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Fairmont Hotels Resorts
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Reservations Manager

Reservations Manager

Fairmont Hotels Resorts

5 - 7 years

4 - 8 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

hospitality reservation usage complaint handling quality audit corporate management ms office monitoring team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Reservations Operations

Manage daily reservations processes, ensuring all requests are handled in line with brand standards and response time.

Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
Supervise the reservations team, ensuring clear communication and a collaborative, service-focused environment.

Organize training for all staff.
Maintain updated rate and availability information on TARS and other booking channels. Ensure accurate input and tracking of guest history and preferences. Oversee daily checks, reservations reports, and ensure systems are updated in real-time.

Guest Experience & Complaint Handling

Serve as a representative of Management for guest complaints when necessary.
Handle and resolve reservation-related issues in a professional and guest-centric manner. Promote loyalty programs and hotel offers to maximize guest retention and upselling opportunities. Ensure guest privacy and information confidentiality is strictly maintained.

Commercial Focus

Identify potential business opportunities and communicate leads to the Sales team.
Build strong relationships with corporate clients, travel agents, and third-party partners. Support revenue optimization by monitoring availability, yield, and demand trends. Contribute to quality audits, upselling programs, and performance targets.

Systems & Procedures

Ensure full understanding and correct usage of all reservation systems and tools.
Oversee implementation of daily checklists and SOP adherence. Monitor performance metrics and provide reports to management regularly. Suggest improvements and flag any dysfunctions or process inefficiencies.

5-7 of experience in hospitality with international brands

Strong user knowledge of Microsoft Office Suite.

Passion for leadership and teamwork.

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Reservations Manager