Reservations Executive

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

• Diploma or Degree in Hospitality
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services
• Excellent reading, writing and oral proficiency in English language