheets, GST filings, TDS filing. Coordinate with the logistics team to verify delivery-related billings. Assist in audits and ensure compliance with financial regulations Respond to vendor queries and resolve discrepancies in billing or payments Must be willing to visit the bank as and when required, based on operational needs. Required Skills & Qualifications: 3–4 years of accounting experience, preferably in the logistics/supply chain sector Fluency in Bengali, Hindi, and English (spoken and written) Strong understanding of accounting principles and financial regulations Proficiency in Tally , MS Excel , and other accounting/ERP software Excellent communication and interpersonal skills High attention to detail and accuracy in work Bachelor’s degree in commerce, Accounting, or related field Preferred Attributes: Experience handling accounts for transporters and vendors Familiarity with e-way bills and GST compliance. Compensation: [As per industry standards] How to Apply: Send your resume to [admin@bkvrassociates.com] with the subject: “Accounts Executive – [Your Name]” Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Language: English (Preferred) Work Location: In person

Calendar Management: Scheduling and coordinating meetings, appointments, and travel arrangements. Communication Management: Handling phone calls, emails, and other forms of correspondence on behalf of the executive. Document Preparation: Creating and editing reports, presentations, and other documents. Meeting Support: Organizing and coordinating meetings, including preparing agendas and taking minutes. Travel Arrangements: Booking flights, accommodations, and transportation for the executive. Administrative Support: Managing office supplies, handling expense reports, and performing other general administrative tasks. Confidentiality: Maintaining discretion and confidentiality when handling sensitive information. Event Planning: Assisting with the planning and execution of company events. Project Support: Providing assistance with special projects and other tasks as needed. Skills and Qualifications: Excellent Communication Skills: Both written and verbal communication skills are crucial for interacting with internal and external stakeholders. Strong Organizational Skills: EAs must be highly organized and detail-oriented to manage multiple tasks and priorities. Proficiency in Microsoft Office Suite: Familiarity with word processing, spreadsheet, and presentation software is essential. Time Management Skills: The ability to manage time effectively and prioritize tasks is critical. Problem-Solving Skills: EAs need to be able to identify and resolve issues that may arise. Discretion and Confidentiality: Handling sensitive information requires a high level of discretion and professionalism. Travel: Flexible for travel Job Type: Full-time Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person

Job Location : Kolkata Position : Client relationship management Experience : 3 Years Qualifications : Graduate Gender : Female Skills : Responsibilities and Duties : Key Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat. - Resolve customer complaints and issues efficiently and professionally, with a focus on technical support . - Collaborate with technical and engineering teams to ensure a seamless customer experience. - Maintain accurate and up-to-date records, monitor and report on performance metrics. - Analyse customer feedback and provide insights to improve customer satisfaction and service quality. Qualifications/Requirements: - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Proven experience in customer support. - May have experience in crm software in MARG and billing - Experience in Billing Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Ability to commute/relocate: Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current Salary Notice Period Education: Bachelor's (Preferred) Experience: Customer Follow Up: 3 years (Preferred) Customer relationship management: 3 years (Preferred) Billing: 3 years (Preferred) Invoice generation: 3 years (Preferred) Collaborate with technical and engineering teams: 3 years (Preferred) Microsoft Excel: 3 years (Preferred) Resolve customer complaints and issues efficiently: 3 years (Preferred) Language: English (Preferred) Location: Tangra, Kolkata, West Bengal (Preferred) Work Location: In person

Job Description: We are seeking experienced Outdoor Executives with a strong background in retail and branding. The ideal candidate should have a solid understanding of outdoor media planning, site execution, and vendor coordination. Key Responsibilities: Drive business development efforts for the organization, including pitching for new projects and expanding market presence. Plan, manage, and execute outdoor campaigns across various formats (hoardings, kiosks, transit ads, etc.) Identify and finalize outdoor sites as per client requirements Liaise with vendors and ensure quality and timely execution of campaigns Monitor campaign effectiveness and provide execution reports Coordinate with internal teams (design, production, and client servicing) for seamless delivery Ensure brand compliance and visual standards are met in all outdoor executions Handle on-ground challenges and resolve issues in real time Preferred Candidate Profile: Proven experience in outdoor media or branding agencies. Strong negotiation and vendor management skills Good geographical knowledge of Kolkata and surrounding areas Ability to multitask and work under tight deadlines Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Paid sick time Paid time off Language: English (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person

FRESHER CAN ALSO APPLY LANGUAGE: Excellent communication in English Required. Experience: Must have minimum 6 month experience in DOMESTIC/INTERNATIONAL PROCESS. (ON PAPER) Shift: Night Shift Responsibilities: Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Job Type: Full-time Pay: ₹13,500.00 - ₹15,000.00 per month Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Work Location: In person

DESCRIPTION It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays, including holidays. BASIC QUALIFICATIONS Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). Computer skills (Windows, Microsoft Office, Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration, customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job description We are looking for one Data Entry Executive (Male Only) who can join immediately and age must between 21 years to 35 years at our Head Office. Salary -10,000/- to 12,000/- Job descriptions - Active male executive minimum 1 years of working experience in google sheet entries in excel as well data entries in normal Microsoft word & Excel. Minimum typing speed 25 wpm Coordinate and manage the dispatch of goods from store and other departments Monitor and track shipments, providing status updates as needed from the courier. Communicate effectively with logistics providers, drivers, and warehouse staff. Maintain accurate records of dispatch activities and prepare necessary reports. Resolve any issues or discrepancies that may arise during the dispatch process. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹12,000.00 per month Experience: Microsoft Excel: 2 years (Required) Work Location: In person

Job Role - Account Assistant Experience – 2 to 4 Years. Qualification: B-com Graduate. Office Location – 43/3, Hazra Road, Kolkata - 700019 Mode of interview - face to face. The job description includes the following responsibilities: * Strong Proficiency in Tally. * Data Entry and Record Keeping: Updating financial records, entering transactions, and maintaining accurate financial data. * Invoice and Payment Processing: Preparing and processing invoices, handling payments, and ensuring timely payments to vendors and customers. * Bookkeeping: Performing basic bookkeeping tasks, such as maintaining ledgers and reconciling accounts. * Financial Reporting: Assisting with the preparation of financial statements and reports. * Customer and Vendor Communication: Communicating with customers and vendors regarding billing, payments, and other financial matters. * Assisting senior accountants with audits and budgeting. Required Skills: * Accounting Knowledge: Understanding of basic accounting principles and practices. * Data Entry and Record Keeping: Strong attention to detail and ability to maintain accurate records. * Communication and Interpersonal Skills: Effective communication with clients, vendors, and colleagues. * Software Proficiency: Proficiency in accounting software and Microsoft Office Suite. * Problem-Solving Skills: Ability to identify and resolve accounting discrepancies. Job Type: Full-time Pay: ₹8,086.00 - ₹29,776.25 per month Work Location: In person

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer, Order to Cash We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Responsibilities Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests. Identify and resolve unidentified cash and lead end to end process of Cash applications. Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Qualifications Minimum qualifications Graduate in Commerce (B.Com) Meaningful Experience Preferred qualifications Excellent English language skills (verbal and written) Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Developer Primary Location India-Kolkata Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 20, 2025, 2:53:22 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Job Summary: The Collection Executive is responsible for contacting customers to collect overdue payments and ensuring timely recovery of outstanding dues. This role requires excellent communication skills, persistence, and the ability to manage and resolve billing disputes professionally. Key Responsibilities: Contact customers via phone, email, or visits to follow up on outstanding payments. Maintain daily, weekly, and monthly records of follow-ups and collections. Negotiate payment plans and resolve queries related to billing and invoices. Coordinate with the sales, billing, and finance teams to reconcile account discrepancies. Ensure adherence to legal and company policies during the collection process. Send reminders and collection notices to defaulters. Recommend accounts for legal action in case of non-payment, as per company guidelines. Achieve assigned recovery targets within the specified timelines. Required Qualifications: High school diploma or Bachelor’s degree. 0–3 years of experience in collections. Strong interpersonal and negotiation skills. Ability to handle difficult conversations professionally. A bike is mandatory for a field job. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

We Are Hiring: Medical Laboratory Quality Control Associates Location : Kolkata, West Bengal Employment Type : Full-Time Nirnayan Health Care Private Limited is seeking highly motivated and detail-oriented Medical Laboratory Quality Control Associates to join our diagnostics team. This role is critical in ensuring that all laboratory processes meet the highest standards of quality, accuracy, and compliance. Key Responsibilities Conduct routine quality control checks on laboratory equipment and analyzers. Monitor and document QC data in accordance with NABL, CAP, ISO, and other regulatory requirements. Identify, investigate, and resolve deviations, ensuring timely corrective actions. Support validation studies, calibration procedures, and proficiency testing initiatives. Participate in internal and external audits, accreditation processes, and regulatory inspections. Collaborate with technical and clinical staff to maintain operational excellence. Qualifications & Experience Bachelor’s or Master’s degree in Medical Laboratory Technology (MLT), Biochemistry, Microbiology, or related discipline. 1–3 years of professional experience in a clinical or diagnostic laboratory (preferred). Strong understanding of laboratory QC/QA protocols and regulatory compliance frameworks. Excellent analytical, documentation, and problem-solving skills. Familiarity with Laboratory Information Systems (LIS) will be an advantage. Job Type: Permanent Pay: ₹240,000.00 - ₹420,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person

The Agile Product Owner Senior Analyst will be responsible to provide the “voice of the customer” at the Scrum team level working as part of Systems Integration team. This individual will utilize their strong business and technical skills and experience to manage their team’s intake of work, as well as prioritize delivery and maximize business value being delivered by their Scrum team. In addition, they must be able to work collaboratively as part of a larger technology organization empowered to analyze and deliver innovative solutions to the marketplace. The Product Owner will apply specialized product knowledge and expertise to understand business and technology objectives, communicate the product vision and roadmap, prioritize, and translate needs into requirements to ensure that expected outcomes are achieved. Required Skills: Associates/Bachelor’s degree or equivalent work experience 5-8 years of hands-on experience with Agile methodologies, project management, presentation skills. Experience with vendor management in an onshore/offshore model. JIRA Familiarity Run Backlog Refinement Feature Decomp, Story Creation Sprint Planning Partner with the team and SM PI refinement PI planning PI Readout Responsibilities Understands key business objectives and strategy of the product (s) they support Builds trusted relationships with business and technology partners, collaborates across functional, operational, and technology groups to ensure the appropriate engagement Assists with key stakeholder negotiations, serves as the main point of contact to resolve escalations, remove impediments, and tackle conflicts Collaborates with business and technology product owners/stakeholders to onboard new initiatives Supports the development of specifications including the value statements and tech financial estimates Aligns with partners to understand capacity and ensure their prioritization is reflected in the team’s backlog Maintains and refines the inflow of work to the team (product backlog) Comprehend and provide analysis, requirement solicitation, architecture and design support for scrum team(s) Sets and communicates the team’s scope for the current iteration. Required Experience & Education: Aptitude for gaining deep knowledge of the industry and business, and proactively using this knowledge to deliver meaningful results Ability to successfully facilitate collaboration across multiple functions, departments and levels. Excellent oral and written communication skills Strong interpersonal/relationship management skills. Strong time and project management skills. Experience in Agile tools (JIRA), collaboration tools (Confluence, SharePoint), Visio, ticketing systems (ServiceNow) Experience with Agile development; Agile certification is a plus (i.e. SAFe Product Manager / Product Owner) Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Ability to develop productive working relationships with both technical and non-technical partners Understands key provider data business objectives and strategy About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.