Reservations Associate

Reservation Host/Reservation Associate

Location: Gurgaon

Reporting to: Reservations Manager/Commercial Director

Experience: 3+

Employment Type: Full-time, Permanent

About the Role

Reservations Host/Reservations Associate

Key Responsibilities

·      Handle reservations efficiently across phone, email, and online platforms.

·      Strong knowledge of the Oracle OPERA Property Management System is essential for managing reservations and guest data. Familiarity with other PMS/CRS tools and channel.

·      Assisting with inquiries about prices, itineraries, and policies, and resolving travel-related issues. 

·      Provide accurate information on availability, rates, and booking policies.

·      Maintain updated knowledge of hotel inventory, room categories, and promotions.

·      Maximize room sales and revenue for the hotel with up-selling as highest priority.

·      Coordinate with hotel and travel partners to confirm bookings and resolve discrepancies.

·      Keep detailed and accurate reservation records in the system.

·      Prepare daily, weekly, and monthly booking reports for management.

·      Address client complaints or booking challenges with a solution-oriented mindset.

·      Support the sales team with client follow-ups and information sharing.

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Qualifications & Skills

·      Minimum 3 year of experience in reservations

Opera PMS

·      Willingness to travel to Bhutan.

·      Strong MS Office skills.

·      Excellent verbal and written communication.

·      Strong organizational and multitasking abilities.

·      Customer-centric with problem-solving skills. Team player with a proactive, positive approach.