Reservations Executive

Role Overview: As a Reservations Executive, you will play a crucial role in managing and optimizing the bookings process for the organization. Your primary responsibility will be to ensure a seamless and efficient booking experience for customers and clients. This position requires a high level of customer service, attention to detail, and organizational skills. You will be responsible for managing reservations through various channels, handling customer inquiries, and resolving any issues related to bookings. Your ability to maintain a thorough understanding of services, availability, pricing, and promotional offers will be essential to maximizing occupancy and revenue. You should thrive in a fast-paced environment and possess excellent communication skills to multitask effectively. Key Responsibilities: - Handle incoming reservations promptly via phone calls, emails, or online portals. - Maintain and update reservation system and records accurately. - Provide accurate and timely information to guests regarding booking status and queries. - Coordinate with other departments to ensure smooth operations of reservation services. - Efficiently manage cancellations and modifications to optimize booking schedules. - Upsell services and amenities to maximize occupancy and boost revenue. - Communicate effectively with guests to understand their requirements and preferences. - Monitor booking trends and provide feedback for strategic planning and improvements. - Resolve customer complaints promptly and effectively to ensure satisfaction. - Assist in developing and implementing promotional offers to attract more bookings. - Generate regular reports on reservation activities and present them to management. - Stay updated with industry trends and implement best practices in reservation management. Qualifications Required: - Bachelor's degree in Hospitality Management, Business, or a related field preferred. - Prior experience in reservations or customer service roles is essential. - Strong communication skills, both verbal and written. - Proficiency in using reservation software and Microsoft Office Suite. - Ability to multitask and prioritize tasks effectively under pressure. - High attention to detail and accuracy in bookings and record keeping. - Excellent problem-solving skills with a customer-oriented approach. - Willingness to work flexible hours, including weekends and holidays if required. - Proven ability to work collaboratively within a team environment.,