Reservations Executive

Company Description

Suryagarh Collection is a boutique hotel company dedicated to delivering exceptional hospitality experiences that celebrate heritage, culture, and sustainability. Each property in the collection is uniquely designed to tell its own story and provide authentic luxury. Rooted in local customs and traditions, Suryagarh Collection offers guests an immersive connection to the surroundings, creating unforgettable stays.

Role Description

This is a full-time, on-site position located in Jaisalmer for a Reservations Executive. Responsibilities include managing reservation processes, assisting guests with inquiries, ensuring high levels of customer service, and collaborating with the team to optimize sales and occupancy rates. The role also entails maintaining detailed records of bookings and providing exceptional support to ensure guest satisfaction.

Qualifications

• Strong Communication and Customer Service skills to effectively assist guests and address inquiries.
• Knowledge in Reservations and Customer Satisfaction to facilitate efficient booking processes and ensure positive guest experiences.
• Experience in Sales to help optimize occupancy rates and promote the hotel's offerings.
• Detail-oriented with the ability to manage multiple tasks and maintain accurate records.
• Proficiency in reservation systems and tools, along with basic computer skills.
• A professional attitude and a passion for hospitality and guest services.
• Previous experience in the hospitality industry, particularly in a reservations or front desk role, is an added advantage.
• Diploma or degree in Hospitality Management or a related field is preferred.