Reservations Executive

A Reservation Executive manages bookings for hotels, airlines, or events, handling customer inquiries via phone/email, processing reservations accurately, managing systems (PMS), coordinating with other departments, upselling services, resolving complaints, and ensuring a seamless, high-quality guest/client experience while maximizing revenue and maintaining data integrity. Key skills include strong communication, problem-solving, attention to detail, and sales ability.

Key Responsibilities:

• Booking Management:

• Process new reservations, modifications, and cancellations for rooms, flights, or packages.

• Customer Service:

• Answer guest inquiries, provide information on services/products, and resolve issues promptly.

• System Operation:

• Accurately input and update data in reservation systems (PMS) and maintain guest history.

• Sales & Revenue:

• Upsell services, packages, or upgrades; monitor availability, rates, and sales opportunities to meet targets.

• Coordination:

• Liaise with other hotel departments (front office, sales, housekeeping) for smooth guest experiences.

• Reporting:

• Generate and distribute daily, weekly, or monthly reports on bookings, cancellations, and revenue.

• Policy Adherence:

• Ensure compliance with company credit policies, rate controls, and service standards.